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Updated:September 14, 2018
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document contains useful information about the details and logs, which you have to share with TAC for Cisco Unified Communication Manager (CUCM) database replication issues. Proactive, collection and uploads of the logs allow Cisco Technical Support team to begin the investigation of your service request more quickly and efficiently.
What kind of logs and details to be collected and shared with TAC Service Request for database replication issues.
Information to Collect
What is the recent change happened in the network?
CLI output from CUCM publisher : utils dbreplication runtimestate
These details are required to isolate the issue.
CLI output from CUCM publisher and From the Subsequent Node where the replication does not work:
show network cluster
utils diagnose test
utils service list
utils network connectivity
show open ports all
show open ports regexp 8500
Download the Database status report from Cisco unified reporting, through this navigation.
Cisco Unified Reporting > System Reports > Unified CM Database Status > Generate Report and Download.