Cisco Prime Collaboration Provisioning Overview

Cisco Prime Collaboration Provisioning provides provisioning for Cisco Unified Communications initial deployments and implementations. It remains deployed to provide ongoing operational provisioning and activation services for individual subscriber changes.

See Cisco Prime Collaboration 12.X Data Sheet for further details. You can download the image from the Cisco Prime Collaboration software download site.


You can deploy OVAs on VMWare hosts running ESXi 6.0 and ESXi 6.5. The vSphere thick client is not available anymore. Hence, if you are using ESXi 6.5 for deployment with the thin client, you need to use the OVA where the file name specifies 'With ESXi 6.5 using Web client'.

New Features and Changed Features

Cisco Prime Collaboration Provisioning 12.5 supports the following new features:

  • Batch Provisioning Support for enabling Spark Hybrid Services

  • Batch Provisioning support for backing up Audit Trails

  • Support for displaying successful login date and time

  • Support to move Pseudo User IDs across domains and service areas.

  • Support for the Disk Space Threshold option to set a threshold for the disk space usage

Cisco Prime Collaboration Provisioning Bugs

For more information on a specific bug or to search all bugs in a specific Prime Collaboration release, see Using the Bug Search Tool.

This section contains the following information:

  • Open Bugs

  • Using the Bug Search Tool

Open Bugs

The following table lists the open bugs in Cisco Prime Collaboration Provisioning 12.5:
Table 1. Open Bugs in Cisco Prime Collaboration Provisioning 12.5

Bug ID



SFTP Backup does not work with the user defined Path and multiple subfolders.


Unity Subscriber sync associates intercom DN and hence does not showup in the User Interface.


Day 1 Date Time Group Edit fails


Provision history export is failing with all ACG.


Given option to provision voicemail with Jabber Device, but PCP does not attempt to provision VM.

Using the Bug Search Tool

Use the Bug Search tool to search for a specific bug or to search for all bugs in a release.
  1. Go to

  2. At the Log In screen, enter your registered username and password; then, click Log In. The Bug Search page opens.


    If you do not have a username and password, you can register for them at

  3. To search for a specific bug, enter the bug ID in the Search For field and press Return.

  4. To search for bugs in the current release:
    1. In the Search For field, enter Prime Collaboration Provisioning 12.5 and press Return. (Leave the other fields empty.)

    2. When the search results are displayed, use the filter tools to find the types of bugs you are looking for. You can search for bugs by modified date, status, severity, and so forth.


      To export the results to a spreadsheet, click the Export All to Spreadsheet link.

Related Documentation

The following documents are available for Cisco Prime Collaboration Provisioning 12.5.

Document Title

What Is Included

Cisco Prime Collaboration Provisioning Release Notes, 12.5

New features, enhancements, limitations, and bugs in Cisco Prime Collaboration Provisioning 12.5.

Cisco Prime Collaboration Provisioing Install and Upgrade Guide, 12.5

Information on installation and upgrade procedures for Cisco Prime Collaboration Provisioning 12.x.

Procedure for
  • Installation of Cisco Prime Collaboration Provisioning 11.0 or 11.1 or 11.2 or 11.5 or 11.6 or 12.1 or 12.2 or 12.3 or 12.4 or 12.5

  • Upgrade to Cisco Prime Collaboration Provisioning 12.5, 12.4, 12.3 or 12.2 or 12.1 or 11.6 or 11.5 or 11.2 or 11.1 or 11.0 from Cisco Prime Collaboration Provisioning 11.0 or 10.x.

Cisco Prime Collaboration Provisioning Guide - Standard and Advanced, 12.5

Information on new and existing features in Prime Collaboration Provisioning 11.0, 11.1, 11.2, 11.5, 11.6, 12.1, 12.2, 12.3,12.4, and 12.5.

Cisco Prime Collaboration Provisioning 12.x Northbound Interface Guide

Information on the Cisco Prime Collaboration Provisioning northbound interfaces, and how to use them. This document is applicable for Prime Collaboration Provisioning 11.1, 11.2, 11.5, 11.6, 12.1, 12.2, 12.3, 12.4, and 12.5.

Cisco Prime Collaboration Provisioning 12.5 Open Source

Lists of licenses and notices for open source software used in Cisco Prime Collaboration Provisioning 12.5.

Supported Devices for Prime Collaboration Provisioning

Devices supported by Prime Collaboration Provisioning 12.5.

System Capacity for Cisco Prime Collaboration

Maximum capacity of Cisco Prime Collaboration Provisioning 12.5 when it is installed on a system that meets the virtual machine requirements.

Required Ports for Prime Collaboration

Ports required for Cisco Prime Collaboration Provisioning servers to communicate with the devices and applications.

Supported Timezones for Prime Collaboration

Time zones supported by Cisco Prime Collaboration.

Setting Up Devices for Prime Collaboration

Information on how to configure devices on the network before you can manage them in Cisco Prime Collaboration Provisioning.

Refer for the latest updates.

Accessibility Features in Cisco Prime Collaboration

All product documents are accessible except for images, graphics, and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at

Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.