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Revision | Publish Date | Comments |
---|---|---|
3.0 |
22-Jun-23 |
Updated the Problem Description and Workaround/Solution Sections |
2.0 |
19-Apr-23 |
Updated the Workaround/Solution Section |
1.0 |
13-Mar-23 |
Initial Release |
Affected OS Type | Affected Software Product | Affected Release | Affected Release Number | Comments |
---|---|---|---|---|
NON-IOS |
Base Software |
RI |
RI.2022.04, RI.2022.05, RI.2022.06, RI.2022.07, RI.2022.08, RI.2022.09, RI.2022.10, RI.2022.11, RI.2022.12, RI.2023.01, RI.2023.02 |
Cisco BroadWorks Release Independent |
Defect ID | Headline |
---|---|
CSCwe51953 | Fail to upgrade the empty bwCATrustore password during the Rel_25.0/v1.901/ upgrade |
An upgrade to the BroadWorks server to any version between Rel_2022.04 to Rel_2023.02 inclusively might fail.
An upgrade to a BroadWorks server to any version between Rel_2022.04 to Rel_2023.02 inclusively might fail if the server has an empty bwCATruststore
under /var/broadworks/ssl/truststore
.
A customer who upgraded a Release 22.0 Xtended Services Platform (XSP) to a 2022.10_1.313 ADP encountered this issue. The upgrade stopped after the /usr/local/broadworks/ADP_Rel_2022.10_1.313/sbin/setup/upgrade/Rel_25.0/v1.901/
patch was applied because the bwCATrustore
was empty:
-rw-r-----. 1 bworks bwadmin 0 Jun 26 2020 bwCATruststore
The auto-revert also caused another isssue. The bwTruststore
, under /var/broadworks/ssl/truststore
, was not accessible afterwards.
Workaround
Before you perform an upgrade to a BroadWorks version between 2022.04 to 2023.02 (inclusively), you must validate that there is not an empty bwCATruststore
(size equal to 0) under /var/broadworks/ssl/truststore
. If there is an empty bwCATruststore
, you must remove it first with this command.
rm -f /var/broadworks/ssl/truststore/bwCATruststore
It is recommended to perform a backup of /var/broadworks/ssl/truststore/bwTruststore
and /var/broadworks/ssl/keystore/bwKeystore
before you attempt the upgrade.
Solution
When you upgrade any BroadWorks server to a Release Independent version, you should avoid versions between 2022.04 to 2023.02 (inclusively) and should select 2023.03 at the minimum:
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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