Welcome to Cisco Service Logistics Support Center

Cisco provides around-the-clock logistics support for service warranty hardware replacements (RMA) to all customers, partners, resellers, and distributors. A Cisco.com login may be required to view these tools.

Service Hardware Replacement (RMA) assistance

Check the status of an RMA

Visit Support Case Manager (SCM) to check RMA status.

Return a replaced part

For Service or Warranty RMAs, use POWR. For all other returns, use the Cisco Returns Portal.  

Create an RMA

Open a case with Cisco Technical Assistance Center (TAC).

Contact the Logistics Support Center

Please have your Cisco.com User ID, Contract and Serial number(s) ready when you contact Cisco Logistics Support Center to prevent any delays with your support request.

Contact the Logistics Support Center by phone

Region Phone number
North, Central, South America +1 800 553 2447 (Option 4)
Europe, Middle East, Africa – Order, Create, and Fulfillment +31 20 485 4200
Europe, Middle East, Africa – Defective Returns +31 20 357 3586
Asia-Pacific +61 2 8446 3411 (Option 4)
India 800 100-1364 (Option 4)
Greater China +86 400 810 8886
Japan +81 3 6738 5696

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Additional resources

Cisco Returns Portal

Learn more about Cisco's asset returns programs.

Commerce Tool

Configure, quote, and place an order with Cisco.

Service Availability

Hardware replacement and onsite support services availability.