The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
(Updated on 4/20/2022)
This product bulletin outlines the Cisco® policy and guidelines for installing security and software updates that Microsoft issues for the Windows Operating System, Internet Information Services (IIS), and SQL Server for Unified Contact Center solution components that are deployed on Windows operating system. The following products fall into this category:
● Cisco Unified Contact Center Enterprise
● Cisco Enterprise Chat and Email
● Cisco Unified Contact Center Management Portal
● Cisco Unified Contact Center Domain Manager
● Cisco Unified Customer Voice Portal
The Cisco Unified Customer Contact software products listed above require customers to license and install the Windows operating system, Microsoft IIS, and SQL Server. Customers license these products from third parties and not from Cisco, customers are responsible for monitoring the availability of these security and software updates.
As Cisco qualifies new releases of the Unified Customer Contact software products listed above, they will be qualified with the Microsoft operating system (dependent on the supported compatibility matrix), including security and software Updates, available at that time.
Customers are responsible for reviewing any security and software update released by Microsoft for Windows, IIS, and SQL Server, and assessing their security exposure to the vulnerability. If deemed necessary, customers should follow Microsoft’s guidelines to apply these updates to the relevant systems as soon as possible.