September 24, 2003
Computer Telephony Integration Object Server version 4.7 and greater
CTIOS 4.7 or greater
AllCalls, AllAgents, and all custom monitoring applications that use Computer Telephony Integration Object Server (CTIOS) COM Layer leak memory as well as handles under load. The memory usage and the virtual memory in the task manager increase when the tools receive calls, change agent states, and display call information.
There exists a memory leak in the following components:
NOTE: The components mentioned above are part of the tools mentioned below. There exists a memory leak in the following processes:
CTIServices\CTIOS\Samples\AllCalls and any custom monitoring application
Any custom monitoring application
This issue was discovered during unit testing of a custom application at a customer's location.
CTIOS ComArgument library leaks memory and will eventually fail
Below is a list of the versions and links to the URL to find the fix for The memory leak issue:
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
AllAgents and AllCalls causing the memory leak
For More Information
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