Cisco Hosted Collaboration Mediation 1.2
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Product Overview
Cisco® Hosted Collaboration Mediation (HCM) provides network operations center (NOC) operators with a single dashboard that aggregates alarms from the underlying domain managers that span both unified communications and data center domains. Operators can quickly get detailed information on faults by cross-launching the domain managers from the dashboard where it displays fault counts by customer and severity level.
Cisco Hosted Collaboration Mediation is part of the management bundle of Cisco Hosted Collaboration Solution (HCS). See Figure 1.
Cisco Hosted Collaboration Solution offers managed service providers the option of deploying Cisco Unified Communications as a hosted service, allowing them to access the full portfolio of Cisco collaboration applications through a subscriber-based, “as a service” offer. You can find more information on HCS at: http://www.cisco.com/en/US/netsol/ns1086/index.html.
Features and Benefits
The HCM dashboard displays an Alarm Summary and a Phone Summary portlet by customer.
● Alarm Summary Portlet
◦ Consolidated alarm summary by customer
◦ Navigate to view alarms summary by domain manager
● Phone Summary Portlet
◦ Displays the number of phones configured, registered, and unregistered by customer
Context sensitive cross-launch of domain managers provides single sign-on capability to contextually cross-launch into a domain manager to view and act upon the appropriate customer alarm.
See Table 1 for a list of features and benefits.
Table 1. Features and Benefits
| Feature |
Benefit |
| Hosted Collaboration Mediation Dashboard |
|
| Rule-based filtering on portlets |
Search for customer |
| Gives you the ability to filter alarms by severity and count across all customers |
|
| Context-sensitive cross launch |
The following domain managers are supported:
● Cisco Unified Operations Manager (UOM) 8.6.1 (multi-customer support)
● VMWare’s vCenter
● Cisco Unified Computing System (UCS) Manager
● Data Center Network Manager (DCNM)
|
| Cisco UOM provides Unified Communications application and phone monitoring and allows operators to launch phones, alarms, the service-level view, or diagnostics test pages |
|
| VMWare’s vCenter provides virtual machine monitoring |
|
| DCNM provides monitoring of Nexus switches |
|
| UCS Manager provides monitoring of Cisco UCS |
|
| Role-based access control |
Ability to assign admin or operator roles to users with predefined privileges |
| Portlet access privileges based on roles |
|
| Admin capabilities |
Configuring domain manager polling frequency |
| Configuring portlet refresh frequency |
|
| Context-sensitive cross-launch for all customers |
|
| Phone diagnostics test |
Operator can quickly carry out the following basic tests on a phone for a customer and view the pass/fail status |
| Basic tests:
● Call park
● Call forward
● Call hold
● Call conference
● Call transfer
● Call
● Phone status (IP service-level agreement [SLA] ping)
|
|
Licensing
Like other HCS components, HCM is based on a per user/subscriber pricing model.
System Requirements
HCM requirements:
● Red Hat Enterprise Linux Server v5.3 64 bit
● UCS B series blade server. For details see the HCS ordering guide
● HCM requires the MySQL database for the dashboard
Ordering Information
See Table 2 for ordering information.
Table 2. Ordering Information
| Part Number |
Description |
| HCS-HCM-TIER1 |
HCS Tier 1 Noncommitment HCM bundle for 5000 to 25,000 subscribers |
| HCS-HCM-TIER2 |
HCS Tier 2 Noncommitment HCM bundle for 25,000 to 100,000 subscribers |
| HCS-HCM-TIER3 |
HCS Tier 3 Commitment HCM bundle for 100,000 to 250,000 subscribers |
| HCS-HCM-TIER4 |
HCS Tier 4 Commitment HCM bundle for 250,000 to 750,000 subscribers |
| HCS-HCM-TIER5 |
HCS Tier 5 Commitment HCM bundle for 750,000 to 1,250,000 subscribers |
| HCS-HCM-TIER6 |
HCS Tier 6 Commitment HCM bundle for 1,250,000 subscribers and above |
| UCSS-HCS-HCM-TIER1 |
HCM Software Subscription for HCS Tier 1 - 5000 to 25,000 subscribers |
| UCSS-HCS-HCM-TIER2 |
HCM Software Subscription for HCS Tier 2 - 25,000 to 100,000 subscribers |
| UCSS-HCS-HCM-TIER3 |
HCM Software Subscription for HCS Tier 3 - 100,000 to 250,000 subscribers |
| UCSS-HCS-HCM-TIER4 |
HCM Software Subscription for HCS Tier 4 - 250,000 to 750,000 subscribers |
| UCSS-HCS-HCM-TIER5 |
HCM Software Subscription for HCS Tier 5 - 750,000 to 1,250,000 subscribers |
| UCSS-HCS-HCM-TIER6 |
HCM Software Subscription for HCS Tier 6 - 1,250,000 subscribers and above |
| UCSS-HCS-HCM-PAK |
UCSS for HCM PAK |
See the HCS data sheet at http://www.cisco.com/en/US/netsol/ns1086/index.html for more information.
Cisco Services
Cisco Services make networks, applications, and the people who use them work better together.
Today, the network is a strategic platform in a world that demands better integration among people, information, and ideas. The network works better when services, together with products, create solutions aligned with business needs and opportunities.
The unique Cisco Lifecycle approach to services defines the requisite activities at each phase of the network lifecycle to help ensure service excellence. With a collaborative delivery methodology that joins the forces of Cisco, our skilled network of partners, and our customers, we achieve the best results.
For More Information
For more information about Cisco Hosted Collaboration Mediation visit http://www.cisco.com/en/US/products/ps11243/index.html and for more information about Cisco Hosted Collaboration Solution visit http://www.cisco.com/en/US/netsol/ns1086/index.html or contact your local Cisco account representative.
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