Introduction
This document describes how to identify inventory discrepancies of optics in NCS1004 and offers a solution to address the issue.
Problem
Several ports do not appear in the show inventory
command output. This issue affects both Cisco and non-Cisco optics and has been observed on various line cards and devices.
Isolation of the Issue
If you use the command show inventory location 0/*
, you do not see the information for this optics.
But, if you use the command show controllers optics location R/S/I/P
- you see information for optics like PID, Serial number, Name, and more as shown in the image.
Update for the location 0/0/0/3 is not seen.
Details of the optics are displayed.
Solution
Workaround is to perform issue a warm reload from the admin with the command hw-module location 0/0 reload warm
. Software Defect: Cisco bug ID CSCvw73152NCS1004 QSFP28 are not detected in inventory.
Found version: 7.1.1 and 7.2.1
Resolved: 731