Cisco Unified Communications Manager (CallManager)

Data Sheets and Product Information

At-a-Glance

• Cisco Unified Communications on Cisco HyperFlex At-a-Glance 01-Feb-2021

Data Sheets

• • Cisco Unified Communications Manager Version 14 Data Sheet 07-Apr-2021
  • Cisco Unified Communications Manager Version 12.5 Data Sheet 19-Dec-2020
  • Cisco Unified Communications Manager 12.0 Data Sheet 05-Mar-2018
  • Cisco Unified Communications Manager 11.5 Data Sheet 08-Aug-2016
  • Cisco Unified Communications Manager 11.0 Data Sheet 22-Jul-2015
  • Cisco Unified Communications Manager 10.5 Data Sheet 11-Jan-2019
  • Cisco Unified Communications Manager 10.0 Data Sheet 30-Mar-2015

End-of-Life and End-of-Sale Notices

• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions 02-Mar-2023
• End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions 02-Mar-2023
• End-of-Sale and End-of-Life Announcement for the Cisco Select On-Premises Calling SKUs 01-Mar-2023
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Select On-Premises Calling SKUs 01-Mar-2023
• End-of-Sale and End-of-Life Announcement for the Cisco Perpetual Licensing for Session Management Edition (SME) 20-May-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Perpetual Licensing for Session Management Edition (SME) 20-May-2021
• End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription 15-Dec-2020
• End-of-Sale and End-of-Life Announcement for the Subscription Licensing for Unified Communication Suite v11.x Add-on Licenses 15-Dec-2020
• End-of-Sale and End-of-Life Announcement for the Cisco CUCM Admin Security Token, 7.1 or Newer 14-Dec-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Subscription Licensing for Unified Communication Suite v11.x Add-on Licenses 30-Nov-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription 30-Nov-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition 10.X 11-May-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Select Cisco Unified Communications feature Licenses 04-May-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Select Cisco Unified Communications feature Licenses 04-May-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition Software 12.0 17-Feb-2020

Q&A

• Questions and Answers on Compliance with Kari’s Law and RAY BAUM’S Act 13-Apr-2022
• Cisco Unified Communications Manager Licensing Pricing Model 30-Apr-2007

Security Notices

Bulletins

• Cisco Unity Connection Service Bulletin for Unified Messaging with Microsoft Office 365 17-Jun-2022
• Cisco Unified Communications Manager IM and Presence Service Bulletin for Calendar Integration with Office 365 Product Bulletin 20-Feb-2020

Field Notices

• Applicable to Multiple Releases

  • Field Notice: FN - 72318 - Cisco Unified Communications Manager / Session Management Edition: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing and Smart Call Home Functionality - Workaround Provided 12-Aug-2022
  • Field Notice: FN - 72120 - CUCM, SME, and IM&P: QuoVadis Root CA 2 Decommission Might Affect Incoming Calls to Cisco Jabber/WebEx (Android and iOS) - Workaround Provided 25-Feb-2022
  • Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recommended 03-Mar-2021
  • Field Notice: FN - 70613 - Cisco Unified Communications Manager Secure Endpoints Might Fail to Register After a Refresh Upgrade to Version 12.5 - Software Upgrade Recommended 01-Oct-2020
  • Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended 13-Mar-2020
  • Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
  • Field Notice: FN - 70394 - Unified Communications Platforms, Time Zones Not Updated in Database Correctly - Software Upgrade Recommended 15-Mar-2019

• Cisco Unified Communications Manager Version 11.5

  • Field Notice: FN - 70276 - Unified Communications Manager 11.5(X) Exhibits Slow GUI Page Response Times - Software Upgrade Recommended 13-Sep-2018

• Cisco Unified Communications Manager Version 10.5

  • Field Notice: FN - 63854 - BE7000 Medium Density UCS C240 M3S Servers - RAID Array Configured Incorrectly - Configuration Change Recommended 10-May-2018
• Software Advisory: Secure LDAP Mandatory for Active Directory Connections 08-Feb-2020

Security Advisories, Responses and Notices

• Cisco Unified Communications Manager Denial of Service Vulnerability 07-Jun-2023
• Cisco Unified Communications Manager SQL Injection Vulnerability 18-Jan-2023
• Cisco Unified Communications Manager Arbitrary File Deletion Vulnerability 03-Aug-2022
• Cisco Unified Communications Products Arbitrary File Read Vulnerability 06-Jul-2022
• Cisco Unified Communications Products Cross-Site Scripting Vulnerability 06-Jul-2022
• Cisco Unified Communications Products Timing Attack Vulnerability 06-Jul-2022
• Cisco Unified Communications Manager Arbitrary File Read Vulnerability 06-Jul-2022
• Cisco Unified Communications Products Cross-Site Scripting Vulnerability 06-Jul-2022
• Cisco Unified Communications Products Access Control Vulnerability 06-Jul-2022
• Cisco Unified Communications Products Cross-Site Scripting Vulnerability 20-Apr-2022
• Cisco Unified Communications Products Cross-Site Request Forgery Vulnerability 20-Apr-2022
• Cisco Unified Communications Products Denial of Service Vulnerability 20-Apr-2022
• Cisco Unified Communications Products Arbitrary File Read Vulnerability 20-Apr-2022
• Cisco Unified Communications Products Arbitrary File Write Vulnerability 20-Apr-2022
• Vulnerability in Spring Framework Affecting Cisco Products: March 2022 01-Apr-2022

Release and Compatibility

Compatibility Information

• Applicable to Multiple Releases

  • Compatibility Matrix for Cisco Unified Communications Manager and IM & Presence Service, Release 10.x 16-Jan-2020

• Cisco Unified Communications Manager Version 14

  • Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 14x 18-May-2023

• Cisco Unified Communications Manager Version 12.5

  • Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(X) 31-Jan-2023

• Cisco Unified Communications Manager Version 12.0

  • Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.0(1) 12-May-2021
  • Deprecated Phone Models for Cisco Unified Communications Manager, Release 12.0(x) 21-Feb-2020

• Cisco Unified Communications Manager Version 11.5

  • Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Releases 11.5(1)SU5—SU11 07-Apr-2022
  • Deprecated Phone Models for Cisco Unified Communications Manager, Release 11.5(x) 21-Feb-2020
  • Compatibility Matrix for Cisco Unified Communications Manager and IM & Presence Service, Release 11.x 10-Jan-2020

• Cisco Unified Communications Manager Version 14

  • Deprecated Phone Models for Cisco Unified Communications Manager Release 14

• Other Documents

  • Cisco Unified Communications Manager Device Package Compatibility Matrix 21-Jun-2022
  • Cisco Unified Communications Manager Device Package Installation Guide 15-Jul-2019
• Deprecated Phone Models in Cisco Unified Communications Manager, Release 14 05-Oct-2020
• Deprecated Phone Models in Cisco Unified Communications Manager, Release 14 25-Sep-2020
• Vendor MIB Support for Cisco Unified Communications Manager Servers 14-Dec-2013
• Cisco Unified Communications Operating System Supported Server Hardware Compatibility Matrix 08-Jun-2011
• Cisco Unified Communications Manager Hardware Compatibility Matrix 23-May-2011
• Search Cisco Unified Communications Manager Customer Documentation 14-Oct-2009

Release Notes

• Release Notes for Cisco Prime Collaboration Deployment, Release 14SU3 18-May-2023
• Release Notes for Cisco Unified Communications Manager, Release 12.5(1)SU7a and the IM and Presence Service, Release 12.5(1)SU7 30-Jan-2023
• Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU7 19-Jan-2023
• Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU3 25-Aug-2022
• Release Notes for Cisco Unified Communications Manager Release 14SU2 and the IM and Presence Service Release 14SU2a 25-Aug-2022
• Release Notes for Cisco Prime Collaboration Deployment, Release 14SU2 16-Jun-2022
• Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU5 16-Jun-2022
• Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU6 16-Jun-2022
• Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU9—SU11 08-Apr-2022
• Cisco Unified Communications Self Care Portal User Guide, Release 12.5(1) 21-Dec-2021
• Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU1 27-Oct-2021
• Release Notes for Cisco Prime Collaboration Deployment, Release 14SU1 27-Oct-2021
• Release Notes for Cisco Prime Collaboration Deployment, Release 12.6(1) 05-Aug-2021
• Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU5 03-Aug-2021
• Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.0(1) 11-May-2021

Reference

Command References

• Cisco Unified Communications Manager Version 14

  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 14 and SUs 17-May-2023

• Cisco Unified Communications Manager Version 12.5

  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU4 05-Oct-2022
  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1) 20-Jul-2022
  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1) SU1 20-Jul-2022
  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU7 20-Jul-2022
  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU6 20-Jul-2022
  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU5 20-Jul-2022
  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU3 20-Jul-2022
  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU2 20-Jul-2022

• Cisco Unified Communications Manager Version 12.0

  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.0(1) 13-Dec-2021

• Cisco Unified Communications Manager Version 11.5

  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1) 13-Dec-2021
  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1)SU8 13-Dec-2021
  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1)SU3 13-Dec-2021

Documentation Roadmaps

• Cisco Unified Communications Manager Version 14

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 14 and SUs 18-May-2023

• Cisco Unified Communications Manager Version 12.5

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.5(1) 08-Dec-2022

• Cisco Unified Communications Manager Version 12.0

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 28-Oct-2020

• Cisco Unified Communications Manager Version 11.5

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1) 17-Dec-2020

• Cisco Unified Communications Manager Version 10.5

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service Release 10.5(2) 13-Jan-2020
  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.5(1) 06-May-2014

• Cisco Unified Communications Manager Version 10.0

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.0(1) 01-Feb-2016

Licensing Information

• How to Move Cisco Unified Communications Manager (CUCM) Classic Licenses 21-May-2021
• How to Generate a Demo or Evaluation License for Cisco Unified Communications and Cisco Emergency Responder 21-May-2021
• How to Obtain a License Request for Cisco Unified Communications Manager (CUCM) 18-May-2021
• How to Convert a Fulfilled PAK to a Smart License for CUCM 11-May-2021
• How to Obtain a Universally Unique Device Identifier (UUID) for Cisco Unified Communications Manager (CUCM) 06-Apr-2021
• Open Source Used in Cisco Unified Communications Manager, Release 12.0(1)SU3 30-May-2019 (PDF - 9 MB)
• Open Source Used in Cisco Prime Collaboration Deployment, Release 12.5(1) 29-Jan-2019 (PDF - 11 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 10.5(2)SU8 14-Dec-2018 (PDF - 15 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 12.0(1)SU2 17-Sep-2018 (PDF - 9 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU5 29-Jun-2018 (PDF - 8 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 10.5(2)SU7 23-Apr-2018 (PDF - 15 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU4 05-Feb-2018 (PDF - 15 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 12.0(1)SU1 01-Dec-2017 (PDF - 10 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 10.5(2)SU6 29-Sep-2017 (PDF - 9 MB)
• Open Source Used in Cisco Unified Communications Manager, Release 12.0(1) 30-Aug-2017 (PDF - 23 MB)

Technical References

• Cisco Unified Communications Manager Version 11.5

  • Cisco Headset and Finesse Integration for Contact Center 21-May-2020 (PDF - 852 KB)
  • Role Resource Descriptions for Cisco Unified CM Administration 31-Mar-2017 (PDF - 70 KB)

Design

Design Guides

• Applicable to Multiple Releases

  • Cisco Collaboration Solutions Design Guidance 12-Apr-2021
  • Preferred Architecture for Cisco Collaboration 12.x On-Premises Deployments, Design Overview 13-Mar-2019
  • Preferred Architecture for Cisco Collaboration 12.x Enterprise On-Premises Deployments, CVD 20-Feb-2019
  • Cisco Collaboration System 10.x Solution Reference Network Designs (SRND) 10-Jul-2014

• Cisco Unified Communications Manager Version 14

  • Cisco Collaboration Sizing Guide 25-May-2021
  • Preferred Architecture for Cisco Collaboration 14 Enterprise On-Premises Deployments, CVD 21-May-2021

• Cisco Unified Communications Manager Version 12.5

  • Media Optimization with ICE Enablement in Cisco Enterprise Collaboration Preferred Architecture 12.5 14-May-2019

• Cisco Unified Communications Manager Version 12.0

  • Cisco Collaboration System 12.x Solution Reference Network Designs (SRND) 01-Mar-2018

• Cisco Unified Communications Manager Version 11.5

  • Cisco Collaboration System 11.x Solution Reference Network Designs (SRND) 30-Jul-2015

Install and Upgrade

Install and Upgrade Guides

• Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU3 18-May-2023
• Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU7 08-Dec-2022
• Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU6 01-Nov-2022
• Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14 16-Jun-2022
• Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12(1)SU6 15-Feb-2022
• Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12(1)SU5 16-Nov-2021
• Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1) 16-Nov-2021
• Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14 16-Nov-2021
• Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU2 16-Nov-2021
• Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1) 03-Oct-2021
• Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1) 06-Sep-2021
• Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 04-Jul-2021
• Cisco Collaboration on Virtual Servers (CSR 14) 14-Jun-2021
• Cisco Collaboration on Virtual Servers 05-Nov-2020
• Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.5(x) 12-Feb-2020

Install and Upgrade TechNotes

• Apple Push Notifications Updates 12-May-2020 (PDF - 163 KB)

Configuration

Configuration Examples and TechNotes

• Configure CUCM for Secure LDAP (LDAPS) 12-May-2023
• Upgrade IP Phone Firmware Individually 11-May-2023
• Configure Single Number Reach for CallManager 28-Apr-2023
• Integrate Users from CUCM to Unity Connection with AXL 20-Apr-2023
• Configure LSC on IP Phone with CUCM 17-Mar-2023
• Integrate Emergency Responder with CUCM 02-Mar-2023
• Configure CUCM to Provide Screensaver Capabilities to IP Phones 22-Feb-2023
• Configure SSO for OS Admin and DRS in CUCM Version 12.x 25-Jan-2023
• Create Windows CA Certificate Templates for CUCM 20-Jan-2023
• Configure and Troubleshoot Basic Call Recording 05-Dec-2022
• Setup Unified Communication Cluster 23-Nov-2022
• Upgrade Enhancements in Cisco Unified Communications Manager(CUCM) 12.5 14-Nov-2022
• Configure Backup and Restore from GUI in CUCM 04-Nov-2022
• Configure and Troubleshoot Proxy TFTP on CUCM 18-Oct-2022
• Create New Certificates from Signed CA Certificates 14-Sep-2022

Configuration Guides

• Push Notifications Deployment Guide 25-May-2023
• System Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU4 to 12.5(1)SU7 20-Nov-2022
• System Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1)SU7-SU8 29-Oct-2022
• Configuration and Administration of the IM and Presence Service, Release 14 and SUs 05-Jul-2022
• System Configuration Guide for Cisco Unified Communications Manager, Release 14 and SUs 16-Jun-2022
• Feature Configuration Guide for Cisco Unified Communications Manager, Release 14 and SUs 16-Jun-2022
• Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU6 13-Apr-2022
• Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1) 12-Apr-2022
• Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU3 12-Apr-2022
• Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU2 12-Apr-2022
• Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1 12-Apr-2022
• Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU4 27-Mar-2022
• Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1)SU9 07-Nov-2021
• Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1)SU8 07-Nov-2021
• Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1) 17-Oct-2021

Programming Guides

• Cisco Unified Communications Manager Version 14

  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 14 and SUs 18-May-2023
  • Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager Release 14 09-Mar-2021

• Cisco Unified Communications Manager Version 12.5

  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 12.5(1) 03-Oct-2019
  • Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager Release 12.5(1) 22-Jan-2019

• Cisco Unified Communications Manager Version 12.0

  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager 12.0(1) 12-Oct-2020
  • Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, 12.0(1) 12-May-2020
  • SIP Line Messaging Guide (Standard Edition) for Cisco Unified Communications Manager, Release 12.0(1) 14-Sep-2017

• Cisco Unified Communications Manager Version 11.5

  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 11.5(1) 15-Dec-2020
  • SIP Line Messaging Guide (Standard Edition) for Cisco Unified Communications Manager, Release 11.5(1) 25-Oct-2016
  • Cisco Unified TAPI Developer Guide for Cisco Unified Communications Manager Release 11.5(1) 05-Apr-2016

• Cisco Unified Communications Manager Version 10.5

  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 10.5(2) 09-Dec-2014
  • Cisco Unified Communications Manager SIP Line Messaging Guide (Standard), Release 10.5(2) 08-Dec-2014
  • Cisco Unified TAPI Developer Guide for Cisco Unified Communications Manager Release 10.5(2) 05-Dec-2014

• Cisco Unified Communications Manager Version 10.0

  • Cisco Unified Communications Manager SIP Line Messaging Guide (Standard) 08-Aug-2021
  • Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager Release 10.0(1) 13-Feb-2018
  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 10.0(1) 04-Dec-2013
  • Cisco Unified Communications Manager 10.0(1) Database Dictionary 28-Nov-2013 (PDF - 25 MB)

Maintain and Operate

End-User Guides

• Cisco Unified Communications Manager Version 14

  • Cisco Unified Communications Self Care Portal User Guide, Release 14 06-Apr-2021

• Cisco Unified Communications Manager Version 12.5

  • Cisco Unified Communications Self Care Portal User Guide, Release 12.5(1) SU1 21-Aug-2020

• Cisco Unified Communications Manager Version 12.0

  • Cisco Unified Communications Self Care Portal User Guide, Release 12.0(1) 13-Mar-2018
  • Manager Assistant User Guide for Cisco Unified Communications Manager, Release 12.0(1) 17-Aug-2017

• Cisco Unified Communications Manager Version 11.5

  • Cisco Unified Communications Self Care Portal User Guide, Release 11.5(1) 10-Oct-2018
  • Cisco Unified Communications Manager Assistant User Guide for Cisco Unified Communications Manager, Release 11.5(1) 21-Jun-2016

• Cisco Unified Communications Manager Version 10.5

  • Cisco Unified Communications Self Care Portal User Guide, Release 10.5(1) 21-Dec-2021

• Cisco Unified Communications Manager Version 10.0

  • Cisco Voice Log Translator 2.7(9) User Guide 28-Apr-2014
  • Cisco Unified Communications Self Care Portal User Guide, Release 10.0.0 06-Mar-2014
  • Cisco Unified Communications Manager Assistant User Guide for Cisco Unified Communications Manager 10.0(1) 27-Nov-2013
• Voice Log Translator 2.3.1 User Guide 14-Apr-2004

Maintain and Operate Guides

• Security Guide for Cisco Unified Communications Manager Release 14 and SUs 17-May-2023
• Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 14 and SUs 03-Nov-2022
• Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1 02-Nov-2022
• Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU6 and 12.5(1)SU7 02-Nov-2022
• Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU3 01-Nov-2022
• Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU4 01-Nov-2022
• Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1 27-Oct-2022
• Prime Collaboration Deployment Administration Guide, Release 14 and SUs 03-Aug-2022
• Security Guide for Cisco Unified Communications Manager, Release 12.5(1)SU5 13-Jul-2022
• Security Guide for Cisco Unified Communications Manager 12.5(1) SU1 13-Jul-2022
• Security Guide for Cisco Unified Communications Manager, Release 12.5(1)SU2 13-Jul-2022
• Security Guide for Cisco Unified Communications Manager, Release 12.5(1)SU4 12-Jul-2022
• Security Guide for Cisco Unified Communications Manager, Release 12.5(1)SU3 12-Jul-2022
• Security Guide for Cisco Unified Communications Manager, Release 12.5(1)SU6 12-Jul-2022
• Security Guide for Cisco Unified Communications Manager, Release 12.5(1) 12-Jul-2022

Maintain and Operate TechNotes

• How to Perform a Health Check of CUCM Database Replication 27-Dec-2019
• Managing Voice Quality with CVM and Telemate 26-Jun-2019
• Unified Communications VMware Snapshot Verification 06-Sep-2013

Troubleshooting

Error and System Messages

• Cisco Unified Communications Manager Version 14

  • System Error Messages for Cisco Unified Communications Manager 14 01-Apr-2021

• Cisco Unified Communications Manager Version 12.5

  • System Error Messages for Cisco Unified Communications Manager 12.5(1) 18-Jul-2019

• Cisco Unified Communications Manager Version 12.0

  • System Error Messages for Cisco Unified Communications Manager 12.0(1) 21-Sep-2017

• Cisco Unified Communications Manager Version 11.5

  • System Error Messages for Cisco Unified Communications Manager 11.5(1) 06-Jun-2018

• Cisco Unified Communications Manager Version 10.0

  • System Error Messages for Cisco Unified Communications Manager 10.0(1) 23-Dec-2013

Support FAQ

• Cisco Bulk Administration Tool

  • How do you Bulk Migrate UM Accounts from Exchange to Office 365 in CUC? 15-Nov-2017
  • Unified Presence Server FAQ: How do you migrate contact lists from Cisco Unified Presence Server Release 8.x to Release 9.x with use of the Bulk Administration Tool? 26-Jun-2013
• Q.A for CUCM PHONE CERTIFICATES (LSC/MIC) 21-Nov-2016
• Unified Communications CD Software Request Cases FAQ 05-Apr-2016

Troubleshooting Guides

• Cisco Unified Communications Manager Version 12.5

  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 12.5(1) 15-Oct-2019

• Cisco Unified Communications Manager Version 12.0

  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 12.0(1) 17-Aug-2017

• Cisco Unified Communications Manager Version 11.5

  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 11.5(1) 22-Apr-2016

• Cisco Unified Communications Manager Version 10.0

  • Cisco Server Recovery 03-Sep-2015
  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 10.0(1) 06-Mar-2014

Troubleshooting TechNotes

• Adjust WaterMark in RTMT of Call Manager Procedure 25-Apr-2023
• Troubleshoot Webex Connected UC Telemetry Module from GUI and CLI 06-Apr-2023
• Troubleshoot Trace Locations in CLI for CUCM 14 29-Mar-2023
• Collect Trace Data for CUCM 9.X or Later 17-Feb-2023
• Enable Specific License Reservation for CUCM Version 12.5 17-Feb-2023
• Collect CUCM Logs if RTMT Is Not Accessible or Available 15-Dec-2022
• Regenerate CUCM Certificate 10-Nov-2022
• Troubleshoot CUCM Database Replication Issues 25-Oct-2022
• Configure and Troubleshoot NTP on CUCM and IM&P 18-Oct-2022
• Regeneration of Certificates for CUCM 28-Sep-2022
• Reinstall IM&P Cluster Nodes Version 10.0 and Later 27-Oct-2021
• Configure and Troubleshoot VPN Phones 30-Sep-2021
• Enable the Encrypted Configuration Feature on the CUCM 23-Jul-2021
• Troubleshoot Cisco Headset 5XX Series 19-Jul-2021
• Troubleshooting CAPF Online CA 16-Jul-2021

Literature

Sales Resources

• Ordering Guides

  • Cisco Unified Communications Solutions Ordering Guide Version 11.0

White Papers

• Case Study IP Telephony Deployment - ACU 02-Feb-2006

Translated Documents

Translated End-User Guides

• Cisco Unified Communications Manager 기능 구성 설명서, 릴리스 14 및 SU 01-Jun-2023 (PDF - 8 MB)
• Cisco Unified Communications Manager 第 14 版和 SU 的功能組態設定指南 01-Jun-2023 (PDF - 10 MB)
• Cisco Unified Communications Manager 版本14 和SU 功能配置指 南 01-Jun-2023 (PDF - 7 MB)
• Cisco Unified Communications Manager 管理指南，发行版 14 和 SU 31-May-2023 (PDF - 5 MB)
• Cisco Unified Communications Manager 관리 설명서, 릴리스 14 및 SU 31-May-2023 (PDF - 6 MB)
• Cisco Unified Communications Manager 管理指南，版本14 和SU 31-May-2023 (PDF - 7 MB)
• Cisco Unified Communications Manager システム設定ガイド, リリース 14 および SUs 30-May-2023 (PDF - 8 MB)
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