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Four journeys, one destination: the cloud

Read about the experiences of four Webex customers who transitioned to cloud-based contact center solutions, and the specific benefits each has seen in this white paper from industry experts McGee-Smith Analytics.

Cost center or profit center?

Forrester Consulting conducted a Total Economic ImpactTM (TEI) study to determine the cost savings and business benefits enabled by Webex Contact Center.

What is a cloud contact center?

Moving operations into the cloud allows the use of next-generation tools that can transform an organization's contact center into one that consistently provides customers with delightful experiences. Enable painless journeys with digital-first communication channels, AI-powered assistance, and better agents.

Cloud contact center benefits

A native cloud contact center can help your organization unlock higher levels of agility, flexibility, scalability, innovation, and customer success. That’s just scratching the surface. Read our infographic to learn all the benefits.

Keep your contact center resilient

Whether you need to meet high customer demands or your agents need to work remotely, Webex has a zero-disruption cloud contact center solution for you.​

Contact centers are moving to the cloud

62 percent are planning their move to the cloud within the next 18 months.

Top three reasons to move to the cloud

  • Easier to manage and scale
  • Keep software current at all times
  • Continuous feature delivery of advanced capabilities

Top three business outcomes expected

  • Improved IT efficiency
  • Better customer experience
  • Enhanced agent productivity

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