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This document describes the problem that occurs when Cisco Prime Collaboration Assurance (PCA) shows no data in Network Health Overview Page.
The Cisco PCA dashboards help you to monitor your network and provide near real-time information about the core Cisco Unified Communications Manager (CUCM) and TelePresence components. The dashboards enable you to monitor the system health.
Cisco PCA does not show data in Network Health Overview Page for globaladmin user. It shows the data for other users. Issue is seen on PCA 11.0, 11.1 and PCA 11.5. See here:
Cisco PCA does not show data in Network Health Overview Page for globaladmin user. It shows the data for other users.
1. The PCA version used is 126.96.36.199 or 11.5. 2. Cisco PCA did not show any data in Network Health Overview Page (Monitor > System View for PCA 11.0 and 11.1) for globaladmin user. 3. Apply the workaround and back up the current globaladmin profile. 4. Rename globaladmin profile folder under this path: /opt/emms/emsam/conf/wapcontext/wap/datastore/emsam/xml/prefs/
[root@varusrin-pca116 ~]# cd /opt/emms/emsam/conf/wapcontext/wap/datastore/emsam/xml/prefs/ [root@varusrin-pca116 prefs]# ls -lrt total 28 drwxr-xr-x 4 cmuser cmuser 4096 Oct 3 2017 WAP-PREF-LEVEL-org-Google drwxr-xr-x 4 cmuser cmuser 4096 Oct 3 2017 WAP-PREF-LEVEL-org-Facebook drwxr-xr-x 4 cmuser cmuser 4096 Oct 3 2017 WAP-PREF-LEVEL-org-Cisco drwxr-xr-x 4 cmuser cmuser 4096 Oct 3 2017 WAP-PREF-LEVEL-org-ATT drwxr-xr-x 4 cmuser cmuser 4096 Oct 3 2017 WAP-DEFAULT-FACTORY drwxr-xr-x 3 cmuser cmuser 4096 Oct 7 2017 globaladmin_old drwxr-xr-x 3 cmuser cmuser 4096 Dec 26 13:28 globaladmin [root@varusrin-pca116 prefs]# mv globaladmin globaladmin_old [root@varusrin-pca116 prefs]#
5. Re-login again and access Monitor > System View (PCA 11.0 and PCA 11.1) or Network Health Overview Page (PCA 11.5). Network Health Overview Page shows all the Dashlets.