Field Notice: FN - 64204 - Remote Expert Mobile (REM) No audio/video Calls Received by Firefox 49 - Software Upgrade Recommended

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Updated:October 13, 2017

Document ID:FN64204

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	15-Sep-16	Initial Release
10.0	13-Oct-17	Migration to new field notice system

Products Affected

Affected OS Type	Affected Release	Affected Release Number	Comments
NON-IOS	10	10.6(3)

Defect Information

Defect ID	Headline
CSCvb14841	No audio/video Calls Received by Firefox 49

Problem Description

There is no audio/video when you make a call from any voice browser to Mozilla Firefox voice browser Release 49.

Background

In order to reproduce the issue, make a call from any browser to Firefox Release 49. Once the call is established, there is no audio/video between both the parties.

The expected result is that there should be two-way audio/video between both the parties.

Note: Firefox Release 49 needs to receive the call. Everything works when the call is initiated from Firefox Release 49 to other browsers.

Problem Symptom

There is no audio/video if the receiving party runs Firefox Release 49.

Workaround/Solution

Download REM 10.6(3) SU1.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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