Run your contact center in the cloud with Cisco Hosted Collaboration Solution for Contact Center available through Cisco partners. With rapid provisioning, flexible scalability, and lower support costs, you benefit from improved operations and more satisfied customers.
Small and large contact centers ranging from 10 to 24,000 agents
Cisco Finesse modern agent and supervisor desktop
Multichannel, outbound call campaigns and at-home agents
Cisco Precision Routing Intelligent contact routing
Cisco Unified Intelligent Center Web 2.0-based reporting
Buy a mix of cloud, on-premises, and hosted contact center in a user-based subscription, pay-as-you-grow consumption model.