Cisco Unified Customer Voice Portal

Intelligent IVR and call control

Cisco Unified Customer Voice Portal (CVP) combines open-standards support for speech with intelligent application development and industry-leading call control to deliver personalized self-service to callers. Use either as a standalone interactive-voice-response (IVR) system or transparently integrate with a contact center.

Features and benefits

Provide customized customer service

Eliminate clunky, one-size-fits-all IVR application menu trees and deliver more relevant, personalized voice and video applications. Centralize management of larger, distributed deployments while increasing contact center visibility.

Deliver a high-performing IVR solution

Provide enhanced call control, platform management, and reporting services for enterprise-level contact centers. Increase customer satisfaction and overall business profitability.

Connect teams and reduce costs

Align the contact center with your business strategy, making it flexible enough to change as business changes. Reduce costs by queuing at the edge of the network and directing customer interactions to self-service applications.