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For Cisco Prime Collaboration Release 11.5 and below
Use Cisco Prime Collaboration Provisioning User Interface to upgrade from Cisco Prime Collaboration Provisioning 11.2, 11.3, and 11.4 to Cisco Prime Collaboration Provisioning 11.5.
For Cisco Prime Collaboration Release 11.5 and later
You can upload the application bundle and upgrade Cisco Prime Collaboration from the provisioning user interface. Using this feature, you can view the software update history which includes information such as the name of the installation file, description, type of software update, and the status of installation.
You must have administrator privilege to perform this task.
We recommend that you make a full backup of your server. If you do not make a backup, you cannot bring back your old system intact if the upgrade fails, since a rollback is not possible.
Ensure that the following prerequisites are satisfied before you begin the upgrade process:
No order is in released state.
No device synchronization is in progress state.
No active batch projects.
No wizard is in active state.
| Step 1 |
Download the application bundle. |
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| Step 2 |
Log in to Prime Collaboration Provisioning as a user with Administrator privileges. |
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| Step 3 |
Choose . |
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| Step 4 |
Click Browse and navigate to the location where you have saved the application bundle.
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| Step 5 |
Click Upload. The updated file is listed in the updates table with the status Ready to Install. |
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| Step 6 |
Select the required entry from the table. |
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| Step 7 |
Click Install Now.
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| Step 8 |
Once the validation is successful, you are redirected to a page with the message Upgrade in progress displaying the status of the upgrade. Click View Debug Logs to view the detailed upgrade log. After successful installation, you will be redirected to the provisioning login page. |
After upgrading Cisco Prime Collaboration Provisioning, perform the following post upgrade tasks:
For Cisco Prime Collaboration Provisioning 11.x, the vCPU reservations are increased. Thus when you are upgrading to Prime Collaboration Provisioning 11.x, power off the instances of the server. Manually increase the vCPU reservation and power on the instances of the server. For more details on vCPU reservation, see Virtual Machine Requirements for Cisco Prime Collaboration Provisioning.
If a session is already open in the browser, clear the browser cache and refresh the browser before you start using the upgraded application.
It is recommended that you perform the following synchronization:
Domain synchronization
Infrastructure synchronization
Subscriber or User synchronization
Issue:Snapshot revert on the VM instance, Time is not getting updated
Recommended Action:
Reboot the PCP VM instance(Shut down Guest and Power On)
sudo timedatectl set-ntp true
sudo systemctl start ntpd
Wait for 10 seconds.
After following any one of the above options, try executing the date command on CLI and verify whether the correct date and time are displayed.
Issue: Upgrade sequence completes in few seconds with a message, Domain/Device/Ldap sync in progress, could not do the upgrade.
Make sure that the prerequisites are satisfied and continue with the upgrade process.
Clear the in-progress activities listed in the message.
Issue: After Upgrading, the provisioning UI still shows the older Mega-menu.
Reboot the VMware Instance.
Clear the browser cache.
Open the provisioning application in a new browser.
Issue: If you upload a new production license file when the standard license file is already present, the authorization role does not list individual domains because of the presence of the standard license file.
Delete the standard license file from /opt/cupm folder.
Issue: Migration from 11.x to 12.1, if the migration is not successful.
Revert the snapshot of the PCP 12.1 application before migration.
Access the troubleshooting account, and check the PCP processes.
For Cisco Prime Collaboration Release 11.2 and later
You can upload and install service packs and software update patches from the provisioning user interface. Using this feature, you can view the software update history which includes information such as the type of software update, description, and when the software update was installed. You can also view the readme documents related to the software updates by clicking the document icon against the description of the respective software update file.
To upload and install software updates:
You must have administrator privilege to perform this task.
| Step 1 |
Choose . |
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| Step 2 |
Click Browse and navigate to the location where you have saved the software update file.
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| Step 3 |
Click Upload. The updated file will be listed in the updates table with the status Ready to install. |
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| Step 4 |
Click the required element from the table. |
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| Step 5 |
Click Install Now. You will be redirected to a static page with the message Restart is in progress. After successful installation, you will be redirected to the provisioning login page. |
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