Field Notice: FN - 72382 - C111x Hardware Shipments After October 1, 2023 Require a Minimum Cisco IOS Software Version - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	24-May-22	Initial Release

Products Affected

Affected Product ID	Comments
C1111-4P
C1111-4P-DNA
C1111-4P-SPM
C1111-4PLTEEA
C1111-4PLTEEA-DNA
C1111-4PLTELA
C1111-4PWA
C1111-4PWB
C1111-4PWE
C1111-4PLTELA-DNA
C1111-4PLTELA-SPM
C1111-4PWF
C1111-4PWH
C1111-4PWN
C1111-4PWQ
C1111-4PWR
C1111-4PWZ
C1111-8P
C1111-8P-DNA
C1111-8PLTEEA
C1111-8PLTEEA-DNA
C1111-8PLTEEAS
C1111-8PLTEEAWA
C1111-8PLTEEAWB
C1111-8PLTEEAWE
C1111-8PLTEEAWR
C1111-8PLTELA
C1111-8PLTELA-DNA
C1111-8PLTELAWA
C1111-8PLTELAWD
C1111-8PLTELAWE
C1111-8PLTELAWF
C1111-8PLTELAWH
C1111-8PLTELAWN
C1111-8PLTELAWQ
C1111-8PLTELAWS
C1111-8PLTELAWZ
C1111-8PS
C1111-8PWA
C1111-8PWB
C1111-8PWE
C1111-8PWF
C1111-8PWH
C1111-8PWN
C1111-8PWQ
C1111-8PWR
C1111-8PWS
C1111-8PWZ
C1111X-8P
C1112-8P
C1112-8PLTEEA
C1112-8PLTEEAWE
C1112-8PWE
C1113-8P
C1113-8PLTEEA
C1113-8PLTEEAWA
C1113-8PLTEEAWB
C1113-8PLTEEAWE
C1113-8PLTELA
C1113-8PLTELAWZ
C1113-8PM
C1113-8PMLTEEA
C1113-8PMWE
C1113-8PWA
C1113-8PWB
C1113-8PWE
C1113-8PWZ
C1116-4P
C1116-4PLTEEA
C1116-4PLTEEAWE
C1116-4PWE
C1117-4P
C1117-4PLTEEA
C1117-4PLTEEAWA
C1117-4PLTEEAWE
C1117-4PLTELA
C1117-4PLTELAWZ
C1117-4PM
C1117-4PMLTEEA
C1117-4PMLTEEAWE
C1117-4PMWE
C1117-4PS
C1117-4PWA
C1117-4PWE
C1117-4PWZ
C1118-8P

Defect Information

Defect ID	Headline
CSCwb30321	C111x Hardware Version Requires Minimum IOS Software Version

Problem Description

A new version of the C111x hardware will be released in the future. The new hardware version, V02,  which includes Return Material Authorization (RMA) replacement hardware, will require a minimum Cisco IOS^® software release for operation.

Background

A critical semiconductor chip used in these platforms was versioned by the manufacturer. Cisco IOS software changes are required for compatibility with this new chip version.

The minimum Cisco IOS releases for hardware V02 or V03, shipped after October 1, 2023, are:

• Cisco IOS Release 17.7, Release 17.7.1 (released to Cisco.com on December 13, 2021) or later
• Cisco IOS Release 17.6, Release 17.6.3 (released to Cisco.com on March 31, 2022) or later
• Cisco IOS Release 17.3, Release 17.3.6 or later
• Cisco IOS Release 16.12, Release 16.12.8 or later

C111x customers should migrate to one of these software releases in order to maintain compatibility with new V02 hardware (shipped after October 1, 2023). Other software releases will not support the new hardware version and will not be bootable on the new hardware version.

Cisco will continue to ship the current revision of hardware until October 1, 2023 in order to accommodate customer qualification of the supported Cisco IOS releases.

Problem Symptom

The new hardware version, V02 or V03, will not boot with an unsupported software version. The Cisco IOS image hangs after "Signature Verification Successful".

An example log is shown here:

rommon 2 > b usb0:c1100-universalk9_ias.16.08.01prd6.SPA.bin
Located c1100-universalk9_ias.16.08.01prd6.SPA.bin
##############################################################################
…
###############################

Package header rev 3 structure detected
IsoSize = 386246656
Performing Integrity Check ...
Performing Signature Verification ...
RSA Signed RELEASE Image Signature Verification Successful
Image validated
}W?

!!!  Boot hangs here, router does not continue boot, console is unresponsive  !!!

Workaround/Solution

Use the supported software version for hardware shipped after October 1, 2023. C111x customers should migrate to one of these software releases in order to maintain compatibility with new hardware shipped after October 1, 2023. Other software releases will not support the new hardware version and will not be bootable on the new hardware version.

Use the following minimum supported software versions for affected new version (V02 or V03) hardware shipped after October 1, 2023.

•        Cisco IOS Release 17.7, Release 17.7.1 (released to Cisco.com on December 13, 2021) or later

•        Cisco IOS Release 17.6, Release 17.6.3 (released to Cisco.com on March 31, 2022) or later

•        Cisco IOS Release 17.3, Release 17.3.6 or later

•        Cisco IOS Release 16.12, Release 16.12.8 or later

 

How To Identify Affected Products

The ‘show inventory’ command can be used to identify the hardware version of a C111x router.  The ‘VID’ field in the ‘show inventory’ output indicates the hardware version.  The original hardware version is V01.  The new hardware version, which requires the latest IOS software, is V02 or V03, see below chart.

 

Example:

 

Router#show inventory

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

INFO: Please use "show license UDI" to get serial number for licensing.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

NAME: "Chassis", DESCR: "Cisco C1111-8PLTEEA Chassis"

PID: C1111-8PLTEEA     , VID: V01  , SN: FGL214390SE

 

-------------------------

 

PID Item Number	Old Version VID	New Version VID
C1111-4P	V01	V02
C1111-4P-DNA	V01	V02
C1111-4PWA	V01	V02
C1111-4PWB	V01	V02
C1111-4PWD	V01	V02
C1111-4PWE	V01	V02
C1111-4PWF	V01	V02
C1111-4PWH	V01	V02
C1111-4PWN	V01	V02
C1111-4PWQ	V01	V02
C1111-4PWR	V01	V02
C1111-4PWZ	V01	V02
C1116-4P	V01	V02
C1116-4PWE	V01	V02
C1117-4P	V01	V02
C1117-4PM	V01	V02
C1117-4PMWE	V01	V02
C1117-4PS	V01	V02
C1117-4PWA	V01	V02
C1117-4PWE	V01	V02
C1117-4PWZ	V01	V02
C1118-8P	V01	V02
C1111-8P	V01	V02
C1111-8P-DNA	V01	V02
C1111-8PS	V01	V02
C1111-8PWA	V01	V02
C1111-8PWB	V01	V02
C1111-8PWE	V01	V02
C1111-8PWF	V01	V02
C1111-8PWH	V01	V02
C1111-8PWN	V01	V02
C1111-8PWQ	V01	V02
C1111-8PWR	V01	V02
C1111-8PWS	V01	V02
C1111-8PWZ	V01	V02
C1111X-8P	V01	V02
C1112-8P	V01	V02
C1112-8PWE	V01	V02
C1113-8P	V01	V02
C1113-8PM	V01	V02
C1113-8PMWE	V01	V02
C1113-8PWA	V01	V02
C1113-8PWB	V01	V02
C1113-8PWE	V01	V02
C1113-8PWZ	V01	V02
C1111-4PLTEEA	V02	V03
C1111-4PLTEEA-DNA	V02	V03
C1111-4PLTELA	V02	V03
C1111-4PLTELA-DNA	V02	V03
C1116-4PLTEEA	V02	V03
C1116-4PLTEEAWE	V02	V03
C1117-4PLTEEA	V02	V03
C1117-4PLTEEAWA	V02	V03
C1117-4PLTEEAWE	V02	V03
C1117-4PLTELA	V02	V03
C1117-4PLTELAWZ	V02	V03
C1117-4PMLTEEA	V02	V03
C1117-4PMLTEEAWE	V02	V03
C1111-8PLTEEA	V02	V03
C1111-8PLTEEA-DNA	V02	V03
C1111-8PLTEEAS	V02	V03
C1111-8PLTEEAWA	V02	V03
C1111-8PLTEEAWB	V02	V03
C1111-8PLTEEAWE	V02	V03
C1111-8PLTEEAWR	V02	V03
C1111-8PLTELA	V02	V03
C1111-8PLTELA-DNA	V02	V03
C1111-8PLTELAWA	V02	V03
C1111-8PLTELAWD	V02	V03
C1111-8PLTELAWE	V02	V03
C1111-8PLTELAWF	V02	V03
C1111-8PLTELAWH	V02	V03
C1111-8PLTELAWN	V02	V03
C1111-8PLTELAWQ	V02	V03
C1111-8PLTELAWS	V02	V03
C1111-8PLTELAWZ	V02	V03
C1112-8PLTEEA	V02	V03
C1112-8PLTEEAWE	V02	V03
C1113-8PLTEEA	V02	V03
C1113-8PLTEEAWA	V02	V03
C1113-8PLTEEAWB	V02	V03
C1113-8PLTEEAWE	V02	V03
C1113-8PLTELA	V02	V03
C1113-8PLTELAWZ	V02	V03
C1113-8PMLTEEA	V02	V03

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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