Troubleshooting Checklist
While troubleshooting with Prime Cable Provisioning, use the checklist described in the following table.
Procedure |
Refer to... |
Check Off |
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1. Check if the Prime Cable Provisioning processes are up on all systems on which Prime Cable Provisioning components are installed. |
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2. Check the Prime Cable Provisioning component logs for indications of high-severity errors. These include the information logged for:
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3. View server uptime from the administrator user interface to confirm that the servers are not bouncing. |
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4. View the RDU and DPE service performance statistics from the administrator user interface. Observe any abnormal numbers, such as extended transaction times. |
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5. Check the syslog alerts log. |
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6. Check the operating system and hardware resources, such as:
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Documentation for specific commands. |
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7. If troubleshooting a specific device, view the device instructions that are cached at the DPE. |
The show device-config command described in the Cisco Prime Cable Provisioning 6.1.3 DPE CLI Reference Guide. |
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8. Configure individual device troubleshooting from the administrator user interface and, after a period of time, inspect the troubleshooting log. |
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9. Configure a higher level of logging on the RDU or the appropriate DPE for detailed logging information. |
The log level command described in the Cisco Prime Cable Provisioning 6.1.3 DPE CLI Reference Guide |
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