Cisco Unified Communications Manager Cloud

Cisco's private cloud collaboration

Cisco UCM Cloud is part of Cisco's cloud calling portfolio and is powered by Cisco's Unified Communications Manager collaboration (CUCM) technology, and is hosted in Cisco's Webex data centers across the globe. The service offers the same familiar CUCM features and user experience providing an ideal migration path to the cloud for enterprise customers.

Cisco UCM Cloud capabilities

Migration to the cloud

This enterprise-grade dedicated cloud calling and collaboration solution provides a simplified, enterprise-class migration path for existing on-premises deployments. It is available through a Cisco Collaboration Flex Plan subscription.

Voice and video

Cisco UCM Cloud provides enterprise-class call control, session management, voice, video, messaging, mobility, and conferencing services that are scalable, customizable, reliable, private and highly secure.

Voicemail and integrated messaging

A secure and scalable unified messaging and voicemail solution with flexible message access from email inbox, web browser, Webex App, Cisco Jabber, Cisco endpoint, smartphone, or tablet with simple administration.

Instant messaging and presence

View dynamically generated presence and securely exchange instant messages between individuals or groups using the Webex App or Cisco Jabber instant messaging client. The client also supports click to call, voice, video, and visual voicemail.

Mobile and remote workforce

Spin up remote workers efficiently from the cloud, to support a more flexible workplace, using Cisco mobile clients and applications to get better, more productive employee engagement.

Components and solution options

Cisco Unified Communications Manager

Cisco UCM Cloud has all the latest features and functionality of Cisco’s Unified Communications Manager.

Webex App

The Webex App enables continuous teamwork with video meetings, group messaging, file sharing, and whiteboarding.

Cisco Webex Meetings

Meet anywhere, anytime, on any mobile device, phone or video system. Webex’s integrated audio, video, and content sharing enables effective team collaboration.

Cisco UCM Cloud for Government

A FedRAMP-authorized solution designed to speed adoption of cloud technologies for U.S.- based public sector customers.


Cisco hosted

Cisco hosted and operated, dedicated customer  instance in Cisco Webex data centers.

Minimize disruptions

Migrate to a familiar communications user experience in the cloud, avoiding costly change management and employee retraining.

Extended ROI

Extend the value of your Cisco on-premises investments by continuing to use Cisco endpoints and infrastructure.

Use existing PSTN’s

Utilize existing PSTN service agreements and gateways with flexible delivery options for legacy and SIP-based PSTN services.

Capex to Opex

Simplify purchasing with a Cisco Collaboration Flex Plan and take advantage of trade-in incentives and migration programs.

Integrated contact center

UCM Cloud integrates with both on-premises and cloud contact center solutions.

Easy integration

Seamlessly migrate the IT integrations that support your current business workflows.

Calling interop

Deploy Cisco UCM Cloud with Webex Calling, UCM on-premises or 3rd party PBXs for optimized enterprise calling across your entire organization.

Reduce costs

Reduce costs for calling and conferencing with Webex Edge services.

Get started

Begin planning your migration to Cisco UCM cloud and collaboration services today.


Get cloud, on-premises, and Cisco-hosted collaboration with a per-user based subscription. Mix and match between services as your business evolves.

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Data Sheets and Literature

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