Collaboration Portfolio Guide

Enterprise Agreement Collaboration Portfolio Guide

Webex Suite is the world's first best-in-class collaboration suite built for hybrid work.

It provides Webex Calling, Messaging, Meetings, Polling, and Webinars in one unified offering that's comprehensive enough to address the collaboration needs of every type of business, yet adaptable enough to accommodate future needs. Webex Suite leverages AI-driven intelligence to create engaging and inclusive collaboration experiences. Best-in-class security helps ensure that your data is always protected, with frictionless deployment and management. Best of all, Webex Suite lowers your Total Cost of Ownership (TCO) by providing multiple best-in-class products from a single vendor.


The Cisco® Enterprise Agreement (EA) comprises five portfolios that encompass our software and services suites. These include Networking Infrastructure, Applications Infrastructure, Collaboration, Security, and Services. An EA offers you more than just a service agreement or buying program; it brings you the power and breadth of our entire software and services portfolio under a single, simplified agreement. It gives you easy access to the Cisco technologies you need to scale rapidly and accelerate at the speed of business. Not only does an EA simplify purchasing, it also offers you a future-ready software subscription strategy that delivers greater value, agility, and flexibility for your organization.

  • One agreement

    The Cisco EA is designed to cover your entire organization. When you purchase through an EA, the EA Program Terms will apply from your initial purchase to any future purchases you make within the term of the agreement. With Cisco’s EA management platform, you can manage your Cisco EA from one place with complete visibility and granular control.

  • Easier expansion

    The Cisco EA makes it easy to invest in the technology to support accelerated business transformation when you need it. Add additional software and services to your existing contract without another enterprise-wide commitment. It includes flexible commitment levels and lower spending minimums so you can respond to business changes rapidly.

  • Comprehensive solutions

    Organizations can combine suites from the five portfolios available in a Cisco EA to create a custom solution to address business needs. Complementing the bespoke ability customers have to meet their needs, Cisco offers solutions specifically designed to address the network security threats customers face today.

  • Exceptional value

    The Cisco EA delivers preferred pricing that rewards increased commitment with invaluable benefits, including pricing incentives, financial predictability, and investment protection. Maximize your investment with access to exclusive offers such as multisuite discounts.

  • Simple membership

    Get all the benefits of the Cisco EA for as little as $100,000 total contract value. The Cisco EA makes it easy to invest in technology when you need it.

Get the world's first best-in-class suite built for hybrid work

The pace of business innovation has never been this rapid and the competition never this intense. Agility is the new currency of business, and companies will rise and fall on the collaborative strength of the teams that fuel their agility. This extends beyond the corporate walls to include ecosystems of external experts and partners as well.

Webex Suite, available in the new EA, delivers the calling, meeting, messaging, and events tools you need to bring people together easily and enable them to work together productively. At the same time, it helps you meet increasingly complex security and compliance requirements, which are key to keeping your information safe and secure.

The new Cisco EA makes it easy to get a holistic collaboration enrollment with a single contract, standardized across your entire enterprise and with a higher level of comprehensive support. What's more, the new EA makes it possible to combine Cisco portfolios in ways that support cross-architectural solutions. For example, a hybrid work initiative could bring parts of all five Cisco portfolios—Collaboration, Networking Infrastructure, Applications Infrastructure, Security, and Services—together to create an integrated solution.


Cisco Collaboration

Under the new EA, the Cisco Collaboration portfolio offers Webex Suite.

Cisco Webex Suite

Webex Suite is the world's first best-in-class solution built for hybrid work. It consolidates the following tools for all types of teamwork:

Calling (Webex Calling and/or On Premises Calling):

  • Today we’re working from everywhere—home, office, and on the road—and Webex Calling is the secure and seamless way to get the job done. Trusted worldwide by 39 million users every day, Calling integrates meetings, messaging, and contact center into the calling experience. It provides enterprise-class experiences and gives you performance and control at scale with powerful VoIP calling features and single-pane-of-glass management. And with Calling you can easily migrate to the cloud site by site, location by location, or user by user without disruptions.

  • On Premises Calling is the core of Cisco’s collaboration portfolio and is now an option that you can mix with Webex Calling. Choose to move to Webex Calling at your own pace. On Premises Calling provides reliable, secure, scalable, and manageable call control and session management. It delivers people-centric user and administrative experiences while supporting the full range of collaboration services, including video, voice, instant messaging and presence, messaging, and mobility on Cisco as well as third-party devices.


  • With Webex Meetings, there's no such thing as a remote worker. That’s because Meetings is redefining the modern meeting experience by using smarter video conferencing to solve hybrid work challenges. Meetings makes real-time collaboration interactive and engaging. It unlocks higher productivity with AI-powered features that help teams get more done in their meetings. And it makes inclusive teamwork possible by breaking down collaboration barriers across environments, languages, abilities, and personalities.


  • To keep work moving forward between meetings, you need messaging that powers collaboration anytime, anywhere. Webex Messaging makes it possible to connect before, during, or after meetings, with advanced features for group messaging, file sharing, whiteboarding, and more. It enables you to collaborate with anyone inside or outside your organization—all from the same space. And it helps you collaborate across applications by giving you the ability to co-edit documents and use many of your favorite apps, all without leaving Webex.


  • Slido® in Webex is an audience engagement tool that gives everyone new ways to be heard, to share, and to stay engaged. Slido next-generation polling and Q&A capabilities can energize your audience and create meaningful engagement by giving participants the ability to interact at scale. It fosters an inclusive culture by democratizing discussions and making it possible to collect your audience’s feedback to improve decision-making. And it helps build stronger connections by facilitating team bonding, creating transparency, and building trust between leaders and employees.


  • Whether you're planning a virtual, hybrid, multiday, or in-person event, Webex Webinars makes it possible to build high-production-value events with ease. Flexible streaming lets you enhance production value with custom banners, logos, overlays, and backgrounds. Features such as real-time translations, polling, and branded mobile event apps enable a better experience and greater event value. And a single event management platform makes it simple to handle everything from event registration and ticketing to attendee engagement, sponsorship, and post-event follow-up.


  • Connecting with a large audience is critical for success. Whether you are gathering for an all-hands, training, marketing event, onboarding, or earnings call, having a simple yet robust tool can create an impactful and lasting impression on your audience. Host intuitive and engaging webinars! From scheduling to follow-up, Webex Webinars makes it easy to host all-hands, trainings, and marketing webinars.

Add-ons available for purchase within the Collaboration portfolio EA:

  • Webex Calling Dedicated Instance
  • Enhanced Survivability for Webex Calling Dedicated Instance
  • Real-time translation
  • Webex Audio
  • Cisco Unified Communications Manager Express (CME)
  • Local gateway
  • Edge Connect

Eligibility requirements

To make EA more accessible, we've lowered its minimum eligibility requirements by reducing the required commitment across an organization as follows:

Term minimum: 3- and 5-year terms with a 7-year exception
Contract value: $100,000 net at program level, after discount and pre-installed base credits at program level

Fully committed suite Partially committed suite
Minimum 250 Knowledge Workers (KWs)* No partially committed suites. Entry into collaboration is a full commitment.
Customers receive all EA benefits for committed suites.

* Enterprise-wide coverage of all KWs Single meter for all products in the Webex Suite

Popular add-ons and available services

Accessing security and services for the Collaboration portfolio

One of the primary benefits of the new EA is that it makes it easier to quickly bring into your environment a broad array of technologies from across Cisco portfolios.

  • Security portfolio offerings

    The close, intertwined relationship between collaboration and security often leads Cisco collaboration customers to take advantage of solutions from our security portfolio, such as Zero Trust, Cloud and Network Security, and Secure Platform and Response.

  • Solution Support services

    Cisco Customer Experience (CX) has a portfolio of end-to-end services that provide world-class expert guidance and digital intelligence to help our customers drive business outcomes faster. Our Solution Support provides centralized support across more than 30 solutions and more than 250 products.

Available portfolios

Easy access to other Cisco subscription portfolios

Now that the new EA brings all Cisco portfolios under one agreement, it's easier for you to access our full complement of technologies and innovations and be able to respond to the changes in your industry.

Networking Infrastructure portfolio

As a worldwide leader in networking, Cisco’s networking portfolio serves the broadest range of networking needs across industries and segments. Our networking solutions help you quickly adapt to change and simplify and scale operations while also protecting against service degradation and threats.

Plus the new Cisco EA brings together our industry-leading Cisco DNA software, Meraki®, and data center offerings to supercharge your business. Your organization can more easily, quickly, and effectively implement critical cross-technology solutions such as security and services. And you can dynamically adjust and adapt your networking infrastructure to keep pace with your network’s expanding and evolving demands.

Applications Infrastructure portfolio

From hybrid cloud architectures to application experiences, enterprise-wide full-stack observability to low-code workflow design, Cisco's broad portfolio of applications can address your most pressing technology requirements and help your business meet its strategic objectives.

The new Cisco EA makes it simpler to get the applications your business needs today, and lets you adjust with agility as your needs shift. It also simplifies and speeds up your organization’s ability to deploy other critical Cisco portfolio solutions, such as combining with collaboration tools for hybrid work or leveraging networking technologies for more efficient data center operations.

Security portfolio

Cisco security solutions, known as Cisco Secure, take an integrated platform approach to radically simplify your security. They apply intelligence to anticipate the changing needs of your business and provide the protection you need everywhere so you can work anywhere. Our broad portfolio of security solutions protects organizations at the user, device, network, and application/data levels.

Plus the new Cisco EA makes it easy to get a holistic security enrollment with a single contract, standardized across your entire enterprise and with a higher level of comprehensive support. The new EA makes it simpler to take advantage of Cisco Secure when you enroll for one of the other Cisco solution portfolios covered by the EA, including Networking Infrastructure, Collaboration, and Applications Infrastructure. It also makes it possible to combine portfolios in ways that support cross-architectural solutions. For example, a secure access service edge (SASE) implementation might incorporate offerings from the Networking Infrastructure, Security, and Services portfolios.

Services portfolio

Customers like you have told us they feel pressure to defend investments and ROI, that a skills gap is slowing transformation, and that IT projects are more complex than ever before, increasing risk.

We designed Cisco Success Tracks to provide you with a more tailored approach to removing the roadblocks of today’s most critical technology challenges with the agility to navigate change. Success Tracks is a suite of success services connecting you to the right expertise, insights, learning, and support at the right time to accelerate success.

The Services portfolio, featuring Success Tracks, can help you get more value from your Cisco Enterprise Agreement. Simplify contract management by pairing the Services portfolio with one or more software portfolios, and you converge software and support for both software and hardware into one agreement, one renewal date, and one set of terms.

Financial benefits

Financial benefits of the new EA

In addition to delivering on technology and business needs, the new EA offers financial benefits designed for the needs of enterprises. The following are a few examples:

Financial flexibility

As with technology, financing increasingly needs to be more dynamic. The new EA delivers new levels of flexibility for financing, such as flexible terms and volume ramp options.

Financial predictability with True Forward

The financial predictability of True Forward makes the EA stand out from other agreements. Unlike enterprise license agreements that require you to true up every year, the new EA doesn’t retroactively charge for a year’s extra usage if it stays within 15 percent of the initial order. This saves you from potentially having a large, unexpected bill at your contract anniversary—as frequently happens with other vendors. Instead, we work with you to update your next year’s contract to bring it closer in line with your actual usage.

Read the True Forward FAQ

Cisco Capital

Cisco Capital® provides flexible payment solutions that support your business needs. You can adjust in the moment to avoid technology obsolescence and quickly adapt to shifting market dynamics.

Get more information on Cisco Capital