First Published: April 7, 2022

Introduction

This document applies to Cisco Emergency Responder, Release 11.5(4) SU11. Defects are addressed as part of this release.

See the Resolved Caveats for more information.

Requirements

Supported Hardware and Software

The information in the following sections discuss Hardware and Software requirements for Cisco Emergency Responder 11.5(4)SU11. Read these sections before you perform an upgrade.

Supported Web Browsers

The following table lists required software that you must install to use Emergency Responder.

Table 1. Required Software

Item

Supported Software Release

Description

Cisco Unified Communications Manager

Cisco Unified Communications Manager 11.5(x)
Cisco Unified Communications Manager 11.0(x)
Cisco Unified Communications Manager 10.5(x)
Cisco Unified Communications Manager 10.0(x)
Cisco Unified Communications Manager 9.1(x)

The software that runs the telephony network.

Note

From Release 11.5(4)SU9 onwards, the Unified Communications Manager Tomcat version is upgraded to version 9. In case you plan to upgrade your Unified Communications Manager version to 11.5(4)SU9 or higher, ensure that the Emergency Responder release version is upgraded to 11.5(4)SU9 or higher.

Cisco Prime License Manager

Cisco Prime License Manager 11.5(x)

Software installed as a standalone application or on the Cisco Unified Communications Manager system, which manages the licenses for Emergency Responder Release 11.5(x).

Note

From Release 11.5(4)SU9 onwards, the Prime License Manager Tomcat version is upgraded to version 9. In case you plan to upgrade your Prime License Manager version to 11.5(4)SU9 or higher, ensure that the Emergency Responder release version is upgraded to 11.5(4)SU9 or higher.

Web browser

Firefox with Windows 10 (64 bit)
Chrome with Windows 10 (64 bit)
Internet Explorer 11 with Windows 10 (64 bit)
Internet Explorer 11 with Windows 7 (64 bit)
Microsoft Edge browser with Windows 10 (32 bit/64 bit)
Safari with MacOS (10.x)

We recommend that you use the latest version for all the web browsers supported.

Recommended Software

The following table lists optional software that is recommended for use with Emergency Responder.

Table 2. Recommended Software
Item	Minimum software release	Description
Email server	Any SMTP email server	Used to send email notifications to onsite alert (security) personnel. If you use an SMTP email paging server, personnel are paged instead of emailed.

Supported Phones

The following table lists the different types of phones that support Emergency Responder. The support that Emergency Responder supplies differs depending on the type of phone and the type of switch port to which the phone is attached.

Table 3. Supported Phones

Phones

Description

Phones that are automatically tracked using Cisco Discovery Protocol

Skinny Call Control Protocol (SCCP) on Cisco Unified IP Phone 8945, 8941, 7985, 7975, 7971, 7970, 7965, 7962, 7961, 7960, 7945, 7942, 7941, 7940, 7937, 7936, 7935, 7931, 7912, 7911, 7910, 7906, 6961, 6945, 6941, 6921, 6911, 6901
Session Initiation Protocol (SIP) on Cisco Unified IP Phone 9971, 9951, 8961, 8945, 8941, 8865, 8861, 8851, 8845, 8841, 8832, 8831, 8811, 8800, 7975, 7971, 7970, 7965, 7962, 7961, 7960, 7945, 7942, 7941, 7940, 7912, 7911, 7910, 7906, 7905, 7902, 7861, 7841, 7821, 7811, 7832, 6961, 6945, 6941, 6921, 6911, 6901, 3911, 3905; Cisco IP Phone 7821, 7841, 7861; Cisco IP Video Phone E20; Cisco TelePresence EX60, EX90, MX200, MX300, MX700, MX800, SX10, SX20, and SX80; Cisco TelePresence System Quick Set C20 and Cisco TelePresence Codec C40, C60, and C90

VXC 6215
SPA Phones: 525G, 512G
Cisco IP Communicator
Cisco Webex DX650, DX70, DX80

These phones do not require any special Emergency Responder configuration. However, you must enable Cisco Discovery Protocol on the switches.

Note

Although Cisco Analog Telephone Adapter (ATA) phones support Cisco Discovery Protocol and SCCP, Emergency Responder cannot automatically track them. You can add ATA phones manually and assign them to an Emergency Response Location (ERL). Emergency Responder routes calls from ATA phones based on the assigned ERL.

Note

Cisco IP Communicator can be tracked using Cisco Discovery Protocol only when it is installed with the Device ID containing the MAC address of the wired network interface and operating over a wired network interface.

Phones that you can track using IP subnet

Cisco Unified Wireless IP Phone 7920, 7921G, 7925G, 7925G-EX, 7926G, 8821, and Cisco Cius
Cisco Jabber
VXC 6215
Cisco IP Communicator
Cisco UC Integration for Microsoft Office Communicator, Cisco UC Integration for Microsoft Lync, Cisco Unified Personal Communicator, and third-party SIP phones
Any Cisco Unified IP Phone or third-party SIP phone that is connected to Cisco or third-party switches that are not discovered or supported by Emergency Responder

To track these phones, you must configure the subnet and then assign ERLs to the configured subnets.

Note

Any IP endpoint can be tracked at call time using the IP subnet provided that the Use IP Address from Call Signaling Telephony setting is enabled.

Phones that you can manually define or track using IP subnet

Phones that are connected to analog line gateways such as Cisco VG350 or VG224 series or ATA 180 series or ATA 190 series or ATA 191 series
Any H.323 endpoints

These phones are supported only if their calls are routed by Cisco Unified Communications Manager.

Note

Any IP endpoint can be tracked at call time using the IP subnet provided that the Use IP Address From Call Signaling Telephony setting is enabled.

Phones supported for off-premises location confirmation and update with the Remote Worker Emergency Calling feature in Unified Communications Manager 9.0 and later

Cisco IP Communicator
Cisco Unified IP Phone 9971, 9951, 8961,8945, 8941, 8865, 8861, 8851, 8845, 8841, 7975, 7971, 7970, 7965, 7962, 7961, 7945, 7942, 7941, 7911, 7910, and 7906

When configured for off-premises use in Unified Communications Manager 9.0 and later, these phones provide displays for off-premises users to confirm or update their off-premises location.

Note

If the user dismisses the display before confirming or updating the location, the location can be recovered by selecting Running Applications from the Services menu or by resetting the phone.

Phones supported for Access Point based tracking with Unified Communications Manager 11.5 and later

Cisco Unified Wireless IP Phone 7925G, 7925G-EX, 7926G

Wireless Access Points need to be defined in Unified Communications Manager 11.5 and later, these phones provide their upstream infrastructure information (like BSSID) through Station Info messages to Unified Communications Manager. Cisco Emergency Responder through AXL Change Notification can track these phones through the associated Access Point.

Supported Voice-Ready LAN Switches

The following table lists the LAN switch models that Emergency Responder supports. A LAN switch model is supported only if the SNMP System Object ID appears in this table, regardless of the LAN switch configuration or software release.

Note

Emergency Responder requires SNMP Version 1, Version 2, Version 2c, or Version 3 for automatic tracking of Cisco Unified IP Phones by connected switch ports.

Table 4. Supported Voice-Ready LAN Switches
Series (Ethernet Ports Only)	Supported Device	System Object ID from CISCO-PRODUCTS-MIB or CISCO-STACK-MIB
Catalyst 2940	2940-8TF	1.3.6.1.4.1.9.1.542
Catalyst 2940	2940-8TT	1.3.6.1.4.1.9.1.540
Catalyst 2950	2950-12	1.3.6.1.4.1.9.1.323
	2950-24	1.3.6.1.4.1.9.1.324
	2950C-24	1.3.6.1.4.1.9.1.325
	2950G-24-EI-DC	1.3.6.1.4.1.9.1.472
	2950S-24	1.3.6.1.4.1.9.1.430
	2950SX-24	1.3.6.1.4.1.9.1.480
	2950SX-48	1.3.6.1.4.1.9.1.560
Catalyst 2960	2960-24LT-L	1.3.6.1.4.1.9.1.951
	2960-24PC-L	1.3.6.1.4.1.9.1.950
	2960-24-S	1.3.6.1.4.1.9.1.929
	2960-24TC-L	1.3.6.1.4.1.9.1.694
	2960-24TC-S	1.3.6.1.4.1.9.1.928
	2960-24TT-L	1.3.6.1.4.1.9.1.716
	2960-48PST-L	1.3.6.1.4.1.9.1.1016
	2960-48TC-L	1.3.6.1.4.1.9.1.695
	2960-48TC-S	1.3.6.1.4.1.9.1.927
	2960-48TT-L	1.3.6.1.4.1.9.1.717
	2960-8TC-L	1.3.6.1.4.1.9.1.798
	2960-8TC-S	1.3.6.1.4.1.9.1.1006
	2960G-24TC-L	1.3.6.1.4.1.9.1.696
	2960G-48TC-L	1.3.6.1.4.1.9.1.697
	2960G-8TC-L	1.3.6.1.4.1.9.1.799
	2960PD-8TT-L	1.3.6.1.4.1.9.1.952
	2960-48PST-S	1.3.6.1.4.1.9.1.1148
	2960-24LC-S	1.3.6.1.4.1.9.1.1146
	2960-24PC-S	1.3.6.1.4.1.9.1.1147
Catalyst 2960-C	2960CPD-8PT-L	1.3.6.1.4.1.9.1.1315
	2960C-8PC-L	1.3.6.1.4.1.9.1.1366
	2960C-12PC-L	1.3.6.1.4.1.9.1.1367
Catalyst 2960-Plus	2960-Plus 48PST-L	1.3.6.1.4.1.9.1.1748
	2960-Plus 24PC-	1.3.6.1.4.1.9.1.1749
	2960-Plus 24LC-L	1.3.6.1.4.1.9.1.1750
	2960-Plus 48PST-S	1.3.6.1.4.1.9.1.1753
	2960-Plus 24PC-S	1.3.6.1.4.1.9.1.1754
	2960-Plus 24LC-S	1.3.6.1.4.1.9.1.1755
Catalyst 2960-S	2960S Stack	1.3.6.1.4.1.9.1.1208
	2960S-24PD-L	1.3.6.1.4.1.9.1.1261
	2960S-24PS-L	1.3.6.1.4.1.9.1.1265
	2960S-48FPD-L	1.3.6.1.4.1.9.1.1258
	2960S-48FPS-L	1.3.6.1.4.1.9.1.1263
	2960S-48LPD-L	1.3.6.1.4.1.9.1.1259
	2960S-48LPS-L	1.3.6.1.4.1.9.1.1264
Catalyst 2960X	Catalyst 2960X-48LPD-L	1.3.6.1.4.1.9.1.1691
	Catalyst 2960X-48TD-L	1.3.6.1.4.1.9.1.1692
	Catalyst 2960X-24TD-L	1.3.6.1.4.1.9.1.1694
	Catalyst 2960X-48FPS-L	1.3.6.1.4.1.9.1.1695
	Catalyst 2960X-48LPS-L	1.3.6.1.4.1.9.1.1696
	Catalyst 2960X-48TS-L	1.3.6.1.4.1.9.1.1698
	Catalyst 2960X-24TS-L	1.3.6.1.4.1.9.1.1699
	Catalyst 2960X-24PSK-L	1.3.6.1.4.1.9.1.1700
	Catalyst 2960X-48LPS-S	1.3.6.1.4.1.9.1.1701
	Catalyst 2960X-24PS-S	1.3.6.1.4.1.9.1.1702
	Catalyst 2960X-48TS-LL	1.3.6.1.4.1.9.1.1703
	Catalyst 2960X-24TS-LL	1.3.6.1.4.1.9.1.1704
	Catalyst 2960X-24PS-L	1.3.6.1.4.1.9.1.1697
	Catalyst 2960X-24PD-L	1.3.6.1.4.1.9.1.1693
	Catalyst 2960X-48FPD-L	1.3.6.1.4.1.9.1.1690
Catalyst 2960XR	Catalyst 2960XR-24PD-I	1.3.6.1.4.1.9.1.1800
	Catalyst 2960XR-24TD-I	1.3.6.1.4.1.9.1.1801
	Catalyst 2960XR-48FPS-I	1.3.6.1.4.1.9.1.1802
	Catalyst 2960XR-48LPS-I	1.3.6.1.4.1.9.1.1803
	Catalyst 2960XR-48TS-I	1.3.6.1.4.1.9.1.1804
	Catalyst 2960XR-24PS-I	1.3.6.1.4.1.9.1.1805
	Catalyst 2960XR-24TS-I	1.3.6.1.4.1.9.1.1806
	Catalyst 2960XR-48FPD-L	1.3.6.1.4.1.9.1.1807
	Catalyst 2960XR-48LPD-L	1.3.6.1.4.1.9.1.1808
	Catalyst 2960XR-48PD-L	1.3.6.1.4.1.9.1.1809
	Catalyst 2960XR-24PD-L	1.3.6.1.4.1.9.1.1810
	Catalyst 2960XR-24TD-L	1.3.6.1.4.1.9.1.1811
	Catalyst 2960XR-48FPS-L	1.3.6.1.4.1.9.1.1812
	Catalyst 2960XR-48LPS-L	1.3.6.1.4.1.9.1.1813
	Catalyst 2960XR-48TS-L	1.3.6.1.4.1.9.1.1814
	Catalyst 2960XR-24PS-L	1.3.6.1.4.1.9.1.1815
	Catalyst 2960XR-24TS-L	1.3.6.1.4.1.9.1.1816
	Catalyst 2960XR-48FPD-I	1.3.6.1.4.1.9.1.1797
	Catalyst 2960XR-48LPD-I	1.3.6.1.4.1.9.1.1798
	Catalyst 2960XR-48TD-I	1.3.6.1.4.1.9.1.1799
Catalyst 2975	2975GS-48PS-L	1.3.6.1.4.1.9.1.1067
Catalyst 2975	2975GS-48PS-L-Stack	1.3.6.1.4.1.9.1.1068
Catalyst 3550	3550-24-DC	1.3.6.1.4.1.9.1.452
Catalyst 3560	3560-12PC-S	1.3.6.1.4.1.9.1.1015
	3560-24PS	1.3.6.1.4.1.9.1.563
	3560-24TS	1.3.6.1.4.1.9.1.633
	3560-48PS	1.3.6.1.4.1.9.1.564
	3560-48TS	1.3.6.1.4.1.9.1.634
	3560-8PC	1.3.6.1.4.1.9.1.797
	3560G-24PS	1.3.6.1.4.1.9.1.614
	3560G-24TS	1.3.6.1.4.1.9.1.615
	3560G-48PS	1.3.6.1.4.1.9.1.616
	3560G-48TS	1.3.6.1.4.1.9.1.617
	3560V2-24PS	1.3.6.1.4.1.9.1.1021
	3560V2-48PS	1.3.6.1.4.1.9.1.1025
	3560CX-12TC-S	1.3.6.1.4.1.9.1. 2133
	3560CX-8XPD-S	1.3.6.1.4.1.9.1.2131
	3560CX-8PT-S	1.3.6.1.4.1.9.1.2130
Catalyst 3560-C	3560CG-8PC-S	1.3.6.1.4.1.9.1.1317
	3560CPD-8PT-S	1.3.6.1.4.1.9.1.1368
	3560C-8PC-S	1.3.6.1.4.1.9.1.1466
	3560C-12PC-S	1.3.6.1.4.1.9.1.1465
Catalyst 3560-E	3560E-12D	1.3.6.1.4.1.9.1.930
	3560E-12SD	1.3.6.1.4.1.9.1.956
	3560E-24PD	1.3.6.1.4.1.9.1.795
	3560E-24TD	1.3.6.1.4.1.9.1.793
	3560E-48PD	1.3.6.1.4.1.9.1.796
	3560E-48TD	1.3.6.1.4.1.9.1.794
Catalyst 3560-X	3560X-24P (-L/S/E)	1.3.6.1.4.1.9.1.1228
	3560X-48PF (-L/S/E)	1.3.6.1.4.1.9.1.1229
	3560X-48P (-L/S/E)	1.3.6.1.4.1.9.1.1229
	3560X-48U	1.3.6.1.4.1.9.1.1710
	3560X-48TS	1.3.6.1.4.1.9.1.2066
Catalyst 3650	Catalyst C3650-24TS (-L/S/E)	1.3.6.1.4.1.9.1.1823
	Catalyst C3650-48TS (-L/S/E)	1.3.6.1.4.1.9.1. 1824
	Catalyst C3650-24PS (-L/S/E)	1.3.6.1.4.1.9.1. 1825
	Catalyst C3650-48PS (-L/S/E)	1.3.6.1.4.1.9.1. 1826
	Catalyst C3650-24TD (-L/S/E)	1.3.6.1.4.1.9.1. 1827
	Catalyst C3650-48TD (-L/S/E)	1.3.6.1.4.1.9.1. 1828
	Catalyst C3650-24PD (-L/S/E)	1.3.6.1.4.1.9.1. 1829
	Catalyst C3650-48PD (-L/S/E)	1.3.6.1.4.1.9.1.1830
	Catalyst C3650-Stack (-L/S/E)	1.3.6.1.4.1.9.1.1830
	Catalyst C3650-48PQ (-L/S/E)	1.3.6.1.4.1.9.1.1881
	Catalyst C3650-48TQ (-L/S/E)	1.3.6.1.4.1.9.1.1882
Catalyst 3750	3750 Stack	1.3.6.1.4.1.9.1.516
	3750-24FS	1.3.6.1.4.1.9.1.656
	3750-24PS	1.3.6.1.4.1.9.1.536
	3750-24TS	1.3.6.1.4.1.9.1.513
	3750-48PS	1.3.6.1.4.1.9.1.535
	3750-48TS	1.3.6.1.4.1.9.1.512
	3750G-12S	1.3.6.1.4.1.9.1.530
	3750G-12S-SD	1.3.6.1.4.1.9.1.688
	3750G-16TD	1.3.6.1.4.1.9.1.591
	3750G-24PS	1.3.6.1.4.1.9.1.602
	3750G-24T	1.3.6.1.4.1.9.1.514
	3750G-24TS	1.3.6.1.4.1.9.1.511
	3750G-24TS-1U	1.3.6.1.4.1.9.1.624
	3750G-24WS-S25	1.3.6.1.4.1.9.1.778
	3750G-24WS-S50	1.3.6.1.4.1.9.1.779
	3750G-48PS	1.3.6.1.4.1.9.1.603
	3750G-48TS	1.3.6.1.4.1.9.1.604
	3750V2-24PS	1.3.6.1.4.1.9.1.1023
	3750V2-48PS	1.3.6.1.4.1.9.1.1027
Catalyst 3750-X	3750X-48P (-L/E)	1.3.6.1.4.1.9.1.1225
	3750X-48PF (-L/S/E)	1.3.6.1.4.1.9.1.1225
	3750X-48P (-L/S)	1.3.6.1.4.1.9.1.1225
	3750X-24P (-L/S/E)	1.3.6.1.4.1.9.1.1224
Catalyst 3750 Metro	3750-24TE-M	1.3.6.1.4.1.9.1.574
Catalyst 3750-E	3750E-24PD	1.3.6.1.4.1.9.1.792
	3750E-24TD	1.3.6.1.4.1.9.1.789
	3750E-48PD	1.3.6.1.4.1.9.1.791
	3750E-48TD-S	1.3.6.1.4.1.9.1.790
Catalyst 3850	Catalyst C3850-24U (-L/S/E)	1.3.6.1.4.1.9.1.1767
	Catalyst C3850-48U (-L/S/E)	1.3.6.1.4.1.9.1.1768
	3850-48P (-L/S/E)	1.3.6.1.4.1.9.1.1641
	3850-24P (-L/S/E)	1.3.6.1.4.1.9.1.1642
	3850-48T (-L/S/E)	1.3.6.1.4.1.9.1.1643
	3850-24T (-L/S/E)	1.3.6.1.4.1.9.1.1644
	Catalyst 3850-12S-S	1.3.6.1.4.1.9.1.1880
	Catalyst 3850-12S-E	1.3.6.1.4.1.9.1.1880
	Catalyst 3850-24S-S	1.3.6.1.4.1.9.1.1879
	Catalyst 3850-24S-E	1.3.6.1.4.1.9.1.1879
	Catalyst C3850-12X48U	1.3.6.1.4.1.9.1.1745
Catalyst 4500	4503	1.3.6.1.4.1.9.5.58
	4503	1.3.6.1.4.1.9.1.503
	4506	1.3.6.1.4.1.9.5.59
	4506	1.3.6.1.4.1.9.1.502
	4507	1.3.6.1.4.1.9.1.501
	4510	1.3.6.1.4.1.9.1.537
Catalyst 4500-E	4503-E	1.3.6.1.4.1.9.1.874
	4506-E	1.3.6.1.4.1.9.1.875
	4507R-E	1.3.6.1.4.1.9.1.876
	4510R-E	1.3.6.1.4.1.9.1.877
	4507R+E	1.3.6.1.4.1.9.1.1286
	4510R+E	1.3.6.1.4.1.9.1.1287
Catalyst 4900	4948	1.3.6.1.4.1.9.1.626
Catalyst 4900	4948-10GE	1.3.6.1.4.1.9.1.659
Catalyst 6500	6503	1.3.6.1.4.1.9.5.56
	6503	1.3.6.1.4.1.9.1.449
	6504	1.3.6.1.4.1.9.1.657
	6506	1.3.6.1.4.1.9.5.45
	6506	1.3.6.1.4.1.9.1.282
	6509	1.3.6.1.4.1.9.5.44
	6509	1.3.6.1.4.1.9.1.283
	6509-NEB	1.3.6.1.4.1.9.5.61
	6513	1.3.6.1.4.1.9.5.50
	6513	1.3.6.1.4.1.9.1.400
Catalyst 6500-E	6509-E	1.3.6.1.4.1.9.1.283
	6506-E	1.3.6.1.4.1.9.1.282
	6504-E	1.3.6.1.4.1.9.1.657
	6503-E	1.3.6.1.4.1.9.1.449
Catalyst 6800ia	Catalyst 6800ia-48FPD-L	1.3.6.1.4.1.9.1.1866
Catalyst 6800ia	Catalyst 6800ia-48TD-L	1.3.6.1.4.1.9.1.1867
Catalyst 68xx	Catalyst 68xx Virtual Switch	1.3.6.1.4.1.9.1.1934
Catalyst 6880-X	Catalyst 6880-XLE	1.3.6.1.4.1.9.1.1784
Catalyst 6807-XL	Catalyst 6807-XL	1.3.6.1.4.1.9.1.1765
Catalyst 9200	C9200-24T	1.3.6.1.4.1.9.1.2694
	C9200-24P	1.3.6.1.4.1.9.1.2694
	C9200-48T	1.3.6.1.4.1.9.1.2694
	C9200-48P	1.3.6.1.4.1.9.1.2694
Catalyst 9200L	C9200L-24T-4G	1.3.6.1.4.1.9.1.2695
	C9200L-24P-4G	1.3.6.1.4.1.9.1.2695
	C9200L-48T-4G	1.3.6.1.4.1.9.1.2695
	C9200L-48P-4G	1.3.6.1.4.1.9.1.2695
	C9200L-24T-4X	1.3.6.1.4.1.9.1.2695
	C9200L-24P-4X	1.3.6.1.4.1.9.1.2695
	C9200L-48T-4X	1.3.6.1.4.1.9.1.2695
	C9200L-48P-4X	1.3.6.1.4.1.9.1.2695
Catalyst 9300	c930024T	1.3.6.1.4.1.9.1.2435
	c930024P	1.3.6.1.4.1.9.1.2436
	c930024U	1.3.6.1.4.1.9.1.2437
	c930024X	1.3.6.1.4.1.9.1.2438
	c930048T	1.3.6.1.4.1.9.1.2439
	c930048P	1.3.6.1.4.1.9.1.2440
	c930048U	1.3.6.1.4.1.9.1.2441
	c930048UXM	1.3.6.1.4.1.9.1.2442
Catalyst 9300L	C9300L-24T-4X	1.3.6.1.4.1.9.1.2583
	C9300L-48T-4X	1.3.6.1.4.1.9.1.2584
	C9300L-24P-4G	1.3.6.1.4.1.9.1.2585
	C9300L-48P-4G	1.3.6.1.4.1.9.1.2586
	C9300L-24T-4G	1.3.6.1.4.1.9.1.2792
	C9300L-48T-4G	1.3.6.1.4.1.9.1.2793
	C9300L-24P-4X	1.3.6.1.4.1.9.1.2798
	C9300LM-48UX-4Y	1.3.6.1.4.1.9.1.2804
Catalyst 9300L	C9300L-24UXG-4X	1.3.6.1.4.1.9.1.2800
	C9300L-48UXG-4X	1.3.6.1.4.1.9.1.2801
	C9300L-24UXG-2Q	1.3.6.1.4.1.9.1.2802
	C9300L-48UXG-2Q	1.3.6.1.4.1.9.1.2803
	C9300L-48P-4X	1.3.6.1.4.1.9.1.2804
	C9300L-48PF-4X	1.3.6.1.4.1.9.1.2992
	C9300L-48PF-4G	1.3.6.1.4.1.9.1.2993
Catalyst 9400	C9407R	1.3.6.1.4.1.9.1.2500
	C9410R	1.3.6.1.4.1.9.1.2501
	C9404R	1.3.6.1.4.1.9.1.2499
Catalyst 9500	c950012Q	1.3.6.1.4.1.9.1.2418
	c950024Q	1.3.6.1.4.1.9.1.2419
	c950040X	1.3.6.1.4.1.9.1.2420
Catalyst Express 500	500-24LC	1.3.6.1.4.1.9.1.725
	500-24PC	1.3.6.1.4.1.9.1.726
	500-24TT	1.3.6.1.4.1.9.1.724
	500G-12TC	1.3.6.1.4.1.9.1.727
Catalyst Express 520	520-24LC	1.3.6.1.4.1.9.1.933
	520-24PC	1.3.6.1.4.1.9.1.934
	520-24TT	1.3.6.1.4.1.9.1.932
	520-8PC	1.3.6.1.4.1.9.1.897
	520G-24TC	1.3.6.1.4.1.9.1.935
Cisco ME 4900	ME 4924-10GE	1.3.6.1.4.1.9.1.788
Catalyst C6880x	ciscoC6880x	1.3.6.1.4.1.9.1.1936
Catalyst 3560CX	Cisco Catalyst 3560CX-8XPD-S	1.3.6.1.4.1.9.1.2131
Catalyst 3560CX	Cisco Catalyst 3560CX-8PT-S	1.3.6.1.4.1.9.1.2130
Catalyst C3560	catwsC3560CX12pdS	1.3.6.1.4.1.9.1.2132
	catwsC3560CX12pcS	1.3.6.1.4.1.9.1.2134
	catwsC3560CX8tcS	1.3.6.1.4.1.9.1.2135
	catwsC3560CX8pcS	1.3.6.1.4.1.9.1.2136
Catalyst C2960	catwsC2960CX8tcL	1.3.6.1.4.1.9.1.2137
Catalyst 2960CX	Cisco Catalyst 2960CX-8PC-L	1.3.6.1.4.1.9.1.2191

Supported Cisco Routers

The following table lists the Cisco routers Emergency Responder supports.

Table 5. Supported Cisco Routers
Series (Ethernet Ports Only)	Supported Device	System Object ID from CISCO-PRODUCTS-MIB or CISCO-STACK-MIB
Cisco 1800	Cisco 1861-SRST-B/K9	1.3.6.1.4.1.9.1.904
	Cisco 1861-SRST-C-B/K9	1.3.6.1.4.1.9.1.939
	Cisco 1861-SRST-C-F/K9	1.3.6.1.4.1.9.1.940
	Cisco 1861-SRST-F/K9	1.3.6.1.4.1.9.1.905
	Cisco 1861-UC-2BRI-K9	1.3.6.1.4.1.9.1.902
	Cisco 1861-UC-4FXO-K9	1.3.6.1.4.1.9.1.903
	Cisco1861	1.3.6.1.4.1.9.1.1065
Cisco 1900	Cisco 1905	1.3.6.1.4.1.9.1.1192
	Cisco 1921	1.3.6.1.4.1.9.1.1191
	Cisco 1941	1.3.6.1.4.1.9.1.1047
Cisco 2800	Cisco 2811	1.3.6.1.4.1.9.1.576
	Cisco 2821	1.3.6.1.4.1.9.1.577
	Cisco 2851	1.3.6.1.4.1.9.1.578
Cisco 2900	Cisco 2911	1.3.6.1.4.1.9.1.1045
	Cisco 2921	1.3.6.1.4.1.9.1.1044
	Cisco 2951	1.3.6.1.4.1.9.1.1043
Cisco 3800	Cisco 3825	1.3.6.1.4.1.9.1.543
Cisco 3800	Cisco 3845	1.3.6.1.4.1.9.1.544
Cisco 3900	Cisco 3925	1.3.6.1.4.1.9.1.1042
	Cisco 3925E	1.3.6.1.4.1.9.1.1144
	Cisco 3945	1.3.6.1.4.1.9.1.1041
	Cisco 3945E	1.3.6.1.4.1.9.1.1145

Supported Switch Modules and Network Modules

Emergency Responder supports the following switch modules and network modules.

Table 6. Supported Switch Modules and Network Modules
Switch Modules and Network Modules	System Object ID from CISCO-PRODUCTS-MIB
Cisco SM-ES2-16-P	1.3.6.1.4.1.9.1.1048
Cisco SM-ES3-16-P	1.3.6.1.4.1.9.1.1049
Cisco SM-ES3G-16-P	1.3.6.1.4.1.9.1.1050
Cisco SM-ES2-24-P	1.3.6.1.4.1.9.1.1052
Cisco SM-ES3-24-P	1.3.6.1.4.1.9.1.1053
Cisco SM-ES3G-24-P	1.3.6.1.4.1.9.1.1054
Cisco SM-D-ES3-48-P	1.3.6.1.4.1.9.1.1056
Cisco SM-D-ES3G-48-P	1.3.6.1.4.1.9.1.1057
NME-16ES-1G	1.3.6.1.4.1.9.1.702
NME-16ES-1G-P	1.3.6.1.4.1.9.1.663
NME-X-23ES-1G	1.3.6.1.4.1.9.1.703
NME-X-23ES-1G-P	1.3.6.1.4.1.9.1.664
NME-XD-24ES-2S-P	1.3.6.1.4.1.9.1.665
NME-XD-48ES-2S-P	1.3.6.1.4.1.9.1.666

Note

Switch modules and network modules use the System Object IDs of the routers into which they are inserted.

Support for ISR-G2 SM and NM requires installation of the Cisco Options Package (COP) file. Download the COP file from the Download Software page on Cisco.com

Supported Cisco UCS Platforms

For information about supported Cisco Unified Computing System (UCS) platforms, see the Unified Communications Virtualization Supported Applications section of the Cisco Collaboration Virtualization wiki.

VMware Support

For information about VMware, see the Unified Communications VMWare Requirements section of the Cisco documentation wiki at https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-software-requirements.html.

Supported OVAs and Capacity

For information about OVAs, administrators should see the Virtualization for Cisco Emergency Responder (CER) at http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-emergency-responder.html.

Important Notes

FCC Emergency Call Regulations

The United States Federal Communications Commission (FCC) adopted rules to help ensure people who call 911 from Multi Line Telephone Systems (MLTS) like Unified Communications Manager can reach 911 directly and be quickly located by first responders. The FCC’s rules also impose requirements for transmitting dispatchable location information and require a notification be sent to a central location in the organization when a 911 call is initiated.

Cisco Emergency Responder provides advanced emergency calling to Unified Communications Manager. It assures that Unified CM sends emergency calls to the appropriate public safety answering point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and return the call if necessary. In addition, the system automatically tracks and updates phone moves and changes. It provides local onsite notification through several methods, including phone alert, web portal alert, email, and text alert.

Cisco Emergency Responder 11.5(x) Supported Upgrades

Cisco Emergency Responder 10.x and later is supported on Cisco Unified Computing System (UCS) and other virtual platforms only. All existing installations on Media Convergence Servers (MCS) should be migrated to UCS before upgrading to Cisco Emergency Responder 10.x or later.

Direct upgrades to Cisco Emergency Responder 11.5(x) are supported only from Cisco Emergency Responder 10.0(1) or Cisco Emergency Responder 10.0(2) or Cisco Emergency Responder 10.5(1) or Cisco Emergency Responder 11.0(1). All existing installations on MCS should be migrated to UCS before upgrading to Cisco Emergency Responder 11.5(x).

Note

To improve software integrity protection, Cisco Emergency Responder 11.5 has been signed with new RSA v3 keys to resolve CDET "CSCuo53520". Cisco Emergency Responder 10.0(2) and later releases have the fix for this and when upgrading to Cisco Emergency Responder 10.5 or later, it does not require any COP file installation. Upgrade from Cisco Emergency Responder 10.0(1) requires the installation of RSA v3 Cisco Options Package (COP) before you upgrade to Cisco Emergency Responder 10.5 or later. For information on the COP file, see http://www.cisco.com/web/software/282204704/18582/RSA3ver4.pdf.

Note

Any Fresh Installs or upgrade from any previous Cisco Emergency Responder releases to Cisco Emergency Responder 11.5(4)SU10 requires the installation of the COP file: ciscocm.cer_V11-5-4-SU9-SU10_CSCvz42806_C0142.cop.

Licensing

Cisco Prime License Manager provides license management for Cisco Emergency Responder 11.5. Emergency Responder communicates the licensing requirements to Cisco Prime License Manager. Emergency Responder attempts to discover all phones on Unified Communications Manager, excluding subnets not tracked by Emergency Responder. Together with the manually configured phones, these constitute the license requirements sent by Emergency Responder to the Cisco Prime License Manager. The Cisco Prime License Manager then compares the Emergency Responder license requirements with the licenses installed and reports back license compliance or noncompliance.

Note

Cisco Emergency Responder Options can be ordered through UCL (User Connect Licensing), UWL(User Workspace Licensing), and BE6000. For more information, see the Emergency Responder Options section in the Ordering Guide.

If the US Customer already has sufficient Unified CM User licenses, but just need the ER licenses, they can make use of ordering standalone ER Users through the top-level EMRGNCY-RSPNDR.

For more information on Cisco Prime License Manger, see the Cisco Prime License Manager Documentation Guide at http://www.cisco.com/en/US/partner/products/ps13081/tsd_products_support_series_home.html.

Cisco Emergency Responder 10.5 and onwards support Licenses Management in Cisco HCS License Manager. For more information on Cisco HCS License Manager, see the Cisco Hosted Collaboration Mediation at http://www.cisco.com/c/en/us/support/cloud-systems-management/hosted-collaboration-mediation/tsd-products-support-series-home.html

Caveats

This section contains information about accessing the Cisco Bug Search to find open caveats and resolved caveats.

Access Cisco Bug Search

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

All severity level 1 or 2 bugs
Significant severity level 3 bugs

You can search for problems by using Cisco Bug Search.

Before you begin

To access Cisco Bug Search, you need the following items:

Internet connection
Web browser
Cisco.com user ID and password

Procedure

Step 1	To access Cisco Bug Search, go to: https://tools.cisco.com/bugsearch
Step 2	Log in with your Cisco.com user ID and password.
Step 3	To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Open Caveats

There are no known issues in this release.

Resolved Caveats


Identifier	Headline
CSCwa47391	Evaluation of e911-chicago for Log4j RCE (Log4Shell) Vulnerability vulnerability
CSCwa77227	Cisco Emergency Responder Assessment of CVE-2021-4034 Pwnkit
CSCvz42806	PLM connection with CER shows Not connected. utils network connectivity failing with error.
CSCwa23663	CLI command show tech dbintegrity not providing integrity data in output file
CSCwa19468	Core Dump caused during 911 call
CSCvt73209	Scheduled backups executed one hour early or later when DST takes effect
CSCwa77818	Branding file upload is failing in CER
CSCwa56243	NSS remote code execution

Cisco Emergency Responder Version 11.5(4)SU11 Release Notes

Available Languages

Download Options

Bias-Free Language

Introduction

Requirements

Supported Hardware and Software

Supported Web Browsers

Recommended Software

Supported Phones

Supported Voice-Ready LAN Switches

Supported Cisco Routers

Supported Switch Modules and Network Modules

Supported Cisco UCS Platforms

VMware Support

Supported OVAs and Capacity

Related Documentation

Important Notes

FCC Emergency Call Regulations

Cisco Emergency Responder 11.5(x) Supported Upgrades

Licensing

Caveats

Access Cisco Bug Search

Before you begin

Procedure

Open Caveats

Resolved Caveats

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