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Updated the Workaround/Solution Section
|Affected OS Type
|Affected Software Product
|Affected Release Number
Cisco BroadWorks Release 23.
|[BW Eng] Webex Calling MPP PRT Collection - dm part
When Cisco BroadWorks patch AP.xsp.23.0.1075.ap377412 is installed, customers might experience an error message that indicates an incorrect dependency is required.
When ap377412 is installed on an Xtended Services Platform (XSP) server, customers might experience an erroneous error message which states that patch AP.as.23.0.1123.ap377412 is required. The patch version that is actually needed is AP.as.23.0.1075.ap377412. Patch ap377412 has been reissued in order to correct the erroneous inter-server dependency message.
During the install process, the customer might encounter this message when the patch is applied:
Software Manager reports a missing inter-server dependency when trying to apply the patch.
In order to avoid the inter-server dependency message, customers should apply AP.as.23.0.1075.ap377412 on the Application Server before AP.xsp.23.0.1075.ap377412 is applied on the XSP server.
This Cisco BroadWorks patch must be applied in order to correct the issues:
BroadWorks patches can be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.
The version of BroadWorks that is currently deployed as well as the patches currently activated can be checked by executing the
get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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