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Updated:April 10, 2018
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This document describes how to reset the root password in Prime Collaboration Assurance (PCA).
Cisco recommends that you have knowledge of PCA.
The information in this document is based on these software and hardware versions:
PCA 11.x versions
Secure File Transfer Protocol (SFTP) or File Transfer Protocol (FTP) server
Admin log in to PCA
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Your Root account password has been misplaced or no longer works.
Step 1. Copy the attached RootPatch-appbundle-x86_64.tar.gz file to any remote FTP/SFTP server you have on-site.
Step 2. Log in to the PCA Command Line Interface (CLI) as the admin user and port 26.
Step 3. Input: application remove RootPatch.
Step 4. Press Y and click Enter to the question: Continue with application removal? [y/n].
Step 5. Input config t.
Step 6. Input repository repo.
Step 7. Input url ftp://ftpserverip/directory.
Note: If you use sftp, instead of ftp replace the ftp with sftp.
Step 8. Input: user admin password plain cisco and click Enter.
Note: Replace admin with your user and replace Cisco with the password for your user specificed.
Step 9. Input exit.
Step10. Input exit.
Step 12. Input show repository repo (this is to ensure that PCA can read the file from your ftp/sftp server).