Field Notice: FN - 72517 - Cisco Room Navigator Foot Stand Replacement - Hardware Upgrade Available

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.1	03-Mar-23	Corrected the Replacement Program Number
1.0	17-Feb-23	Initial Release

Products Affected

Affected Product ID	Comments
CS-T10-TS-G-	New redesigned Foot Stand is CS-T10-TS-FT2-G=
CS-T10-TS-G+	New redesigned Foot Stand is CS-T10-TS-FT2-G=
CS-T10-TS-G-K9=	New redesigned Foot Stand is CS-T10-TS-FT2-G=
CS-T10-TS-K9=	New redesigned Foot Stand is CS-T10-TS-FT2=
CS-T10-TS-MM-K9=	New redesigned Foot Stand is CS-T10-TS-FT2=
CS-T10-TS-K9++=	New redesigned Foot Stand is CS-T10-TS-FT2=
CS-T10-TS+	New redesigned Foot Stand is CS-T10-TS-FT2=
CS-T10-TS-G-K9	New redesigned Foot Stand is CS-T10-TS-FT2-G=
CS-T10-TS-K9	New redesigned Foot Stand is CS-T10-TS-FT2=
CS-T10-TS	New redesigned Foot Stand is CS-T10-TS-FT2=
CS-T10-TS-G	New redesigned Foot Stand is CS-T10-TS-FT2-G=

Defect Information

Defect ID	Headline
CSCwb85940	Identifying broken Cisco Navigator RJ45 port

Problem Description

The Ethernet port on the Cisco Room Navigator might fail to operate.

Background

The Ethernet port might fail when the Cisco Room Navigator is pulled across the table by the Ethernet cable frequently over a period of several months.

In order to improve the Ethernet cable relief, Cisco has released a new foot stand. Customers are encouraged to replace their old foot stand with this new improved cable relief version.

Problem Symptom

The Cisco Room Navigator will either:

1. Not boot up as it will be missing Power over Ethernet (PoE).
2. Not be able to pair as the Ethernet communication lines will be broken.

Example of a broken Ethernet port:

Examples of error messages on the Cisco Webex Room Navigator screen:

Workaround/Solution

In order to improve the Ethernet cable relief, Cisco has released a new foot stand. Customers are encouraged to replace their original foot stand with this new improved cable relief version.

The original Foot Stand (to the left) and the new redesigned Foot Stand (to the right) are shown in this picture. The hole for the Ethernet cable has been moved slightly towards the middle of the stand. If you have the new redesigned Foot Stand version, no further action is required. If you have the original version, the one to the left, where the hole is all the way to the edge of the stand, then Cisco encourages you to replace it with the new redesigned Foot Stand version.

In the event the Cisco Room Navigator fails to operate due to the issues outlined in the Problem Symptom section, the recommendation is to replace the device. See Field Notice FN72497 for details.

Upgrade Program

A Form must be filled out for each separate Ship to Address.

The Upgrade Order Reference Number should be unique for each time the Form is filled out.

Please enter a valid AFFECTED Serial Number in the Form, if there is not enough space, enter additional serial numbers in the NOTES section.
Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# within 2 -5 days. Some UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.

NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil, Colombia, Mexico, Venezuela, India, All countries in Asia (i.e. Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high). If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:umpire-escalations@cisco.com

Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
*Country/Region	Select a Country AFGHANISTAN ALBANIA ALGERIA AMERICAN SAMOA ANDORRA ANGOLA ANGUILLA ANTARCTICA ANTIGUA ARGENTINA ARMENIA ARUBA AUSTRALIA AUSTRIA AZERVBAIJAN BAHAMAS BAHRAIN BANGLADESH BARBADOS BELARUS BELGIUM BELIZE BENIN BERMUDA BHUTAN BOLIVIA BOSNIA BOTSWANA BOUVET ISLAND BRAZIL BRITISH INDIES BRUNEI DARUSSALAM BULGARIA BURKINA FASO BURUNDI CAMBODIA CAMEROON CANADA CAPE VERDE CAYMAN ISLANDS CENTRAL AFRICA CHAD CHILE CHINA CHRISTMAS ISLAND COCOS COLOMBIA COMOROS CONGO CONGO, THE DEMOCRATIC REPUBLIC OF THE COOK ISLANDS COSTA RICA COTE D IVOIRE CROATIA CUBA CYPRUS CZECH REPUBLIC DENMARK DIJIBOUTI DOMINICA DOMINICAN REPUBLIC ECUADOR EGYPT EL SALVADOR EQUATORIAL ERITREA ESTONIA ESWATINI ETHIOPIA FALKLAND ISLANDS FAROE ISLANDS FIJI FINLAND FRANCE FRENCH GUIANA FRENCH POLYNESIA FRENCH SOUTHERN TERR GABON GAMBIA GEORGIA GERMANY GHANA GIBRALTAR GREECE GREENLAND GRENADA GUADELOUPE GUAM GUATEMALA GUINEA GUINEA-BISSAU GUYANA HAITI HEARD ISLAND HONDURAS HONG KONG HUNGARY ICELAND INDIA INDONESIA IRAN, ISLAMIC REPUBLIC OF IRAQ IRELAND ISRAEL ITALY JAMAICA JAPAN JORDAN KAZAKHSTAN KENYA KIRIBATI KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF KOREA, REPUBLIC OF KUWAIT KYRGYZSTAN LAO PEOPLE LATVIA LEBANON LESOTHO LIBERIA LIBYAN ARAB LIECHTENSTEIN LITHUANIA LUXEMBOURG MACAO MADAGASCAR MALAWI MALAYSIA MALDIVES MALI MALTA MARSHALL ISLAND MARTINQUE MAURITANIA MAURITIUS MAYOTTE MEXICO MICRONESIA, FEDERATED STATES OF MOLDOVA MONACO MONGOLIA MONTSERRAT MOROCCO MOZAMBIQUE MYANMAR NAMBIA NAURU NEPAL NETHERLANDS NETHERLANDS ANTILLES NEW CALEDONIA NEW ZEALAND NICARAGUA NIGER NIGERIA NIUE NORFOLK ISLAND NORTHERN COMMONWEALTH NORTH MACEDONIA NORWAY OMAN PAKISTAN PALAU PALESTINE, STATE OF PANAMA PAPUA NEW GUINEA PARAGUAY PERU PHILIPPINES PITCAIRN POLAND PORTUGAL PUERTO RICO QATAR REUNION ROMANIA RUSSIAN FEDERATION RWANDA SAINT HELENA SAINT KITTS SAINT LUCIA SAINT PIERRE SAINT VINCENT SAMOA SAN MARINO SAO TOME SAUDI ARABIA SENEGAL SERBIA AND MONTENEGRO SEYCHELLES SIERRA LEONE SINGAPORE SLOVAKIA SLOVENIA SOLOMON ISLAND SOMALIA SOUTH AFRICA SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS SPAIN SRI LANKA SUDAN SURINAME SVALBARD AND JAN MAYEN SWEDEN SWITZERLAND SYRIAN ARAB TAIWAN TAJIKISTAN TANZANIA THAILAND TIMOR-LESTE TOGO TOKELAU TONGA TRINIDAD AND TOBAGO TUNISIA TURKEY TURKMENISTAN TURKS AND CAICOS TUVALU UGANDA UKRAINE UNITED ARAB EMIRATES UNITED KINGDOM UNITED STATES UNITED STATES MINOR OUTLYING ISLANDS URUGUAY UZBEKISTAN VANUATU VATICAN CITY VENEZUELA VIET NAM VIRGIN ISLANDS, BRITISH VIRGIN ISLANDS, U.S. WALLIS AND FUTUNA WESTERN SAHARA YEMEN ZAMBIA ZIMBABWE
Product	Affected Product *Quantity *Serial# 2 Replacement PID CS-T10-TS-G- CS-T10-TS-FT2-G= CS-T10-TS-G+ CS-T10-TS-FT2-G= CS-T10-TS-G-K9= CS-T10-TS-FT2-G= CS-T10-TS-K9= CS-T10-TS-FT2= CS-T10-TS-MM-K9= CS-T10-TS-FT2= CS-T10-TS-K9++= CS-T10-TS-FT2= CS-T10-TS+ CS-T10-TS-FT2= CS-T10-TS-G-K9 CS-T10-TS-FT2-G= CS-T10-TS-K9 CS-T10-TS-FT2= CS-T10-TS CS-T10-TS-FT2= CS-T10-TS-G CS-T10-TS-FT2-G=
Customer Contact Information
*First Name
*Last Name
*Phone 1	Ext.
Fax 1	Ext.
*E-Mail
Upgrade Order Reference Number	Please provide a number that you can use when inquiring about order status
Notes

¹ For phone and fax, include 011 and the country code outside North America.

² The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.

³ For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields.. 

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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