Products reach the end of their product life cycle for a number of reasons. These reasons include market demands, technology innovation and development driving changes, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, Cisco recognizes that end-of-life (EOL) milestones often prompt companies to review the way in which such milestones impact the Cisco products in their networks. With that in mind, we have set out below Cisco's End of Product Lifecycle milestones to help manage the EOL transitions and to explain the role that Cisco can play in helping to migrate to alternative Cisco products and technology.
Cisco’s End of Life Policy (“Policy”) applies to hardware, software and services, including subscriptions, and offers that combine any of the foregoing.
The purpose of this policy is to document the requirements for the End of Life (EOL) for all Cisco hardware, software, including subscriptions, and services (“Products”).
This Policy applies to EOL notifications made in all theaters on or after May 26th, 2020. It does not apply to product that is already subject to an EOL notification as of May 26th, 2020.
For purposes of this policy, the following definitions apply:
|End of Life (EOL)||A process that guides the final business operations associated with the Cisco product, service or subscription life cycle. The end of life process consists of a series of technical and business milestones and activities that, once completed, make a product, service or subscription obsolete. Once obsolete, the product, service or subscription is not sold, improved, maintained, or supported.|
|End of Sale date (EOS)||The product, service or subscription is no longer for sale after this date. This is also the last date to order the product, service or subscriptions through Cisco point-of-sale mechanisms. The EOS date is documented in the EOL notification.|
|End of Life Notification Date||The date when the end of sale and the end of life milestones for a product, service or subscription is communicated to the general public.|
|Last Date of Support (LDOS)||The last date to receive applicable service and support as entitled by active service contracts for covered products. After this date, the service is no longer available.|
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