Configure System Parameters

This section explains the following:

Configure System Parameters

The following are the system configuration parameters for Cisco Prime Collaboration Assurance.

  • SMTP Server — To configure this parameter under Assurance Administration > E-mail Setup for Alarms & Events, see Configure SMTP Server.

    For Cisco Prime Collaboration Release 11.5 and later

    SMTP Server—To configure this parameter under Alarm & Report Administration > E-mail Setup for Alarms & Events, see Configure SMTP Server.

  • Call Quality Data Source Management — Cisco Prime Collaboration Assurance monitors voice-quality measurements in a VoIP network. This real-time, service-quality information is collected from Unified CMor Prime vNAM. To configure this parameter under Assurance Administration > CDR Source Settings > Manage Call Quality Data Sources, see Update Data Source Credentials.

    For Cisco Prime Collaboration Release 11.5 and later

    Call Quality Data Source Management — Cisco Prime Collaboration Assurance monitors voice-quality measurements in a VoIP network. This real-time, service-quality information is collected from Unified CMor Prime vNAM. To configure this parameter under Alarm & Report Administration > CDR Source Settings > Manage Call Quality Data Sources, see Update Data Source Credentials.

  • LDAP Settings — To configure this parameter under System Administration > LDAP Settings, see Configure an LDAP Server.

  • Log Management — To configure this parameter under System Administration > Log Management, see Log Levels.

  • SFTP Settings — To monitor calls from Unified CM, you must configure SFTP. To configure this parameter under Assurance Administration > CDR Source Settings > CUCM SFTP Credentials, see Configure SFTP Settings.

    For Cisco Prime Collaboration Release 11.5 and later

    SFTP Settings — To monitor calls from Unified CM, you must configure SFTP. To configure this parameter under Alarm & Report Administration > CDR Source Settings > CUCM SFTP Credentials, see Configure SFTP Settings.

    For Cisco Prime Collaboration Release 12.1 SP3 and later

    SFTP Settings - To monitor calls from Unified CM, you must configure SFTP. To configure this parameter under Inventory > Inventory Management. Click on CUCM SFTP Credentials tab, see Configure SFTP Settings.

  • Cluster Device Discovery Settings - Allows Cisco Prime Collaboration Assurance to consolidate the inventory and the device registration information it collects from Unified CM. To configure this parameter under Inventory > Cluster Device Discovery Schedule, see Schedule Cluster Device Discovery.

Global System Parameters

The changes performed on these pages are applicable to all domains (Enterprise mode).
Table 1. System Parameters

Tasks

Navigation

Configure Single Sign-On.

System Administration > Single Sign-On

Add a license file.

System Administration > License Management

Configuring SMTP server.

Alarm & Report Administration> E-mail Setup for Alarms & Events

Configure SSL Certificate Authentication for Device Discovery.

System Administration > Certificate Management

Configure LDAP server to access user details.

System Administration > LDAP Settings

Change the log levels, the default value is "Error".

System Administration > Log Management

Configure SFTP parameters to monitor calls from Unified CM.

Inventory > Inventory Management > CUCM/sFTP Credentials

For Cisco Prime Collaboration Release 12.1 SP3 and later

Inventory > Inventory Management. Click on CUCM SFTP Credentials tab.

Configure parameters to consolidate the inventory and the device registration information from Unified CM.

Inventory > Cluster Device Discovery Schedule

Add a dial plan.

Alarm & Report Administration > CDR Analysis Settings > Dial Plan Configuration

Create a call category.

Alarm & Report Administration > CDR Analysis Settings > Call Category Configuration

Configure parameters to poll devices.

Alarm & Report Administration > Polling Settings

Customize the syslog rules to monitor faults.

Alarm & Report Administration > Event Customization > Syslog Rules

Configure alarm notification (e-mail, syslog, or trap).

Alarm & Report Administration> Notification Setup > Custom Notification

Configure Voice Call Grade Settings (Good, Acceptable, Poor).

Alarm & Report Administration > CDR Analysis Settings > Configure Voice Call Grade

Configure audio phones report export parameters, such as audio phone reports (IP phone audit, move, suspect IP phones), file format, export file location, and notification e-mail.

Reports > UCM/CME Phone Activity Reports > Export Audio Phones

Schedule regular backups.

System Administration > Backup Settings

Configure SMTP Server

You can configure the SMTP server to send and receive e-mail notifications for alarms by specifying the SMTP server name and the sender AAA E-mail address on the E-mail Setup for Alarms & Events page (E-mail Setup for Alarms & Events). The value in the Sender AAA E-mail Address field helps you to identify the server you receive the e-mail from, in case of many servers.

Configure Cisco Prime Collaboration Assurance Server Time Zone

To configure the Cisco Prime Collaboration Assurance server time zone:

Procedure

Step 1

Log in to the Cisco Prime Collaboration Assurance server with the account that you have created during installation. By default, it is admin.

Step 2

Enter the following command to see the list of supported time zones:

Example:

cm/admin# show timezones
Step 3

Enter the following commands to set the time zone for the Cisco Prime Collaboration Assurance server:

Example:

cm/admin(config)# config t
cm/admin(config)# clock timezone US/Pacific
cm/admin(config)# exit
Step 4

Enter the following command to copy running-configuration to startup-configuration:

Example:

cm/admin# write memory
Step 5

Enter the following command to restart the Cisco Prime Collaboration Assurance server:

Example:

cm/admin# application stop cpcm
cm/admin# show application status cpcm
cm/admin# application start cpcm
Step 6

Wait for 10 minutes for the server to finish the restart process and enter the following command to check if the time zone is set to the new value:

Example:

cm/admin# show timezone
US/Pacific
Note 

We recommended you to keep the time zone values configured in postgres database same as that of system time zone to avoid the data mismatch issues. If you change system time zone manually, then change the log_timezone and timezone parameters in postgres.conf file in /opt/postgres/9.2/data (Analytics database) and /opt/postgres/9.2/cpcmdata (Assurance database, including both cpcm and qovr database) to match system time zone, and then restart the system. Root access feature is mandatory to change time zone value in postgres database, hence you should raise a TAC case to obtain root access.