Cisco DNA Subscription Software for SD-WAN and Routing FAQ

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Updated:December 7, 2023

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Understanding the world of Cisco SD-WAN and Routing software subscriptions

Q.   What are the highlights of Cisco DNA for SD-WAN and Routing software subscriptions?
A.    As part of the intent-based networking journey, Cisco is strengthening its SD-WAN and Routing software portfolio with the following new capabilities:

     Advanced security features that deliver the right security in the right place at the right time.

     Software-as-a-Service (SaaS) optimization features that make Microsoft Office 365 run faster.

     Unified access security and multifactor authentication.

Q.   What customer challenges does intent-based networking for the WAN address?
A.    The demands on the network are growing exponentially. Mobile, cloud, and IoT trends bring increased complexity, and the scale and range of security threats bring additional management difficulty. In the face of these demands, the WAN is struggling to keep up, leading to customer pain points such as poor user experience, operational complexities, and inability to secure the network edge.
By extending intent-based networking to the WAN, Cisco is helping customers solve these challenges. We bring transport independence, management, analytics and assurance, network services, and endpoint flexibility together into a single solution.
Q.   What benefits do customers experience from these SD-WAN and Routing subscription offers?
A.    The new licensing offers bring these customer benefits:

     Latest innovations through simple subscription tiers: Simplicity in purchasing and using the Cisco DNA Essentials, Cisco DNA Advantage, or Cisco DNA Premier software suites.

     Management flexibility: Choice of cloud or on-premises management.

     Availability across the routing stack: Across the Cisco® ASR 1000 Series Aggregation Services Routers, Cisco 1000 Series Integrated Services Routers (ISR 1000) and 4000 Series Integrated Services Routers (ISR 4000), Cisco Cloud Services Router 1000V (CSR 1000V), Cisco 5000 Series Enterprise Network Compute System (ENCS 5000), Cisco vEdge Routers, and the new Cisco Catalyst 8000 Edge Platforms Family.

     Software license portability: Between generations of hardware and between product families (for example, vEdge to ISR or across ISR platforms); customers have the ability to renew and scale what they want, when they want.

About Cisco SD-WAN software subscription offers

Offer structure

Q.   What are the Cisco DNA subscription offers in SD-WAN and Routing?
A.    The subscription licensing offers in SD-WAN and Routing are Cisco DNA Essentials, Cisco DNA Advantage, and Cisco DNA Premier. There are options for 3- and 5-year terms. Cisco DNA Essentials and Advantage also have a 7-year option.
Q.   What is the top-line view of the Cisco DNA subscription offers for SD-WAN and Routing?
A.    At a high level, the offers are as follows:

Cisco DNA Essentials offers:

     A maximum of 10 User VPNs + 1 Management VPN.

     Cisco Catalyst SD-WAN Manager for centralized management (cloud or on-premises).

     Flexible topology (hub and spoke, partial mesh, full mesh).

     Application-based policies (including application-aware routing policies).

     Essential Cisco Catalyst SD-WAN security services, including:

    Layer 3/Layer 4 application-aware firewall.

    Snort® Intrusion Prevention System/Intrusion Detection System (IPS/IDS) with Talos® signature updates.

    URL filtering.

    Cisco Secure Endpoint (Formerly AMP for Endpoints).

    Cisco Umbrella® cloud-app discovery.

    SD-WAN Application Intelligence Engine (SAIE).

     Essential cloud networking:

    Multicloud: Google Cloud Platform (GCP), Amazon Web Services (AWS), Azure.

    SaaS: All applications.

     DNS monitoring and connector for Cisco Umbrella.

     Basic path optimization capabilities, including Forward Error Correction (FEC).

     Dynamic routing protocols (Open Shortest Path First [OSPF]/Border Gateway Protocol [BGP]).

Cisco DNA Advantage adds:

     Unlimited segmentation.

     Cisco Catalyst SD-WAN Analytics.

     Predictive Path Recommendations (PPR), powered by ThousandEyes WAN Insights.

     Advanced Cloud OnRamp for Multicloud and SaaS (all applications and telemetry).

     Automated service stitching.

Cisco DNA Premier adds:

     Cisco Umbrella SIG Essentials.

For further details on the Cisco DNA for SD-WAN and Routing subscription offer, please see the SD-WAN and Routing Feature Matrix at the following URL: https://www.cisco.com/c/m/en_us/products/software/sd-wan-routing-matrix.html.

Changes to the offer

November 2023

Q.   What has changed in Cisco DNA Subscriptions for SD-WAN and Routing?
A.    Beginning in November, Cisco DNA Essentials now permits a maximum of 10 User VPNs + 1 Management VPN.
Q.   What is a Cisco Catalyst SD-WAN Cloud license in relation to a Cisco DNA Subscription for SD-WAN and Routing?
A.    When you purchase a Cisco DNA Subscription for SD-WAN and Routing, you must specify whether your Cisco Catalyst SD-WAN controllers will be:

     * Cisco-hosted (Complimentary, Shared, Dedicated, Multi-tenant) or Cisco cloud-delivered; or

     *.On-Premise.

If you select Cisco-hosted or Cisco cloud-delivered, you will also receive a Cisco Catalyst SD-WAN Cloud license which enables your right-to-use the Cisco Catalyst SD-WAN solution only in the cloud.

Q.   What is a Cisco Catalyst SD-WAN On-Premise license in relation to a Cisco DNA Subscription for SD-WAN and Routing?
A.    When you purchase a Cisco DNA Subscription for SD-WAN and Routing, you must specify whether your Cisco Catalyst SD-WAN controllers will be:

     * Cisco-hosted (Complimentary, Shared, Dedicated, Multi-tenant) or Cisco cloud-delivered; or

     * On-Premise.

If you select On-Premise, you will also receive a Cisco Catalyst SD-WAN Cloud license which enables your right-to-use the Cisco Catalyst SD-WAN solution only On-Premise.

October 2023

Q.   What has changed in Cisco DNA Subscriptions for SD-WAN and Routing?
A.    Cisco DNA Essentials now has an available 7-year option as an a la carte (transactional) buying method.

Catalyst 8000 Edge Platform Family offer structure

Q.   Do the Cisco Catalyst 8300 and 8500 Series Edge Platforms require a Cisco DNA subscription?
A.    Yes, the Cisco Catalyst 8300 and 8500 Series Edge Platforms require Cisco DNA subscription-based licensing.
Q.   Is Cisco DNA Essentials available on the Cisco Catalyst 8500 Series Edge Platforms?
A.    No. Only Cisco DNA Advantage and Cisco DNA Premier are supported on the Cisco Catalyst 8500 Series Edge Platforms.
Q.   What Cisco DNA subscriptions are offered on the Catalyst Edge C8500-20X6C?
A.    Cisco DNA Advantage is the only subscription supported on the Catalyst Edge C8500-20X6C. There are no plans to add Essentials or Premier.
Q.   What bandwidth tiers are available on the Catalyst Edge C8500-20X6C?
A.    There are two new bandwidth tiers developed specifically for the performance capability of the Catalyst Edge C8500-20X6C. They are as follows:
Tier 4 (WAN traffic): IPsec throughput is throttled to 25-Gbps full duplex, 50-Gbps aggregate.
Tier 5 (WAN traffic): IPsec throughput is unthrottled/unenforced with 50-Gbps full duplex, 100-Gbps aggregate.

Upgrade and migration

Q.   What is the investment protection for customers who already have Cisco DNA software?
A.    Customers with an active subscription are entitled to access to innovation in the subscription tier owned.
Q.   Can customers upgrade their current Cisco DNA subscription to Cisco DNA Premier to get Cisco Umbrella SIG Essentials?
A.    Upgrading their Cisco DNA subscription tier is always an option. In this case, if the customer is looking to migrate to a Cloud Security model, Cisco DNA Premier is the right choice. If the customer is already leveraging the security capabilities in the branch router, Cisco DNA Premier likely isn’t the perfect fit.
Q.   Can the customer upgrade the bandwidth in the middle of the subscription term?
A.    Yes. The customer can upgrade the bandwidth in the middle of the subscription term. See the table below for details.

Table 1.           Cisco DNA bandwidth upgrades

Use case

Migration credit(s)

Upgrade from one bandwidth to higher bandwidth on the same device

Bandwidth upgrade within the same tier

Customers get 100% credit on the remaining value of their current subscription

Bandwidth upgrade combined with tier upgrade

Customers get 100% credit on the remaining value of their current subscription

Q.   Can the customer upgrade the Cisco DNA tiers in the middle of the subscription term?
A.    Yes. The customer can upgrade the Cisco DNA tiers in the middle of the subscription term. See the table below for details.

Table 2.           Cisco DNA tier upgrades

Use case

Migration credit(s)

Upgrade Cisco DNA tier

Upgrade from Cisco DNA Essentials to Cisco DNA Advantage or Cisco DNA Premier

Customers get 100% credit on the remaining value of their current subscription

Upgrade from Cisco DNA Advantage to Cisco DNA Premier

Customers get 100% credit on the remaining value of their current subscription

Platforms supported by Cisco Catalyst SD-WAN

Q.   What is the latest software release version for the Cisco IOS ® XE SD-WAN image supported on the Cisco 1000 and 4000 Series ISRs, ASR 1000 Series, 5000 Series ENCS platforms, and Catalyst 8000 Edge Platforms Family?
A.    Please refer to the Cisco Catalyst SD-WAN release notes for more detailed information on the latest software release: https://www.cisco.com/c/en/us/support/routers/sd-wan/products-release-notes-list.html.

About routing software subscription offers

Offer structure

Q.   What option do customers have if they are looking for a non-SD-WAN solution?
A.    Customers have the following options:
Option 1: Get Cisco DNA software on supported platforms and manage it via Cisco Catalyst Center.
Option 2: Get software a la carte.
Q.   What is the top-line view of the non-SD-WAN Cisco DNA subscription offer?
A.    For details on the non-SD-WAN Cisco DNA subscription offer, see the SD-WAN and Routing Feature Matrix at the following URL: https://www.cisco.com/c/m/en_us/products/software/sd-wan-routing-matrix.html.

Purchasing Cisco DNA for SD-WAN and Routing

Q.   How does a customer choose an optimal SD-WAN and Routing solution?
A.    The customer can consider these five steps:

     Step 1: Identify the use case.

     Step 2: Select the bandwidth.

     Step 3: Pick the license term.

     Step 4: Choose on-premises or cloud managed.

     Step 5: Determine a platform for future scale.

Q.   What purchase options do I have regarding bandwidth for Cisco DNA subscriptions for SD-WAN and Routing?
A.    Cisco offers bandwidth tiers for all Cisco Catalyst SD-WAN and Routing device families. Please see the table below for details.

Table 3.           Cisco DNA Software for SD-WAN and Routing bandwidth options

Bandwidth tier

Nominal bandwidth

Aggregate bandwidth

Tier 0

Up to 25 Mbps

Up to 50 Mbps

Tier 1

Up to 200 Mbps

Up to 400 Mbps

Tier 2

Up to 1 Gbps

Up to 2 Gbps

Tier 3

Up to 10 Gbps

Up to 20 Gbps

Tier 4*

Up to 25 Gbps

Up to 50 Gbps

Tier 5**

Up to 50 Gbps

Up to 100 Gbps

* Only available on Catalyst 8000V and Catalyst 8500-20X6C.
** Only available on Catalyst 8500-20X6C.
Q.   What traffic should be considered for the bandwidth entitlement selection with a Cisco DNA software subscription license?
A.    Please choose a bandwidth license based on the following scenarios:
SDWAN -> Choose a bandwidth tier based on all WAN traffic (any combination of the below):

     IPsec between Cisco Catalyst SD-WAN sites.

     IPsec to zScaler, SIG, or any other non-SD-WAN IPsec.

     Generic Routing Encapsulation (GRE) traffic (no crypto).

     Direct internet traffic (no crypto).

     Basically, any traffic in the Transport VRF going to or coming from the WAN.

Non-SDWAN (with crypto enabled)

     Choose the bandwidth tier based on the IPsec traffic.

     Non-crypto traffic is unthrottled. Throughput is based on the physical device’s capabilities. Note that the Catalyst 8000V throughput will be throttled according to license limits.

Non-SDWAN (without crypto enabled)

     Choose the lowest bandwidth tier applicable for the platform to unlock the full physical device throughput (based on Cisco Express Forwarding). Note that the Catalyst 8000V will be throttled according to license limits.

Q.   What throughput tier does the customer buy if they do not need IPsec in Autonomous mode?
A.    With the notable exception of the Catalyst 8000V, if IPsec is not needed in Autonomous mode, the customer can purchase the lowest available bandwidth tier for the device.
Q.   Are bandwidth or throughput tiers enforced?
A.    There is no hard enforcement of non-crypto throughput tiers on any platform except the Catalyst 8000V. In all other cases, if the customer chooses to configure a throughput tier for which they do not own a valid license, they will get out-of-compliance messages and will not be entitled to Cisco Technical Assistance Center (TAC) support for related issues. Note that for all platforms without a valid HSEC license, encrypted traffic will be throttled at 250Mbps.
Q.   What subscription licensing terms are available?
A.    There are options for 3- and 5-year terms. Cisco DNA Essentials and Advantage also have a 7-year option.
Q.   Can the customer migrate from on-premises to cloud management and vice versa on an SD-WAN and Routing deployment?
A.    Yes. With these subscription offers, customer choice and flexibility are paramount. Whether the current environment is based on Cisco IOS XE or vEdge, cloud or on-premises managed, the customer can choose from three simple subscription tiers based on the use cases. If the customer chooses to move from on-premises management to cloud management, they can easily do that at no additional cost.
Q.   Why would a customer choose Cisco Catalyst SD-WAN Manager vs. Cisco Catalyst Center?
A.    Customers who are on the journey to intent-based networking with Cisco Catalyst SD-WAN will select Cisco Catalyst SD-WAN Manager. For customers who have Cisco switching and wireless environments and want on-premises management for a traditional routing deployment, Cisco Catalyst Center is the solution.
Q.   Does Cisco Catalyst SD-WAN Analytics support mix-and-match of Cisco DNA Essentials and Cisco DNA Advantage in the same overlay?
A.    No. Cisco Catalyst SD-WAN Analytics is available only if the entire Cisco Catalyst SD-WAN overlay is on Cisco DNA Advantage or Cisco DNA Premier.
Q.   Can the customer get unlimited segmentation with mix-and-match of Cisco DNA Essentials and Cisco DNA Advantage in the same overlay?
A.    No. Customers can get unlimited segmentation only if the entire Cisco Catalyst SD-WAN overlay is in Cisco DNA Advantage or Cisco DNA Premier.
Q.   If a customer wants to buy Cisco DNA Premier, do they also have to buy Cisco DNA Advantage and/or Cisco DNA Essentials?
A.    No. The subscription offers are nested SKUs. Cisco DNA Advantage includes Cisco DNA Essentials. Cisco DNA Premier includes Cisco DNA Advantage (which includes Cisco DNA Essentials).
Q.   What is my license entitlement for Cisco Secure Malware Analytics?
A.    The SD-WAN and Routing Premier subscription tier provides a fixed entitlement of 500 files per day per customer account to be sent to the Cisco Secure Malware Analytics cloud for sandboxing (file behavior analysis). This is a global entitlement per customer account regardless of the number of Cisco DNA Premier licenses purchased. Additional Cisco Secure Malware Analytics licenses can be purchased separately.
Q.   Is my Cisco Secure Malware Analytics entitlement on-premises based?
A.    The Cisco Secure Malware Analytics entitlement is purely cloud based. An on-premises Cisco Secure Malware Analytics entitlement is not available with a Cisco DNA Premier subscription.
Q.   Is the Cisco DNA bandwidth tier restriction applicable to both traditional routing and Cisco Catalyst SD-WAN deployments?
A.    Yes. The Cisco DNA bandwidth tier restriction is applicable to both traditional routing (traditional Cisco IOS XE) and a Cisco Catalyst SD-WAN deployment.
Q.   How can a customer co-term licenses?
A.    Full co-terming is available to customers if they sign a Cisco Enterprise Agreement (EA). Outside of an EA, customers can co-term as long as they meet the 3-year minimum. For example, if the customer purchased a 5-year Cisco DNA subscription in 2021 (ending in 2026), in 2022 they can co-term a new subscription to also end in 2026. However, they cannot purchase a subscription in 2024 and make it end in 2026, because in 2024 there are only two years left in the other subscription. With an EA, customers won’t have such restrictions.
Q.   What hardware platforms are supported by on-premises-management vs. cloud-based management offers?
A.    Currently, customers can choose Cisco DNA Essentials, Advantage, or Premier for either on-premises management or cloud management.
For on-premises management use cases, the offers support the ASR 1000, ISR 1000 and 4000, CSR 1000V, ENCS 5000 hardware, and Catalyst 8000 Edge Platforms Family managed through Cisco Catalyst Center.
For Cisco Catalyst SD-WAN use cases, the offers support the vEdge series, ASR 1000, ISR 1000 and 4000, CSR 1000V, ENCS 5000, and Catalyst 8000 Edge Platforms Family managed through Cisco Catalyst SD-WAN Manager.
Q.   Is Cisco DNA Essentials available on the ASR 1000?
A.    No. Only Cisco DNA Advantage and Cisco DNA Premier are supported on the ASR 1000.
Q.   Is there a process to set a starting date later than the actual buying date? What is the maximum delay that can be allowed?
A.    Yes. Customers can delay the start by up to 90 days from the time the order leaves the demand fulfillment center (usually within a day of placing the order). Customers can specify their preferred start date during the ordering stage in Cisco Commerce (CCW).
Q.   If a customer stops paying for their subscription software license, does the network stop working?
A.    For traditional environments (on-premises vs. cloud management), upon subscription expiration with no renewal, customers will still be able to use base routing features using the Command-Line Interface (CLI). However, customers will not be able to use the WAN management and control capabilities of Cisco Catalyst Center.
For Cisco Catalyst SD-WAN environments (Cisco Catalyst SD-WAN Manager), upon subscription expiration with no renewal, WAN management functions will no longer operate. Customers must renew their subscription-based licenses to continue to get access.
Q.   What happens if a hardware product reaches its “end of support” during an active software subscription period?
A.    Both hardware and software have their own release and support cycle, independent of each other. If the customer has an active software subscription while the underlying hardware goes out of support, the customer can move the subscription to a new hardware platform.

Predictive Path Recommendations

Q.   What is Predictive Path Recommendations (PPR)?
A.    PPR is a new AIOps capability available to Cisco Catalyst SD-WAN customers. It is the first pivotal step toward delivering on the Cisco Predictive Networks vision. PPR allows you to transform your Cisco Catalyst SD-WAN operations from a reactive to a predictive model by forecasting path performance and making recommendations. Note that PPR is not applicable to traditional routing (autonomous) architectures.
Q.   Is PPR available worldwide?
A.    PPR is available in the United States and EMEA.
Q.   How does PPR generate recommendations?
A.    PPR analyzes historical data on application traffic flows across various network paths, applies statistical data models to forecast future network issues, and then makes recommendations for using alternate path(s) to improve application experience for your end users.
Q.   How does PPR differ from Application Aware Routing (AAR)?
A.    The Application-Aware Routing (AAR) remediates performance degradation by re-routing application traffic in real time as issues occur on network paths. In contrast, PPR forecasts network path issues and offers recommendations that can be used to adjust application traffic policies to avoid degradation in application user experience.
Q.   How do I access PPR?
A.    You can activate the PPR from your Cisco Catalyst SD-WAN Analytics instance. Depending on the size of the network, the activation may take up to 48 hours. After activation, you can access PPR on the Cisco Catalyst SD-WAN Analytics platform using your existing credentials. In addition, you will also be able to access WAN Insights from the ThousandEyes platform.
Q.   Which license do I require to activate PPR?
A.    The ThousandEyes WAN Insights license is included with your Cisco DNA Advantage for SD-WAN and Routing license at no extra charge. With this included license, you are entitled to use PPR/WANI for up to a total of six applications or application lists per SDWAN fabric, regardless of the number of DNA Advantage licenses in your fabric and the associated WAN Insights licenses in your Virtual Account (VA). For example, if you have 20 Cisco DNA Advantage for SD-WAN and Routing licenses, you will receive 20 WAN Insights licenses in your VA. However, you will still be entitled to use only PPR/WANI for up to six applications or application lists on your single Cisco Catalyst SD-WAN fabric.
Q.   Do I require ThousandEyes Enterprise Agent to use PPR?
A.    ThousandEyes Enterprise Agents will offer you additional telemetry on your network and application performance. However, it is not necessary to install ThousandEyes Enterprise Agents to utilize PPR.

Cisco ONE migration

Q.   Are there additional ways for existing Cisco ONE ® perpetual customers to get Cisco DNA subscription offers?
A.    We are making it easier for our existing Cisco ONE customers get on the path of Cisco DNA innovations. Existing Cisco ONE customers will automatically get Cisco DNA Essentials at the time of Software Support Service (SWSS) renewal. The Cisco DNA software will include SWSS benefits for the perpetual and subscription offers in addition to the Cisco DNA innovations. At a cost equivalent to that for SWSS renewal, customers can get the benefits of Cisco DNA Essentials (with SWSS included). These will be available as 1-, 3-, 5-, or 7-year terms. Customers will also retain their perpetual licenses.
Q.   What is the bandwidth restriction for Cisco ONE customers moving to a subscription offer?
A.    Bandwidth is limited by the platform of choice for customers using a perpetual Cisco ONE license. If the customer decides to move to Cisco Catalyst SD-WAN deployment, the bandwidth is tied to the Cisco DNA subscription.
Q.   What are the bandwidth entitlements as part of a Cisco ONE migration to Cisco DNA via a SWSS renewal?
A.    See the table below for details.

Table 4.           Cisco DNA bandwidth entitlements via SWSS renewal

Platform

Bandwidth

ISR 1000 Series, ISR 4221

10 Mbps

ISR 4321

25 Mbps

ISR 4331

50 Mbps

ISR 4351

100 Mbps

ISR 4431

250 Mbps

ISR 4451

500 Mbps

Cisco Enterprise Agreement (EA)

Q.   Can Cisco DNA Software for SD-WAN and Routing be added to an EA?
A.    Yes. Some considerations to be aware of are listed below:

     There is a $100,000 minimum Total Contract Value (TCV) for a Cisco DNA enrollment in an EA. This TCV is aggregate across all three Cisco DNA suites: Switching, Wireless, and SD-WAN and Routing.

     Metering is device based.

     3- or 5-year term.

     Cisco EA True Forward benefits apply for bandwidth and devices.

     Ability to co-term with an existing EA.

Learn more at https://www.cisco.com/go/ea.

Q.   A customer would like to upgrade their software license tier within an EA. Can they upgrade the software license tier midterm?
A.    Yes. Within an EA, customers can upgrade from any Cisco software license tier. The customer would pay for the upgrade at their next True Forward event.
Q.   What value does a customer get through a Cisco EA?
A.    A Cisco EA enables accelerated value realization. Some of the key value additions are:

     One agreement: Get full access to our software and services portfolios with common terms from your initial purchase to any future purchases.

     Easier expansion: Easily invest in the technology to support accelerated business transformation when you need it.

     Comprehensive solutions: Create a custom solution or select a pre-packaged solution to address business needs.

     Exceptional value: Maximize your investment with access to exclusive offers, incentives, and our industry-only True Forward.

     Simple Membership: Get all the benefits of the Cisco Enterprise Agreement for as little as $100K total contract value.

Q.   Which types of customers should consider an EA?
A.    All customers should consider an EA, as it provides added value. In particular, customers who are looking for the following should consider EA:

     Standardization: Cross-architecture standardization

     Full coverage: 100 percent organization coverage

     Ease of management: Centralized license management, co-termination, and procurement

     Predictability: Predictable budget and pricing

     Relationship: Strategic multiyear relationship

     Maximum value: Ready for Cisco DNA journey, best value for the money

Q.   Are any promotions available for customers purchasing a Cisco DNA subscription for SD-WAN and Routing through an EA?
A.    There are currently two promotions available for SD-WAN and Routing. These promotions are available only to customers who are either already in an EA or will sign one.
Buy more, save more: Customers who purchase more than one Cisco DNA suite will receive a 5% or 10% list price reduction across their entire order. This is also true if a customer adds additional suites to an existing Cisco DNA EA.
Customer ramp: Customers are provided one year to reach enterprise-wide coverage, reflected by a one-time purchase adjustment.
Q.   Can a customer still buy Cisco ONE through EA, as before?
A.    No. Cisco EA will offer Cisco DNA Advantage.
Q.   What are the bandwidth tiers available through an EA?
A.    There are six bandwidth tiers available through an EA:

     Tier 0: Up to 25 Mbps (up to 50 Mbps aggregate)

     Tier 1: Up to 200 Mbps (up to 400 Mbps aggregate)

     Tier 2: Up to 1 Gbps (up to 2 Gbps aggregate)

     Tier 3: Up to 10 Gbps (up to 20 Gbps aggregate)

     Tier 4: Up to 25 Gbps (up to 50 Gbps aggregate) (available only in Cisco DNA Advantage for the Catalyst 8000V and Catalyst Edge C8500-20X6C)

     Tier 5: Up to 50 Gbps (up to 100 Gbps aggregate) (available only in Cisco DNA Advantage for the Catalyst Edge C8500-20X6C)

Q.   A customer already has a security EA. Which Cisco DNA tier should they consider?
A.    Security EA customers who already have Cisco Umbrella SIG Essentials and Cisco Secure Malware Analytics should consider Cisco DNA Advantage.
Q.   What happens if a customer buys one bandwidth tier in an EA (for example, Tier 1, entitled up to 400 Mbps aggregate), but consumes more than what they are entitled to?
A.    Any sustained overconsumption is captured at the annual True Forward event, and additional charges would apply going forward if the consumption exceeded their entitlement. Overconsumption in bursts for a short period of time will not trigger True Forward adjustments.
Q.   How does an EA customer upgrade from one bandwidth tier to another?
A.    An EA customer may consume more than their entitled bandwidth (for example, 400 Mbps aggregate with Tier 1), but additional charges going forward would apply if the consumption exceeded their entitlement at the annual True Forward event.
Q.   If a customer currently has a Viptela ® EA, how can they migrate to a Cisco EA?
A.    At the time of Viptela EA renewal, the customer’s EA will be cut over to a Cisco EA with a Cisco DNA offer.

Cisco Smart Accounts and Smart Licensing

Q.   What is Smart Licensing?
A.    Cisco Smart Licensing is a flexible licensing model that provides customers with an easier, faster, and more consistent way to purchase and manage software across the Cisco portfolio and across the customer’s organization. And it’s secure – customers control what users can access. Watch a short video on Smart Licensing.
Q.   What are the benefits of Smart Licenses?
A.    With Smart Licensing customers get:

     Easy activation: Smart Licensing establishes a pool of software licenses that can be used across the entire organization—no more PAKs (Product Activation Keys).

     Unified management: My Cisco Entitlements provides a complete view into all of the customer’s Cisco products and services in an easy-to-use portal, so they always know what they have and what they are using.

     License flexibility: Software is not node-locked to hardware, so the customer can easily use and transfer licenses as needed.

Q.   How does a customer view and use a Smart License?
A.    License availability and consumption through a Smart License are visible through a portal called Cisco Smart Software Manager (SSM). All licenses that are deposited and consumed are clearly visible through the user ID and password provided for the Smart or virtual account for each customer.
Q.   Where can I learn more about Cisco Smart Software Licensing and Smart Accounts?
A.    For a more detailed overview of Cisco licensing, go to cisco.com/go/licensingguide.

Support

Q.   What support do customers get with the Cisco DNA subscription for SD-WAN and Routing?
A.    Cisco DNA for SD-WAN and Routing subscription licenses include embedded SWSS support ONLY for the subscription functionality (Cisco Catalyst SD-WAN Manager, Cisco Catalyst SD-WAN Analytics, Cisco Catalyst SD-WAN Validator, Cisco Catalyst SD-WAN Controller, Cisco Umbrella SIG Essentials, etc.) enabled by the tier purchased (Cisco DNA Essentials, Advantage, or Premier). Cisco DNA SWSS support includes 24x7x365 Cisco TAC and Cisco DNA subscription software release updates.
No support is included for the underlying hardware, nor are support, upgrades, or updates included for the Cisco IOS XE-related perpetual network stack (Network Essentials or Advantage). Any support services for the hardware and for the Cisco IOS XE perpetual network stack will require a separate router hardware support contract: Cisco Smart Net Total Care®, or Solution Support for your multivendor Cisco solution environment.

 

 

 

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