Upgrading the Cisco
Prime Service Catalog Virtual Appliance
You can upgrade from 11.0, 11.1, and 11.1.1 to 12.0. Only these two upgrade paths are supported.
To upgrade to Cisco Prime Service Catalog Virtual Appliance 12.0, you must perform a migration process rather than an in-place upgrade. This is because many third-party components have changed in version 12.0, such as the Operating System and so on. Therefore, you must deploy a new 12.0 virtual appliance prior to migrating the existing 11.0, 11.1, or 11.1.1 virtual appliance. For instructions to deploy Cisco Prime Service Catalog Virtual Appliance 12.0, see Installing Prime Service Catalog Virtual Appliance.
At a high level, the upgrade procedures are as follows:
Step 1 |
Disable the UCS Director automatic polling flag. This setting should be disabled on the Prime Service Catalog 11.0, 11.1, or 11.1.1 virtual appliance set up . |
Go to Administration > Settings and disable the UCSD Scheduler option. |
Step 2 |
Back up the database on 11.0, 11.1, or 11.1.1 virtual appliance. |
See Backing Up the Database on 11.0 or 11.1 Virtual Appliance |
Step 3 |
Installing a new 12.0 Virtual Appliance. |
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Step 4 |
Upgrade the database from 11.0, 11.1, or 11.1.1 virtual appliance to 12.0 virtual appliance. You can either manually copy the database from the backup in Step 2 or you can let the system copy it from the remote location using the shell menu option. |
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Step 5 |
Perform the post upgrade steps to complete the upgrade/migration process. |
- Backing up the Database on Cisco Prime Service Catalog Virtual Appliance 11.0, 11.1, or 11.1.1
- Exporting Cisco Prime Service Catalog Schema and Importing to the External Oracle Database
- Upgrading to the Latest Virtual Appliance Database
- Performing Post-upgrade Tasks for the Virtual Appliance
Backing up the Database on Cisco Prime Service Catalog Virtual Appliance 11.0, 11.1, or 11.1.1
![]() Note | If you plan to use your own database and choose not to install the database node. You can download the factory default dump CPCSUSER__factory_default.dmp from the cisco.com website and import the dump into your oracle. For more information on Importing, see Exporting Cisco Prime Service Catalog Schema and Importing to the External Oracle Database. |
What to Do Next
Install the 12.0 virtual appliance. For more information, see Installing Prime Service Catalog Virtual Appliance
Exporting Cisco Prime Service Catalog Schema and Importing to the External Oracle Database
Step 1 | Back up the database. For detailed procedure, see section Backing up the Database on Cisco Prime Service Catalog Virtual Appliance 11.0, 11.1, or 11.1.1. |
Step 2 | Login as the root user on the Prime Service Catalog 12.0 Virtual Appliance. |
Step 3 | Go to the
Oracle Backup Directory by executing the following command:
cd /opt/cisco/.backups/oracle/cpscuser |
Step 4 | Execute the
following command to copy the backup files from previous Virtual Appliance to
the external Oracle database:
scp CPSCUSER_backup_<timestamp>.dmp root@{IP_of_external oracle database}:/<external oracle directory> |
Step 5 | Enter the password of the external oracle database. |
Step 6 | Execute the
following command on the external oracle to create the directory in the
external oracle database by logging in as system user:
SQL> create or replace directory CPSC_BACKUPS as ‘opt/cisco/.backups/oracle/cpscuser’ |
Step 7 | Execute the
following command on the external oracle to verify the location of the dump
file in the specified directory:
SQL> select directory_name,directory_path from dba_directories |
Step 8 | Execute the
following command on the external oracle to import the backup files:
impdp <systemuser>_schemas=cpscuser directory=CPSC_BACKUPS dumpfile=CPSCUSER_backup_<timestamp>.dmp |
Upgrading to the Latest Virtual Appliance Database
- Make sure the root user is enabled on the database node. From the Shell Menu, select .
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Make sure the old database files are backed up. For more information on backing the old database, see Backing up the Database on Cisco Prime Service Catalog Virtual Appliance 11.0, 11.1, or 11.1.1.
What to Do Next
Perform the post upgrade steps to complete the upgrade/migration process. For more information, see Performing the Post-upgrade Tasks.
Performing Post-upgrade Tasks for the Virtual Appliance
Step 1 |
Log in to the Service Catalog application as a Site
Administrator user.
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Step 2 | Update UCSD users, groups, infrastructure templates, containers. |
Step 3 | (Optional)
This step is applicable only if the Docker app was used in 11.0. After the
upgrade, select an application template with Docker software, click on the
software and do the following:
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