Cisco Finesse

Next-generation collaborative customer care

Improve your customer experience with Cisco Finesse. This next-generation agent and supervisor desktop provides a collaborative experience for the communities that interact with your customer service organization. Finesse's user-centric design also enhances satisfaction for your customer-care representatives.

Features and benefits

Transparent integration

Finesse offers transparent integration with the Cisco Collaboration portfolio and is standards-compliant. It provides low-cost customization of the agent and supervisor desktops through open web 2.0 APIs and facilitates integration of value-added applications.

Traditional functions, thin-client desktop

Cisco Finesse integrates traditional contact center functions into a thin-client desktop. It implements a browser-based desktop through a web 2.0 interface, no client-side installations required.

Easy access to information

A single, customizable interface or cockpit that offers customer care providers quick and easy access to multiple assets and information sources. This helps ensure faster, more accurate service, resulting in satisfied and loyal customers.