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Cisco Unified Contact Center Express
Cisco Unified Contact Center Express 12.5(1)
Series
Cisco Unified Contact Center Express
Overview
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Release Date
21-JAN-2020
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Recent Security Notices
05-Jun-2024
Security Advisory: Cisco Finesse Web-Based Management Interface Vulnerabilities
24-Jan-2024
Security Advisory: Cisco Unified Communications Products Remote Code Execution Vulnerability
27-Oct-2023
Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended
16-Aug-2023
Security Advisory: Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability
05-Apr-2023
Security Advisory: Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
Document Categories
Configuration
Data Sheets and Product Information
Design
Install and Upgrade
Maintain and Operate
Reference
Release and Compatibility
Security Notices
Troubleshooting
See also:
Translated End-User Guides
Data Sheets and Product Information
Data Sheets
Most Recent
Cisco Unified Contact Center Express 12.5 SU3 Data Sheet
01-Aug-2023
Cisco Webex Workforce Optimization Data Sheet
29-Jun-2023
Cisco Unified Contact Center Express 12.5 SU1 Data Sheet
17-May-2022
Cisco Collaboration Flex Plan Contact Center Data Sheet
14-May-2021
Cisco Unified Contact Center Express 12.5 Data Sheet
28-Jan-2020
Cisco Unified Contact Center Express 12.0(1) Data Sheet
24-Aug-2019
Cisco Unified Contact Center Express Premium 4.5
14-Jan-2019
Cisco Unified Contact Center Express 8.0
14-Jan-2019
Cisco Agent Desktop for Cisco Unified Contact Center Express 7.0
14-Jan-2019
Cisco IPCC Express Features and Specifications 4.0
14-Jan-2019
Cisco Unified Contact Center Express 7.0
11-Jan-2019
Cisco IPCC Express - Premium 4.0
11-Jan-2019
Cisco Agent Desktop for Cisco Unified Contact Center Express 5.0
11-Jan-2019
Cisco Unified Contact Center Express 5.0
11-Jan-2019
Cisco Unified Contact Center Express 8.5
11-Jan-2019
View all documentation of this type
End-of-Life and End-of-Sale Notices
Most Recent
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
20-Sep-2023
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
31-Jan-2022
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades
30-Apr-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0
30-Apr-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
25-Jan-2021
End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
01-Jul-2020
End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
02-May-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0
14-Jan-2019
EoS and EoL Announcement for the Cisco IPCC Express Edition 3.1
11-Jan-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1
11-Jan-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0
11-Jan-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
11-Jan-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0
11-Jan-2019
View all documentation of this type
Security Notices
Field Notices
Cisco Unified Contact Center Express 12.5(1)
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
01-Feb-2023
Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
27-Aug-2021
Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended
08-Jun-2022
Cisco Unified Contact Center Express 6.0
Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003
06-Nov-2009
Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended
27-Oct-2023
Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
20-Sep-2007
Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
14-Jan-2004
Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
05-Nov-2003
Security Advisories, Responses and Notices
Most Recent
Cisco Finesse Web-Based Management Interface Vulnerabilities
05-Jun-2024
Cisco Unified Communications Products Remote Code Execution Vulnerability
24-Jan-2024
Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability
16-Aug-2023
Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
05-Apr-2023
Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
01-Mar-2023
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
11-Jan-2023
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
16-Jun-2021
Cisco Finesse Open Redirect Vulnerability
25-May-2021
Cisco Finesse Cross-Site Scripting Vulnerabilities
25-May-2021
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
07-Apr-2021
Cisco Unified Contact Center Express Improper API Authorization Vulnerability
03-Jun-2020
Cisco Unified Contact Center Express Remote Code Execution Vulnerability
20-May-2020
Cisco Unified Contact Center Express Privilege Escalation Vulnerability
04-May-2020
Cisco Unified Contact Center Express HTTP Response Splitting Vulnerability
02-Oct-2019
Cisco Unified Contact Center Express Request Processing Server-Side Request Forgery Vulnerability
04-Sep-2019
View all documentation of this type
Release and Compatibility
Compatibility Information
Cisco Unified Contact Center Express 12.5(1)
Release Notes for Cisco Unified Contact Center Express Solution, Release12.5(1) SU1
14-Aug-2023
Unified CCX Software Compatibility Matrix for 1251 SU3
17-Jul-2024
Unified CCX Software Compatibility Matrix for 12.5(1)
10-Aug-2023
Unified CCX Software Compatibility Matrix for 12.5(1) SU2
14-Aug-2023
Unified CCX Software Compatibility Matrix for 12.5(1) SU1
10-Aug-2023
Release Notes
Cisco Unified Contact Center Express 12.5(1)
Unified Contact Center Express Engineering Specials for Release 12.5(1)
13-Mar-2024
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3
08-May-2023
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
11-Apr-2022
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
31-Jan-2021
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)
31-Jan-2020
Release Notes for Service Releases
Cisco Unified Contact Center Express Engineering Specials (ES) Information
03-May-2020
Reference
Documentation Roadmaps
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1
31-Jan-2021
Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1)
15-May-2023
Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1)
01-Aug-2020
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2
11-Apr-2022
Licensing Information
Cisco Unified Contact Center Express
Open Source Used In Cisco Unified Contact Center Express 12.0(1)
23-Jun-2019
(PDF - 14 MB)
Open Source Used In Cisco Unified Contact Center Express 11.6(1)
14-Aug-2017
(PDF - 13 MB)
Open Source Used In Cisco Unified Contact Center Express 11.5(1)
22-Aug-2016
(PDF - 16 MB)
Open Source Used In Cisco Unified Contact Center Express 11.0(1)
07-Sep-2015
(PDF - 25 MB)
Open Source Used In Cisco Finesse, Release 10.6(1)
15-Dec-2014
(PDF - 2 MB)
Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1)
15-Dec-2014
(PDF - 4 MB)
Open Source Used In Unified Contact Center Express, Release 10.5(1)
27-May-2020
(PDF - 6 MB)
Open Source Used In Unified Contact Center Express, Release 10.0(1)
27-May-2020
(PDF - 6 MB)
Technical References
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1)
30-Mar-2020
(XLSX - 98 KB)
Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1
17-Mar-2020
Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1)
31-Jan-2020
Design
Design Guides
Cisco Unified Contact Center Express 12.5(1)
Solution Design Guide for Cisco Unified Contact Center Express Release 12-5-1 SU1
16-Jan-2024
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1)
28-Jan-2024
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
11-Apr-2022
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1
01-May-2020
Cisco Unified Contact Center Express Script Repository
04-Feb-2013
(ZIP - 30 MB)
Design TechNotes
Operating System / Application
Extract XML Data with the Extract XML Document Data Step
26-Jan-2005
Install and Upgrade
Install and Upgrade Guides
Cisco Unified Contact Center Express 12.5(1)
Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1)
31-Jan-2020
Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1
31-Jan-2021
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1
31-Jan-2021
Getting Started with IP IVR Guide, Release 12.5(1)
29-Jan-2020
Install and Upgrade TechNotes
Customer Response Solution (Applications/CRS/CRA/ICD)
IPCC Express CRA Editor Displays Blank Palette at Launch
23-Aug-2006
Operating System / Application
Use Cisco CRS Clients with Microsoft Windows XP SP2
01-Aug-2007
Configuration
Configuration Examples and TechNotes
Most Recent
Configure Outbound Dialer for UCCX Agent Based Progressive
18-Oct-2023
Configure Outbound Dialer for UCCX Agent Based Predictive
06-Oct-2023
Configure CUIC Historical Report Gadgets in Cisco Finesse using 3rd Party Gadget
21-Sep-2023
Understand Smart Licensing in Unified Contact Center Express (UCCX)
15-Feb-2023
Configure Unified Contact Center Express Calendar Management
01-Aug-2022
Configure CUIC Report Default View and Thresholds
24-May-2022
Configure UCCX Smart Licensing-Direct Model
25-Mar-2022
Configure Agent's Shared Extension On UCCX
02-Nov-2021
Webex Experience Management Integration with Contact Center Express
30-Jun-2020
Configure Extend and Connect Feature for UCCX
20-May-2020
Configure Custom Script for CallBack Feature in UCCX
20-Feb-2020
Enhanced Packet Capture on All VOS Appliance Models
25-Jul-2018
Configure Post Call Treatment on Cisco Unified Contact Center Express (UCCX) 11.0(1) or Later
13-Jun-2018
Contact Center SSO with Okta Identity Provider
07-Nov-2017
Install and Configure the F5 Identity Provider (IdP) for Cisco Identity Service (IdS) to enable SSO
24-Oct-2017
View all documentation of this type
Configuration Guides
Cisco Unified Contact Center Express 12.5(1)
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1)
31-Jan-2020
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
11-Apr-2022
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
10-Jan-2024
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
31-Jan-2021
Feature Guides
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Features Guide, Release 12.5(1)
02-Jul-2020
Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU3
07-May-2023
Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU2
10-Apr-2022
Cisco Unified Contact Center Express Features Guide, Release 12.5.1 SU1
11-Jun-2020
Maintain and Operate
End-User Guides
Cisco Unified Contact Center Express 12.5(1)
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)
31-Jan-2020
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
10-Apr-2022
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1
03-Aug-2020
Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1)
08-Mar-2020
Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1
31-Jan-2021
Maintain and Operate Guides
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1
31-Dec-2020
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)
20-May-2020
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1
31-Jan-2021
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1)
31-Jan-2020
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
18-Jul-2023
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
18-Jul-2023
Maintain and Operate TechNotes
UCCX 8.0: How To Activate the French Prompts for TAPS
11-Jul-2011
Troubleshooting
Support FAQ
Cisco Unified Contact Center Express 12.5(1)
Understand Support for Contact Center Components that Use CentOS
30-Apr-2024
Can the Cisco Agent Desktop Coexist with the Novell Netware Client in a Microsoft Windows OS?
14-Mar-2006
Change Agent State to "Ready" After Not Answering a Call
29-Nov-2007
Change the Local Administrator Password on IP IVR Server
20-Jul-2006
Does Changing the Local Admin Password on Cisco IP ICD Server Cause Problems with the Application?
19-Oct-2005
Does Cisco CRA Administrator Allow Users to Access Multiple Repositories?
19-Oct-2005
Historical Reports for IPCC Express FAQ
03-Aug-2010
How Can I Increase the Number of Rings to the Agent Desktop?
30-Jan-2006
How Do I Download Cisco IPCC Express Version 3.0(3)?
19-Oct-2005
How Do I Setup an Enterprise Data Screen Pop?
02-May-2008
How IPCC Express Works with Extension Mobility
31-Aug-2006
IPCC Express IP/IVR FAQ
14-Dec-2011
Mobile Supervisor Support FAQ
21-Jul-2009
Troubleshoot Context Service Gadget not showing a Register button
13-Sep-2017
What Do the Number of Average Talk Duration and Average Wait Duration Mean in Cisco IP ICD Statistics?
18-Oct-2005
Troubleshooting TechNotes
Most Recent
Get Complete Contact Center Product Versions
21-Aug-2024
Verify Configuration of TTS Prompts Not Being Played Correctly when in Chinese Language
05-Aug-2024
Troubleshoot Common UCCX Finesse and CUIC Issues
18-Jun-2024
Collect Packet Captures on Windows Client and Server OS
25-Apr-2024
Troubleshoot UCCX Backup Failing with Error Message
06-Feb-2024
Understand WebSocket Connection for Finesse
01-Feb-2024
Understand JTAPI Architecture and Call Flow in UCCX
01-Feb-2024
Understand UCCX Tracing Levels
21-Nov-2023
Troubleshoot Agent Log in Issues
29-Jun-2023
Troubleshoot Issue with CCXToCUICEngineSyncFailed Alert
01-Aug-2022
Troubleshoot CM Telephony Subsystem and Application Manager Service Partial Service Issue
01-Aug-2022
Use CLI to Collect Unified Contact Center Express Logs
14-Jul-2022
Troubleshoot Finesse Custom or New Gadgets Issue
24-May-2022
Troubleshoot Apache Log4j Vulnerability in Unified Contact Center Express Solution
24-Dec-2021
Understand Informix High CPU Utilization
27-Aug-2020
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