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|Affected OS Type
|Affected Software Product
|Affected Release Number
Identity Services Engine System Software
2.2.0, 2.3.0, 2.4.0, 2.6.0
|Admin warned of license non-compliance even after adding new licenses
When Smart Licensing is used, Cisco Identity Services Engine (ISE) continues to display a license warning message for up to 60 days after resolution of a license shortage.
With Smart Licensing, ISE requests licenses with a Smart Licensing account from a pool of licenses. ISE is not aware of the size of the pool. In order for the ISE administrator to have sufficient time to add licenses before enforcement takes place, ISE warns the administrator of non-compliance 60 days prior to enforcement. Enforcement removes features from the GUI. After licenses are added to the pool, it can take up to 60 days for the non-compliance information to be purged from the system as compliance is tracked daily.
The warning has no functional impact to the ISE system. It is solely a message to notify the administrator who logs into the GUI that ISE has exceeded license usage at least once in the last 60 days.
To receive a clarified version of the warning message, please upgrade the ISE system software to one of these versions:
- ISE Release 2.2 - Patch 13 or later
- ISE Release 2.3 - Patch 6 or later
- ISE Release 2.4 - Patch 6 or later
- ISE Release 2.6 or later
The goal of the clarified warning message is to give the administrator enough time to purchase additional licenses before features are removed from the GUI.
In order to verify that ISE is compliant, the license status can be viewed from Administration > System > Licensing > Usage Over Time. Additionally, when you log into the GUI, the license alert will begin to incrementally count up in days from one day to the next. An example of the updated warning message is shown here:
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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