When the governor of New York issued stay-at-home orders on a Friday, the City of Buffalo needed its 311 call center up and running by Monday morning for citizens. Learn how Cisco helped the City in a 48-hour race to a work-from-home solution.
“The 311 Call Center is critical to smooth communications in the City. It is absolutely essential during times of uncertainty. Even with offices closed and staff working from home, Cisco solutions meant we never missed a call.”Oswaldo Mestre, Chief Service Officer, Division of Citizen Services City of Buffalo
Location: Buffalo, New York
Size: More than 6,700 employees