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Revision | Publish Date | Comments |
---|---|---|
1.0 |
28-Feb-23 |
Initial Release |
Affected OS Type | Affected Software Product | Affected Release | Affected Release Number | Comments |
---|---|---|---|---|
NON-IOS |
Base Software |
RI |
RI.2022.11, RI.2022.12 |
Cisco BroadWorks Release Independent |
Defect ID | Headline |
---|---|
CSCwd85584 | 2022.11 Release Independent Server tracking ticket |
Device onboarding with the use of activation codes does not function after an upgrade.
When you upgrade from a previous Application Delivery Platform (ADP) release to ADP_Rel_2022.11_1.273 or ADP_Rel_2022.12_1.371, and then upgrade the Device Management System (DMS) application from a previous release to dms_2022.11_1.273 or dms_2022.11_1.371, the DMS application might change the list of trusts sent to the Cisco Global Discovery Service (GDS). This prevents device onboarding with the use of activation codes.
During onboarding of a device, the phone will give an error. This is caused by the new release of the ADP, which inadvertently sends the default Java system trusts to the GDS when starting the previous version of the DMS application. This is due to a non-backwards compatible change introduced in ADP_Rel_2022.11_1.273 and ADP_Rel_2022.12_1.371.
These conditions are required to have this problem:
ADP_CLI/Applications/BroadworksDms/DeviceActivation/DeviceTrusts
.Workaround
Configure a dummy device trust under ADP_CLI/Applications/BroadworksDms/DeviceActivation/DeviceTrusts
.
Solution
Releases ADP_Rel_2022.11_1.273, ADP_Rel_2022.12_1.371, dms_2022.11_1.273, and dms_2022.12_1.371 have been recalled. New versions of the releases are published in Cisco Software Central.
In order to resolve this issue, customers should download and run the latest ADP and DMS applications:
ADP
DMS
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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