Cisco Crosswork Change Automation and Health Insights Data Sheet

Data Sheet

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Updated:May 11, 2021

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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Updated:May 11, 2021


Cisco Crosswork Change Automation and Health Insights provide a programmable automation system that supports closed-loop operations based on configurable KPIs and feedback-driven workflows.

Product overview

Network operators are challenged with exponential growth in network traffic and increases in the number of network endpoints. At the same time, there is tremendous pressure to efficiently and cost-effectively run network operations. This highlights the importance of modernized operations enabled with automation to substantially improve operational efficiency.

Cisco Crosswork Network Automation: Cisco Crosswork Network Automation is an outcome-driven automation software suite used to deliver efficient mass-scale network operations. It includes the ability to implement programmable closed-loop operations using Crosswork Change Automation and Crosswork Health Insights applications. These applications help to streamline and implement network-focused Method Of Procedure (MOP) for automating remediation and maintenance tasks.

Cisco Crosswork Change Automation: Cisco Crosswork Change Automation helps to codify workflows using parameterized Plays and stitches them into Playbooks for execution in a step-by-step or single-step fashion. It offers programmability and user control much needed when automating MOP in today’s operations environment. Any network or service configuration changes codified as part of the MOP get pushed to Cisco® Network Services Orchestrator (NSO) to be deployed to the network.

Cisco Crosswork Health Insights: Cisco Crosswork Health Insights offers real-time, telemetry-based Key Performance Indicator (KPI) monitoring and intelligent alerting. The alerts are based on predefined templates or user-defined logic. These alerts can be tied to the Playbooks to implement closed-loop automation workflows.

Features and benefits



Open and programmable

  Standards-based API for ease of integration
  Flexible and open framework for custom KPI and Playbook development

Closed-loop implementation

  Ability to link network alerts to Playbooks in order to implement remediation, optimization, or maintenance workflows

Multivendor enabled

  Collection of network data using SNMP with standard MIBs and telemetry using gNMI with Open Config models
  Configuration of devices via Cisco Network Service Orchestrator (NSO) using Network Element Drivers (NEDs)

Crosswork Health Insights

Real-time KPI tracking

  Dramatically reduces the cost associated with discovering and fixing errors in the network

Intelligent alerting engine

  Utilize prebuilt templates or define your own alerting logic to detect specific behaviors of concern

Out-of-the-box KPI

  Expedite operational readiness with a prebuilt set of rich KPIs

Custom KPI development

  Easy-to-use wizard to help create KPIs for your specific operational needs

Zero-touch telemetry

  Automatic provisioning of KPIs based on Model-Driven Telemetry (MDT)

Alert forwarding

  Forward alerts to an external system to enable integration with existing workflows

Rich data collection mechanisms

  Breadth of mechanisms to support collection from a wide range of devices:

    gNMI with Open Config models, supporting gNMI-Proto and JSON-IETF encoding

    SNMP with standard MIBs


Crosswork Change Automation

Flexible workflow execution

  Dramatically reduces the time to execute planned and unplanned changes to the network

Continuous, single-step, or dry-run execution

  Flexible execution modes with user control
  Validate Playbook execution flow and verify configuration changes without making them using the dry-run mode

Scheduled execution

  Ability to schedule Playbook execution can be used in many ways—for example:

    Schedule maintenance tasks in the designated maintenance window

    Schedule service provisioning, activation, and deactivation at specific times based on customer request

Out-of-the-box Plays

  Leverage deployment best practices with prebuilt Plays to simplify network automation tasks

Custom Playbook development

  Flexible framework that allows you to create network-focused workflow or MOPs


  User control with ability to rollback all changes during Playbook execution or changes related to any previous plays

Pre- and post-check

  Ability to organize the tasks to help validate if the network state has been restored after Playbook execution is complete

Detailed audit trail

  Enhance traceability with ability to track who executed the Playbook and when was it executed

Closed-loop remediation

The ability to identify and remediate problems in the network before customers notice is critical for network operators. With the Crosswork Change Automation and Health Insights closed-loop function, service providers can automate the process of discovering and remediating problems in the network by allowing an operator to match an alert to predefined remediation tasks. These tasks will automatically be performed once a defined Key Performance Indicator (KPI) threshold has been breached.

Remediation can be implemented with or without the network operator approval, depending on the setting and preferences of the operator.

Using closed-loop remediation reduces the time it takes to discover and repair a problem while minimizing the risk of making a mistake and creating an additional error through high-stakes manual network operator intervention.

Platform support information

Cisco Crosswork supports collection of telemetry using gNMI and Cisco MDT, depending on the platform and associated software version.* For Cisco XR devices, gNMI telemetry is supported for Cisco native IOS® XR and openconfig YANG models. Supported encoding types are gnmi.proto and JSON_IETF. Cisco MDT requires CLI NED version 7.33.1 and NetConf NED version 7.3.1.**

Cisco Crosswork also supports the collection of standard MIBs using SNMP.

Supported Cisco platforms


Cisco platforms





Cisco NCS 6000 Series

7.2.1 or later

7.1.2 or later

6.2.1 or later

Cisco NCS 8000 Series

7.1.2 or later

Cisco ASR 9000 (64-bit) Series

Cisco ASR 9900 Series

Cisco NCS 5500 Series

Cisco NCS 1000 Series

Cisco NCS 500 Series


Cisco Nexus 9000 Series



7.0(3)I7(2) or later

Cisco Nexus 7000 Series



8.4(1) or later


Cisco ASR 1000 Series



16.12 or later

Cisco ASR 900 Series



Cisco ASR 920 Series



*NetConf NED requires IOS XR version 7.3.1 or later.
**Contact your Cisco sales representative for details related to Cisco software versions and support for non-Cisco devices.

System requirements for Release 4.0

Cisco Network Services Orchestrator requirements



Cisco Network Services Orchestrator


Cisco Crosswork Data Gateway requirements



Cisco Crosswork Data Gateway (Extended)


Supported web browsers



Google Chrome

70 or later

Mozilla Firefox

60 or later

Recommended display resolution: 1600 x 900 pixels or higher (minimum: 1366 x 768).

System resources

Cisco Crosswork Health Insights and Change Automation are applications hosted on Crosswork infrastructure that is designed to scale horizontally to support a variety of customer deployments. The realized scale can vary significantly (higher or lower) depending on the type and number of KPIs, desired cadence, and relative distribution of interfaces across devices. Contact your Cisco sales representative for more details.

Cisco and Partner Services

Please contact your Cisco account representative for details regarding configuring and ordering Cisco Crosswork Network Automation.

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For more information

For more information on Cisco's network automation portfolio for Service Providers please visit To learn more about Cisco Crosswork Change Automation and Health Insights or to schedule a demonstration contact your Cisco sales representative.




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