Case Study: University Hospitals Rainbow Babies & Children's Hospital

Babies born with heart defects go home earlier

For Northeast Ohio's tiniest heart patients, Cisco Jabber on iPad enables virtual house calls with parents and caregivers, helping provide day-to-day monitoring, remote communications, and increased peace of mind for all.



  • Around 40,000 babies each year are born with congenital heart defects in the United States
  • These babies typically are kept at the hospital for months, limiting family bonding time
  • Babies who return home risk needing ER visits and subsequent exposure to ill patients



  • High risk babies can return home to bond with their families
  • Caregiving staff can remotely monitor babies and answer parent concerns around the clock
  • ER visits decrease and babies are not exposed to ill patients in waiting areas

What they're saying

These are people's children who they have hopes and dreams for. We want to help them see those hopes and dreams fulfilled.

Dr. Sara Plummer, Co-Director of Single Ventricle Program, University Hospitals Rainbow Babies & Children's Hospital

Who is University Hospitals Rainbow Babies & Children's Hospital?

Industry: Healthcare
Location: Cleveland, Ohio
Size: 244-bed, full-service children's hospital and academic medical center

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