Immediate Software Upgrade Requirement for Your IX System

Before you begin first-time setup, you must load the latest IX software version from Cisco.com and load it to your IX system. For more information, see the “Immediate Software Upgrade Requirements” section of the IX5000 and IX5200 First-Time Setup document.

Unified CM Device Package Requirements

Make sure that your Unified CM software has the latest device package version. To find out the latest Unified CM device package for your IX version, see the Cisco Unified Communications Manager Device Package Compatibility Matrix.

Tip For an IX5200, configure the Cisco TelePresence type as either Cisco TelePresence IX5000 (14 seats) or Cisco TelePresence IX5000 (18 seats). For more information, refer to the “Product Specific Layout Configuration Area” section of the Configuring Cisco Unified Communications Manager for the IX System document.

Assembly and Wiring Guidelines

Make sure your IX system is properly assembled and wired according to the guidelines in the Cisco TelePresence System installation guide. The Cisco TelePresence IX5000 and IX5200 Installation Guide is located at the following URL:

https://www.cisco.com/c/dam/en/us/td/docs/telepresence/ix5000/assembly_guide/ix5000_install_guide.pdf

For additional hardware and software information on your product, do one of the following actions:

• Log onto Cisco.com, click Support, type the name of the product in the Product Support text box, and click Find, or
• Navigate to http://www.cisco.com, and t hen, use the following navigation path to find your system:

Products & Services > Collaboration Endpoints > Immersive TelePresence > Cisco TelePresence IX5000 Series

Obtaining the MAC Address of Your System

The MAC address is required to register your system in the Unified Communications Manager (Unified CM). Find the MAC address using one of the following methods:

• Locate the MAC address number on a label next to the Ethernet port on the Host CPU codec. There are two MAC addresses, the correct one is nearest the Uplink and EX1 Ethernet connections as shown in Figure 1.
• When the system is booting, watch the center display. The MAC address is shown during bootup.
• In the Monitoring page of the IX system web interface, the MAC address is shown in the Network Data section. For more information, see the “Network Data” section.

Figure 1 MAC Address Location on Host CPU Codec

Note When entering the MAC address in Unified CM fields, do not use spaces or dashes, and do not include any other characters that may precede the MAC address on the label.

Network Time Protocol (NTP) Requirements

NTP is required to synchronize the clocks for systems on your network. If NTP is not configured, access Cisco Unified CM date/time group, configure NTP properly, and assign it to a system device pool. More information is at the Cisco Unified Communications Manager (CallManager) home page.

Unified CM and COP File Download Support

See the “Adding and Configuring COP Files” section in the Configuring Cisco Unified Communications Manager for the IX System document for detailed information about managing Cisco Options Package (COP) files. You load these files to Unified CM to upgrade the software for your IX system.

IX System Web Browser Support

The Cisco TelePresence System Administration interface is supported on the following web browsers:

• Internet Explorer (IE) version 10 and later
• Firefox version 31 and later
• Chrome version 36 and later
• Safari version 6.1.5 and later