Field Notice: FN72221 - Firepower Management Center 4600 - Some Appliances Might Contain Incorrect CPUs and Fail to Meet Data Sheet Specifications - Hardware Upgrade Required

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Defect Information

Problem Description

Some Firepower Management Center (FMC) 4600 appliances might contain the incorrect CPUs and cause affected units to not meet data sheet specifications.

Background

The FMC 4600 security management appliance is designed to meet data sheet specifications using two 12-core CPUs. Some FMC 4600 units were shipped with two 8-core CPUs and will fail to meet some data sheet performance specifications. Affected units were shipped by manufacturing in the March to July 2021 timeframe.

Problem Symptom

Affected FMC 4600 security management appliances will not meet upper-end performance limits specified in the data sheet.

Workaround/Solution

Cisco recommends replacement of affected FMC 4600 security management appliances.

In order to replace affected units, complete and submit the form in the Upgrade Program section.

How to Identify Affected Products

Use the instructions in the Serial Number Validation section in order to validate your FMC 4600 unit(s).

Affected units can also be identified with this CLI command in Expert Mode with root access permission. The FMC 4600 contains the incorrect CPUs if the version is "Intel(R) Xeon(R) Silver 4215" and the core count is "8".

root@firepwer:~# dmidecode -t processor | egrep "Core|Version"
    Version: Intel(R) Xeon(R) Silver 4215 CPU @ 2.20GHz
    Core Count: 8
    Version: Intel(R) Xeon(R) Silver 4215 CPU @ 2.20GHz
    Core Count: 8

Serial Number Validation

Cisco provides a tool to verify whether a device is impacted by this issue. In order to check the device, enter the device's serial number in the Serial Number Validation Tool.

Note: For security reasons, you must click on the Serial Number Validation Tool link provided in this section to check the serial number for the device. Use of the Serial Number Validation Tool URL external to this field notice will fail.

Upgrade Program Information

Click on the following link to open Support Case Manager in a new tab:
https://mycase.cloudapps.cisco.com/fieldnotice?fn=FN72221

1. Serial Numbers (SNs) must be provided and be affected.
   • SN Entitlement Check will be performed.
   • Order entry supports up to 50 SNs per request. If you have more than 50, you will need to submit more than 1 request.
2. One ship to address per request.
3. Service Request number (SR#) is not required, but if you have an Existing SR# please enter it for better tracking purposes.

Revision History

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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