PDF(202.6 KB) View with Adobe Reader on a variety of devices
ePub(240.8 KB) View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
Mobi (Kindle)(204.1 KB) View on Kindle device or Kindle app on multiple devices
Updated:October 20, 2016
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document describes two ways to obtain a phone's configuration file. It is not uncommon to require the phone's configuration file for review; however, many people are not familiar with how to get a phone's configuration file.
Cisco recommends that you have knowledge of these topics:
Cisco Unified Communications Manager (CUCM)
Trivial File Transfer Protocol (TFTP)
The information in this document is based on these software and hardware versions:
CUCM 8.x and higher
Cisco IP Phone model 7975 using phone load SCCP75.9-4-2-1S
Tip: There will be a lot of traffic if the pcap is not gathered directly from the phone. This problem is bypassed by filtering the pcap using the MAC address of the phone or the ip address of the phone
eth.addr==12:34:45:78:91:00 for a phone with MAC SEP123456789100 ip.addr==18.104.22.168 for a phone with IP address 22.214.171.124