Cisco Emergency Responder 14 Data Sheet

Data Sheet

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Updated:April 21, 2021

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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Updated:April 21, 2021

Table of Contents



Cisco Emergency Responder helps Cisco Unified Communications Manager customers comply more effectively with their legal or regulatory obligations and reduce their risk of liability related to emergency calls.

Product overview

Cisco® Emergency Responder helps assure that Cisco Unified Communications Manager sends emergency calls to the appropriate Public Safety Answering Point (PSAP) for a caller's location. It also helps ensure that the PSAP can identify the caller's location and, if necessary, return the call. Cisco Emergency Responder can also notify customer security personnel of an emergency call in progress and the caller's location.

New with Cisco Emergency Responder Version 14

The newest release, Version 14, builds on the many capabilities of previous versions. It offers:

      Compliance to new federal regulations. Cisco Emergency Responder can be configured to provide E911 support to remote teleworker and off-premises users. These users, when registering over a Virtual Private Network (VPN) or Mobile Remote Agent (MRA), can update their location through the phone display or through the Cisco Emergency Responders off-premises user page.

      Simplified administration:

    Cisco Emergency Responder offers support for configuration APIs for Emergency Response Location (ERL) management, as well as user management and associated Cisco Unified Communications Manager (CUCM) settings

    Enhanced role-based access control allows for default standard user groups, such as like system admin, network admin, ERL admin, serviceability, admin utility, end user. Additional user groups can be created with defined roles and access

      Infrastructure refresh. Cisco Emergency Responder provides a Switch Refresh Utility to simplify voice LAN switch replacement, minimizing admin and logistics overhead while ensuring E911 support.

      Secure and new voice LAN switch support. Cipher management allows administrators to control a set of security ciphers in Transport Layer Security (TLS) and Secure Shell SSH connections. A transport setting offers Smart Licensing registration support. Authentication is based on HTTP/HTTPS proxy.

      Switch port-based tracking for new LAN switches with Simple Network Management Protocol (SNMP) version 3 tracking. This includes tracking for Cisco Catalyst® 9300L and 1000 Series Switches, Cisco Industrial Ethernet 2000, 3000, 4000, 5000 Series Switches and Cisco Meraki® MS120, MS210, and MS355 Switches (SNMP version 2).

Simplifying Release Number Scheme: Please note, for Cisco Emergency Responder  v14 onwards, Cisco has adopted a whole number release numbering structure. There will be no (dot)releases, like (dot)5 in past version releases. Service Upgrade release will be published on top of the main release through its Software Maintenance cycle.

Table 1 lists the major features in Cisco Emergency Responder Version 14.

Table 1.        High-level features in Cisco Emergency Responder 14



Automatic location of wireless IP phones and clients by associated Wi-Fi access point

  Enhanced location tracking of wireless IP phones and soft clients like the Webex ® App and Jabber ® that support location-based service in Unified Communications Manager and tracked by wireless access points.

Automatic location of IP phones by MAC or IP address

  Eliminates the need for administrators to update the location when an IP phone is relocated
  Keeps track of IP phones powered down by Cisco EnergyWise ® technology
  Uses secure Simple Network Management Protocol (SNMP) version 3 communication with LAN access switches and Unified Communications Manager
  Tracks devices that are configured with E.164 numbers

Off-premises emergency calling

  Cisco Emergency Responder can be configured to provide E911 support to remote teleworker and off-premises users. These users, when registering over a Virtual Private Network (VPN) or Mobile Remote Agent (MRA), can update their location through the phone display or through Cisco Emergency Responder’s off-premises user page.

Emergency calls routed by location

  Routes calls to a Public Switched Telephone Network (PSTN) gateway capable of reaching the responsible Public Safety Answering Point (PSAP) for the caller’s location

Identification of caller location to PSAPs by ELINs

  Eliminates the need to update the Automatic Location Information (ALI) database when an IP phone is relocated

Integration with a national E911 service provider

  Centralizes and automates the initial administration of ELINs and ERLs for on-premises users, especially for customers with many sites in regions served by different Local Exchange Carriers (LECs)

Emergency call-back to ELINs

  Facilitates PSAP callback to reach the most recent callers from each location, including callers from stations without Direct-Inward-Dialing (DID) numbers
  Mask digits on an ELIN during call-back to indicate local dialing patterns
  PSAP callback ignores any call forward settings on the caller’s device

Non-emergency call-back to ELINs

  ELINs are DID numbers and are dial-able from outside. An administrator can define a Directory Number (DN) where non-emergency callback (not a PSAP callback) to ELINs should be routed

Emergency call alerting by voice, web, and email

  Includes the time zone for a caller’s location in an email alert to better relate with the caller during an emergency
  Add links in email alert such as a corporate directory
  Helps onsite security to identify and assist emergency callers immediately, and to direct fire, police, or ambulance services when they arrive
  Web alert for calls from ERLs are associated with specific onsite security personnel
  Expanded browser support

Remote user authentication

  Enables shared user passwords with Cisco Unified Communications Manager

Simplified CER administration

  Support for configuration APIs for ERL management, user management, and associated CUCM settings
  Role-based access control, including a default standard user group like system admin, network admin, ERL admin, serviceability, admin utility, and end user. An additional user group can be created with defined roles and access.
  Cipher management

Infrastructure refresh

  CER provides a switch refresh utility and a simplified switch replacement process to ensure E911 functionality

Software appliance

  Allows hostnames that start with a numeral
  Simplifies software installation and upgrade
  Enhances system security and stability
  Hostname change
  Reduced storage requirements

Smart licensing

  Smart software licensing adds flexibility to licensing and simplifies it in the enterprise. It helps you procure, deploy, track, and manage licenses easily.
  Cisco Emergency Responder 12.0 and later licenses are managed in Cisco Smart Software Manager (CSSM) or Cisco SSM On-Premises (Satellite).
  The Smart Software Licensing deployment option includes direct access: (a) from Cisco Unified Communications Manager to the Smart Licensing cloud; (b) through an HTTP/HTTPS proxy or authentication-based proxy; (c) via mediated access through an on-premises collector SSM On-Premises (Satellite); or, (d) specific license reservation for a highly secure environment with no ability anytime to connect to Cisco Smart Software Manager (CSSM).


  Cipher management similar to CUCM
  Configurable session timeout for web portals
  Command-line interface support to set minimum TLS mode for all interfaces
  FIPS compliance
  Secure communication between Cisco Emergency Responder and third-party applications such as SMTP
  Improved encryption

Auditing capability

  Privilege activities on the system can be audited and tracked by the administrator or auditor
  Audit events are logged locally and also can be sent to a configured remote syslog server

Ordering Cisco Emergency Responder Version 14

Cisco Emergency Responder 14 is supported on the Cisco Unified Computing System (Cisco UCS®) and other virtual platforms only.

Cisco Emergency Responder server software and user licenses are ordered through Flex. Options include A-Flex-3, A-Flex-3-EDU, or A-Flex-3-FEDRAMP. Refer the Flex 3.0 Ordering Guide for more details:

New purchase of Cisco Emergency Responder Version 14

      Starting with Version 12.0, Smart Software Licensing only is supported. Licenses are smart entitlements. The customer must create a Smart Account. For details on Smart Licensing, visit:

      Cisco Smart Software Licensing –

      Cisco Smart Software Manager –

      Cisco Smart Software Manager Satellite –

      Cisco Smart Accounts –

Customers ordering an Enterprise Agreement or Named User buying model in A-Flex-3 are entitled to a Cisco Emergency Responder license. Any additional quantity or standalone order for Emergency Responder with the CUCM solution can be ordered through Calling Add-on options. Select the Emergency Responder quantity for your Emergency Responder choice—On-Premises or Hosted Emergency Responder.

Upgrades with SWSS to Cisco Emergency Responder Version 14

Customers with Software Support Service (SWSS) should use My Cisco Entitlements (MCE) to order the Cisco Emergency Responder 14 server software suite and upgrade licenses for the SWSS term. The Cisco Global Licensing Operations (GLO) team can assist in upgrading licenses if customers have any issues in the MCE conversion portal. Raise a GLO case at:

Upgrades without SWSS to Cisco Emergency Responder Version 14

Customers that do not add SWSS when upgrading to Cisco Emergency Responder 14 may order through Flex (A-Flex-3) and maintain their subscription. Refer the Flex 3.0 Ordering Guide for more details:

Migrating and upgrading classic licenses to Smart Entitlement Version 14

Customers must create a Smart Account and a Virtual Account before starting a migration or upgrade. For more details on Smart Accounts and Virtual Accounts, refer to:

Migration to a smart license-enabled version is available only with an active SWSS contract

      Moving from Version 10 and Version 11 classic licenses to Smart Licenses can be performed on Cisco Smart Software Manager (CSSM) and from the traditional License Registration Portal (LRP). These are self-service portals.

      Two types of migration are supported:

    Product Activation Key (PAK)-based - Migration can be done for already fulfilled, partially fulfilled, and unfulfilled PAKs

    Device-based - Can be used to convert Cisco Prime License Manager (PLM)-based licenses to smart entitlements

      PAKs or devices (PLM) can be assigned to a Smart Account and Virtual Account in LRP and then converted to Smart Licenses. Select your version (14 or v12).

      The Global Licensing Operations (GLO) team can assist customers in converting classic licenses if they experience any issues in self-service conversion portal on LRP or CSSM. Raise a GLO case at:

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