Cisco Webex Case Study: Hirschmann Automotive

Digital is the new physical

Webex and Augmented/Virtual Reality (AR/VR) are driving the new normal. See how Hirschmann Automotive is using Webex Expert on Demand to communicate instantly across the globe with remote experts during times of travel restrictions and social distancing.



  • Pandemic limited travel for training and in-person machinery maintenance and repair
  • Downtime threatened to decrease productivity for seven plants located globally
  • Needed a single, secure communications platform to call, message, meet, and file share

Impressive outcomes

  • Frontline workers have access to instant help from experts any time, worldwide
  • Remarkably increased the speed of first-time fix rates
  • Saved on travel costs as well as training and education

Communication tools for the modern employee

With Webex Expert on Demand, Hirschmann Automotive has been able to remarkably increase first-time fix rates, improve the speed of first-time resolution while also significantly reducing expert travel expenses in the last two quarters.

Klemens Fliri, IT-Systems Engineer Global UC & Leader IT-Apprenticeship, Hirschmann Automotive

Who is Hirschmann Automotive?

Industry: Automotive
Location: Rankweil, Austria (headquarters) and seven global plant locations
Size: 5,700 employees