Cisco Prime Collaboration Provisioning Overview

Cisco Prime Collaboration Provisioning provides provisioning for Cisco Unified Communications initial deployments and implementations. It remains deployed to provide ongoing operational provisioning and activation services for individual subscriber changes.

See Cisco Prime Collaboration 12.X Data Sheet for further details. You can download the image from the Cisco Prime Collaboration software download site.


You can deploy OVAs on VMWare hosts running ESXi 6.0, ESXi 6.5, and ESXi 6.7. The vSphere thick client is not available anymore. Hence, if you are using ESXi 6.5 for deployment with the thin client, you need to use the OVA where the file name specifies 'With ESXi 6.5 using Web client'.

New Features and Enhancements

Cisco Prime Collaboration Provisioning 12.6 supports the following new features:

Feature Name


Add mobility support

Add mobility support is added to all the users in the selected domain through batch action files.

Syndication enhancements

Following are the syndication enhancements:

  • The keyword, All is included in the Service Area and User Role drop-down lists.

  • The Show All Templates check box is included for all the services in Custom Provisioning to display all the service templates that are associated with the selected service and the product model irrespective of the Service Area and the User Role within the domain.

  • The generic service template that is created under the service template area is listed under the user role syndication table.

Export a domain

Allows users with global admin roles to export a configured domain including service areas and user roles into a batch file.

Login User ID support for device profiles

Assigns the current user or an existing Prime Collaboration Provisioning user to the device profile while creating a service template in Extension Mobility Access and Extension Mobility Access with Line services.

Deploy and configure OVA in a distributed setup

Supports deployment and configuration of OVA in a distributed setup. The distributed setup allows installation of the Application and the Database servers on two different servers.

Support for Unified Communications Manager endpoints

Supports the following Unified Communications Manager endpoint models:

  • 10.5.2:

    • Cisco 7832

    • Cisco 8832

  • 11.5, 12.0, and 12.5:

    • Cisco Webex Room 70 Dual

    • Cisco Webex Room 70 Single

    • Cisco Webex Room 55

Support for new Service Specific Configuration Layout Attributes

New Service Specific Configuration Layout Attributes for the following endpoints in Unified Communications Manager 12.5 are supported:

  • Cisco TelePresence SX20

  • Cisco TelePresence SX10

  • Cisco TelePresence SX80

  • Cisco TelePresence MX200 G2

  • Cisco TelePresence MX300 G2

  • Cisco TelePresence MX700

  • Cisco TelePresence MX800

  • Cisco TelePresence MX800 Dual

  • Cisco Webex DX80

  • Cisco TelePresence DX70

  • Cisco Webex Room Kit

  • Cisco Webex Room 55

  • Cisco Webex Room Kit Plus


Use sample batch files to set values for the new Service Specific Configuration Layout Attributes for these endpoints.

Use colon (:) as the delimiter to separate the subcategories for these endpoints in the batch file.

User login password enhancement

Cisco Prime Collaboration Provisioning login password supports a maximum of 127 characters.

Cisco Prime Collaboration Provisioning Bugs

For more information on a specific bug or to search all bugs in a specific Prime Collaboration release, see Using the Bug Search Tool.

This section contains the following information:

  • Open Bugs

  • Using the Bug Search Tool

Open Bugs

The following table lists the open bugs in Cisco Prime Collaboration Provisioning 12.6:

Table 1. Open Bugs in Cisco Prime Collaboration Provisioning 12.6

Bug ID



PCP is transforming %XXXXXXX% based on telephony number instead of DN for EM Prov


CSR generation is failing on upgraded server

The following table lists the known bug(s) in Cisco Prime Collaboration Provisioning.


Work Around

If you are unable to upgrade and see the following error message saying "file cannot be uploaded, refer to logs", try the work around.

  1. Create a TS Account and login with TS credentials.

  2. Go to upload-dir folder. Delete the rpm files and clean the folder, cd /opt/cupm/sep/deploy/ dfc.ear/dfc.war/WEB-INF/ work/upload-dir sudo rm –rf <oldfiles>

  3. Go to localdisk folder and clear the folder cd /localdisk/ sudo rm –rf <oldfiles>

  4. Try to upgrade again.

Using the Bug Search Tool

Use the Bug Search tool to search for a specific bug or to search for all bugs in a release.


Step 1

Go to

Step 2

At the Log In screen, enter your registered username and password; then, click Log In. The Bug Search page opens.


If you do not have a username and password, you can register for them at

Step 3

To search for a specific bug, enter the bug ID in the Search For field and press Return.

Step 4

To search for bugs in the current release:

  1. In the Search For field, enter Prime Collaboration Provisioning <Release Number > and press Return. (Leave the other fields empty.)

  2. When the search results are displayed, use the filter tools to find the types of bugs you are looking for. You can search for bugs by modified date, status, severity, and so forth.


To export the results to a spreadsheet, click the Export All to Spreadsheet link.

Accessibility Features in Cisco Prime Collaboration

All product documents are accessible except for images, graphics, and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at

Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.