PDF(33.7 KB) View with Adobe Reader on a variety of devices
ePub(102.9 KB) View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
Mobi (Kindle)(115.5 KB) View on Kindle device or Kindle app on multiple devices
Updated:January 25, 2023
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document describes the Single Sign On (SSO) for Operating System (OS) Admin and Disaster Recovery System (DRS) feature which is introduced in Cisco Unified Communications Manager (CUCM) Version 12.0 and later.
CUCM versions earlier than 12.0 support SSO for CM Administration, Serviceability, and Reporting pages only. This feature helps the administrator to navigate quickly through different components and have a better user experience. There is an option to use the Recovery URL as well in case SSO breaks for OS Admin and DRS.
Cisco recommends that you have knowledge of CUCM Version 12.0 and later.
The information in this document is based on Cisco Call Manager (CCM) Version 188.8.131.5200-7.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
In order to enable SSO for OS Admin and DRS, SSO must already be enabled for CM Administration login. In addition to this, it also requires platform level user which can be either a new user or existing user.
Use Existing OS Admin User
The platform user created at the time of installation can be configured for the SSO login of OS Admin and DRS components. The only requirement in this case is that this platform user must also be added in the Active Directory (AD) against which Identity Provider (IdP) is authenticated.
Use New User
Complete these steps in order to enable a new user for SSO OS Admin and DRS login:
Step 1. Create a new user with privilege level 1/0 from the CLI access of Publisher.
In order to create a new user, platform 4 level access is required which is possessed by the platform user created at the time of installation.
Level 0 privilege only gives read Access to the User whereas Level 1 gives both read and write permissions.
admin:set account name ssoadmin
Privilege Levels are:
Ordinary - Level 0
Advanced - Level 1
Please enter the privilege level :1
Allow this User to login to SAML SSO-enabled system through Recovery URL ? (Yes / No) :yes
To authenticate a platform login for SSO, a Unique Identifier (UID) must be provided that identifies this user to LDAP (such as sAMAccountName or UPN).
Please enter the appropriate LDAP Unique Identifier (UID) for this user:[ssoadmin]
Storing the default SSO UID value as username
Please enter the password :********
re-enter to confirm :********
Account successfully created
The Unique Identifier (UID) used here can be given any value which IdP provides in its assertion response or leaves it blank. If it is left blank, then CUCM uses userid as UID.
Step 2. Add a user with the same userid as earlier in the AD server through which IdP is authenticated, as shown in the image.
Step 3. Sync of the Lightweight Directory Access Protocol (LDAP) server is also required so that newly created user gets populated in CUCM as shown in the image.
Step 4. Password Reset (through CLI again) is required for the user created after its addition to the AD.
login as: ssoadmin
WARNING: Your password has expired.
You must change your password now and login again!
Changing password for user ssoadmin.
Changing password for ssoadmin.
(current) UNIX password:
Use this section to confirm that your configuration works properly.
Once the SSO is successfully enabled for OS Admin and DRS, the login must work with the credentials of the AD for the user created earlier and as shown in the image.
There is currently no specific troubleshooting information available for this configuration.