How to Obtain the Prime Infrastructure License for Reinstallation

Introduction

The article describes the process of obtaining the Prime Infrastructure license for reinstallation after hardware replacement. Prime Infrastructure version above 2.2 is not locked to any device information so you can reinstall the license to any device without rehosting.

Prerequisites

• Active Cisco.com account
• Licenses in the Fulfilled status (To issue a license by product activation key (PAK) fulfillment, refer to How to Issue a License by Using PAK Fulfillment.)

Obtaining the Prime Infrastructure License for Reinstallation

Step 1: 

Go to Cisco Software Central and log in with your Cisco.com account.

Step 2:

In the Traditional Licenses section, click Access LRP.

Step 3:

On theLicensestab, selectShow Filter.

Step result: The system displays the filter.

Step 4:

In theLicensesearch bar, enter the license number that you want to reinstall. PressEnter.

Step result: The system displays your search results.

Step 5:

Click the check box next to the license that you want to reinstall, click the blue circled chevron icon, and then from the drop-down list, selectDownload license.

Step result: The system automatically downloads the license to your computer.

Troubleshooting

If you experience an issue during the process of obtaining the Prime Infrastructure license for reinstallation, open a case inSupport Case Manager (SCM).

Next Steps

After you receive a license key file, reinstall the license on the new appliance. Refer to the product configuration guide for license installation and guidance. If you experience an issue with your installation, contact Cisco Technical Assistance Center (TAC).