Diagnostic Options

• [1] Ping a Host—This option lets you ping a host to check why the installation is unsuccessful even after all properties and requirements are entered correctly.

• [2] Traceroute a host—This option displays all IP addresses that the host has traversed through.

• [3] Run connectivity test—This option runs a connectivity test and pings every host in the path from your host to the DNS server. The tool runs a few tests to verify if the IP address is valid, and checks for duplicate IPs to determine if it is used in multiple instances. The Run connectivity test option reaches the DNS server to resolve any connectivity issues.

Configuration Options

• [a] Show current network configuration—This option displays the existing configuration settings such as IP address, subnet mask, Default Gateway, DNS servers, Hostname, and NTP connection status to help you verify that all configuration settings are entered correctly. You can run the connectivity test (Option 3) to determine the status of the connectivity.

  

  

• [b] Set network interface properties—This option displays the network interface properties that you have set. You can click enter to retain the existing properties or provide a different set of inputs. This option detects issues (if any) with the following properties:

  • An invalid or duplicate IP address—The IP address could be incorrect even if you have configured your hostname with the correct credentials.

  • Invalid subnet mask—An invalid subnet mask might allow you to navigate inside your own network, but could impact external traffic.

  • Incorrect or invalid Default Gateway—If the DNS server is outside your network, an invalid default gateway impacts the connectivity to external hosts.

    Changing IP Address—Using this option, an admin user (with username admin) can make the following changes:

    • Assign a new IP address on the same network, connect the appliance VM to a different network and assign an IP on that network.

    • Change the IP address of an appliance VM after migrating it to a different vCenter or Hyper-V Manager deployment.

      Attention

      You must ensure that the DNS server records (A, CNAME, and PTR) are updated before the change is initiated and the new IP address resolves to the same FQDN as before. You can choose to change either just the IPv4 address or the IPv6 address, or change both at the same time. You can configure IPv6 addresses only after the appliance is completely installed. You will not experience any downtime with the services in your appliance after changing IPv6 addresses. Note that the appliance VM itself continues to be managed with the DNS name assigned to the IPv4 address of the appliance when it was first deployed. When you configure IPv6 addresses, it enables only the target claim of IPv6 endpoints. The IP change can take up to 15 minutes. Cisco recommends that you do not reboot the appliance VM during this time. After waiting for about 15 minutes, log back into the appliance from the UI.

      

      

    • For Multi-Node Only: For more information on how to change IPv4 address for a node in a multi-node cluster, see Changing an IPv4 Address for a Node in the Multi-Node Cluster.

• [c] Restart installation services

  This option is useful when you fix the configuration on your network that was previously assumed to be working. A few examples are:

  • Missing PTR record for the IP you have chosen (static IP assignment).

  • VM connected to incorrect portgroup/vSwitch.

  • DHCP server not running when you chose an IP assignment via DHCP.

• You can check the progress of the installation by visiting the url <fqdn-of-your-appliance-vm>.

• [d] Run Debug (requires authentication)—This utility is intended only for Cisco TAC to troubleshoot installation issues.

• [e] Configure Logon Banner—This option enables you to configure a new banner message or edit an existing one to be displayed before the login screen.

Maintenance Options

This option enables you to gracefully reboot the appliance VM and restart the appliance services. Options in this sub-menu are intended for debugging and recovery, and must be used as instructed by Cisco TAC. You can access this option as a admin user.

[4] Show system service status—This option provides a summary of the running/pending services and reports any errors. This option enables you to monitor the status of the appliance if the system is unresponsive or if there is a service disruption at any time.

[5] Restart system services—This option enables you to troubleshoot the appliance and restarts the services running on it.

[6] Reboot virtual appliance node—This option stops services, reboots the appliance, and restores the services when the appliance reboots.

Installing <size>deployment size.

This message is displayed when the required resources are adequate, and the desired size is being deployed.

Installed <size>deployment size.

Installing <size >deployment size, after being under resourced.

This message is displayed when the existing deployment is under-resourced for the current deployment size, and upon restarting the VM after the necessary resources have been added. This deployment could be in either size.

Installed <size> deployment size, after being under resourced.

Installed <size> deployment size.

This message is displayed when the existing resources and the required resources are similar and no upgrade is required.

No change in deployment size during reboot. Current running deployment size is Small.

Downgrading deployment size from Medium to Small.

This message is deployed when a Medium deployment size is downgraded to Small.

Downgraded deployment size from Medium to Small.

Upgrading deployment size from Small to Medium.

This message is displayed when the deployment size is upgraded from Small to Medium.

Upgraded deployment size from Small to Medium.