Case Study: AIG and Cable & Wireless Panama

The Government Innovation Authority (AIG) engaged the service provider Cable & Wireless Panama and Cisco BroadWorks UCaaS to solve rising voice communications challenges across multiple agencies. Read how this partnership has enabled higher levels of service for AIG's employees and citizens.



  • Decentralized voice communication systems across multiple agencies.
  • Escalating operations and management costs.
  • Shortage of collaboration capabilities and tools.
  • Lack of mobility for employees.
  • Scarcity of interactions that satisfy citizens.



  • Produced greater productivity and services outcomes.
  • Delivered seamless UCaaS and collaboration.
  • Simplified communications with centralized operations and reduced costs.
  • Provided secure mobility for all employees using any device.
  • Improved citizen services with high-quality interactions and faster response times.

Cisco BroadWorks just makes sense

We found that it's not only the platform, but it's also how a partner understands our strategy and works hand in hand with us to make sure we don't have to replicate the best practices that they already know about. That's where [Cisco] BroadSoft made all the sense in the world.

Julio Spiegel, CEO, Cable & Wireless Panama

Who is AIG?

Industry: Government
Location: Panama City, Panama
Size: Enterprise