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This document describes the steps to configure Webex Connect with Facebook.
Contributed by Mykola Danylchuk, Cisco TAC Engineer
Cisco recommends that you have knowledge of these topics:
Webex Contact Center (WxCC) 2.0
Webex Connect portal with Facebook flow configured
The information in this document is based on these software versions:
Webex Connect (Formally IMI)
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
Step 1. Provision Digital Channel.
Navigate to Control Hub > Contact Center > Digital, and select Provision Digital Channels.
After the connector is provisioned you can see the digital channels under the Custom Connectors card.
Open the connector in order to see authentication details.
Step 2. Create Service in Webex Connect portal.
If you still do not have any services created for your tenant or if you want to separate all your integrations from other users, please create a new service.
Step 3. Download Core Task Flows.
The tenant must be configured with Core Task Flows, such as Routed, Modified, and Closed Workflows.