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|Affected OS Type
||Affected Software Product
||Affected Release Number
Cisco BroadWorks Release Independent
||Media Server may crash/restart during download of prompts over HTTP|
Media Server might crash/restart during HTTP downloads for native Interactive Voice Response (IVR) applications.
Media Server might crash/restart during HTTP downloads for native IVR applications. HTTP downloads for VoiceXML (VXML)/Call Control XML (CCXML) applications are not affected by this issue.
There is a possibility that Media Server might crash or restart while downloading prompts over HTTP for native IVR applications. If this occurs more than five times, manual intervention is required to restart Media Server. In order to restart Media Server, log in to Media Server as the
bwadmin user and invoke
startbw from the shell.
An example of such an interaction is shown here:
BroadWorks control script version 2022.10
Broadcast message from root@mediaserver (Tue Oct 25 13:48:11 2022):
===== BROADWORKS CONTROL --- START INITIATED ON MEDIASERVER =====
LogServer is already running!
The signature for this issue consists of a crash/restart of Media Server and a log that indicates transmission of a SIP 501 response to an INFO request. An example of such a log entry follows:
2022.06.25 13:53:08:751 EDT | Info | Sip | 1771 | XsiCTIActionsSpeedDial100 | IVR | localHost5:4 | a145ab9e-ec0c-434d-b052-5b96f0114a49
udp 352 SIP Bytes IN from xxx.xxx.xxx.xxx:yyyy
SIP/2.0 501 Not Implemented
Via: SIP/2.0/UDP xxx.xxx.xxx.xxx:yyyy;branch=z9hG4bK-xxx.xxx.xxx.xxxV5060-0-234840274-1460704970-1656179573152-
CSeq: 234840274 INFO
In order to resolve this issue, we recommend that users download and install MS_Rel_2022.06_1.255 or later.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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