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Updated:February 19, 2015
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document describes ShowTech, which is a CLI tool that collects the troubleshooting information/logs for Cisco Prime Collaboration Provisioning Manager required by Cisco Technical Assistance Center (TAC) in a single compressed archive file. This tool is available in Provisioning Manager Version 2.0 and later.
Cisco recommends that you have knowledge of these topics:
Cisco Unified Provisioning Manager
Cisco Prime Collaboration Provisioning
The information in this document is based on these software and hardware versions:
Cisco Prime Collaboration Provisioning Version 10.5
WinSCP Version 5.5
Note: This document also applies for Cisco Unified Provisioning Manager Version 9.x.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Enable DETAIL logging:
Log into the Cisco Prime Collaboration Provisioning with Secure Shell (SSH) with the root credentials.
Enter this command in order to go to the script directory: