Cisco Prime Collaboration Provisioning Overview

Cisco Prime Collaboration Provisioning provides provisioning for Cisco Unified Communications initial deployments and implementations. It remains deployed to provide ongoing operational provisioning and activation services for individual subscriber changes.

See Cisco Prime Collaboration 12.X Data Sheet for further details. You can download the image from the Cisco Prime Collaboration software download site.


You can deploy OVAs on VMWare hosts running ESXi 6.0, ESXi 6.5, and ESXi 6.7. The vSphere thick client is not available anymore. Hence, if you are using ESXi 6.5 for deployment with the thin client, you need to use the OVA where the file name specifies 'With ESXi 6.5 using Web client'.

New Features and Enhancements

Cisco Prime Collaboration Provisioning 12.6SU1 supports the following new features:

Feature Name


Support for Cisco Unified Communications Manager endpoints and Analog Voice Gateways.

The following Cisco Unified Communications Manager endpoints are supported:

  • Release 11.5, 12.0, and 12.5:

    • Cisco 8832NR

    • Cisco 8865NR

    • Cisco ATA 191

    • Cisco Webex Room 70 Single G2

    • Cisco Webex Room 70 Dual G2

    • Cisco Webex Room 55 Dual

    • Cisco Webex Room Kit Mini

    • Cisco Webex Room Kit Pro

  • Release 10.5, 11.0, 11.5, 12.0, and 12.5:

    • Ascom IP-DECT

The following Cisco Unified Communications Manager Analog Voice Gateway is supported:

  • Release 11.5, 12.0, and 12.5:

    • VG450

Export Service Template

Allows admin users and users with add, edit, delete, and export domains access to export a configured domain along with the service template into a batch file.

Global Search Enhancement

The following options are added to the global search drop-down list:
  • DN Description

  • Phone Description

  • VM Alias Name

  • EM Name

Managing and Attaching an Orphaned VoiceMail

Allows the user to manage and attach orphaned voicemails.

Managing Synchronization Failures

Monitors and notifies users if there is no progress in the synchronization.

Provides an option to users to terminate the synchronization that is not progressing.

Managing provisioning orders during synchronization

Avoids failures by moving the system into maintenance mode on the initiation of a synchronization. During the maintenance mode, the other Cisco Prime Collaboration Provisioning Administrators are not allowed to begin any new device provisioning.

Cisco Prime Collaboration Provisioning Bugs

The following table lists the open bugs in Cisco Prime Collaboration Provisioning 12.6SU1:

Table 1. Open Bugs in Cisco Prime Collaboration 12.6SU1

Bug ID



Change hunt pilot through batch is not working.


Directory number block not listing while selecting chosen line.


Error while ordering endpoint for user in custom provisioning with provision services access.

Using the Bug Search Tool

Use the Bug Search tool to search for a specific bug or to search for all bugs in a release.


Step 1

Go to

Step 2

At the Log In screen, enter your registered username and password; then, click Log In. The Bug Search page opens.


If you do not have a username and password, you can register for them at

Step 3

To search for a specific bug, enter the bug ID in the Search For field and press Return.

Step 4

To search for bugs in the current release:

  1. In the Search For field, enter Prime Collaboration Provisioning <Release Number > and press Return. (Leave the other fields empty.)

  2. When the search results are displayed, use the filter tools to find the types of bugs you are looking for. You can search for bugs by modified date, status, severity, and so forth.


To export the results to a spreadsheet, click the Export All to Spreadsheet link.

Accessibility Features in Cisco Prime Collaboration

All product documents are accessible except for images, graphics, and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at

Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.