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Updated:November 12, 2020
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Here is a quick, easy-to-follow guide that demonstrates how to switch between customer groups for ticketing user management.
Navigate to the Ticketing Dashboard.
Select the group you would like to manage from the Customer Company/Group dropdown near the top right corner of the page.
Hover over the green ticketing button above the Customer Company/Group dropdown and a Ticketing button will appear.
Click that Ticketing button text and more buttons will appear.
Click Administer Users and you'll then be taken to the group admin page for that group.
In order to switch to a different group from there you will need to repeat the above procedure.