First Published: August 17, 2017

Last Updated: December 13, 2020

Introduction

Cisco Emergency Responder Release 12.0(1) SU1 supports the following new features:

  • Single Sign On(SSO SAML v2)—Use Enterprise Authentication to login to Cisco Emergency Responder and improve productivity by reducing multiple log-on events. Supported IdP includes OpenAM, Active Directory Federation Services, PingFederate and F5.

  • IPv6 Only Endpoint—Track IPv6 Endpoints registered to Cisco Unified Communications Manager through switch port based tracking.

  • Smart Licensing—The Cisco Smart Software Manager (CSSM) replaces the Prime License Manager (PLM) to provide a simple cloud portal to manage licensing entitlements for Cisco Emergency Responder.

  • Branding Customization—Customize Cisco Emergency Responder User Interface with your corporate branding logos.

Requirements

Supported Hardware and Software

The information in the following sections discuss Hardware and Software requirements for Cisco Emergency Responder 12.0(1) SU1. Read these sections before you perform an upgrade.

Required Software

The following table lists required software that you must install to use Emergency Responder.

Table 1. Required Software

Item

Supported Software Release

Description

Cisco Unified Communications Manager

  • Cisco Unified Communications Manager 12.0(x)

  • Cisco Unified Communications Manager 11.5(x)

  • Cisco Unified Communications Manager 11.0(x)

  • Cisco Unified Communications Manager 10.5(x)

  • Cisco Unified Communications Manager 10.0(x)

  • Cisco Unified Communications Manager 9.1(x)

The software that runs the telephony network.

Web browser

  • Microsoft Internet Explorer (IE) 11.0

  • Microsoft Internet Explorer (IE) 10.0

  • Microsoft Internet Explorer (IE) 9.0

  • Microsoft Internet Explorer (IE) 8.0

  • Chrome

  • Mozilla Firefox 24

  • Mozilla Firefox 10.0

  • Safari (On MAC)

Note 

Microsoft IE 8.0 is supported in Cisco Emergency Responder 9.0 and later when running on Microsoft Windows XP SP3 and Windows 7.

Microsoft IE 9.0 is not supported in Windows XP.

Recommended Software

The following table lists optional software that is recommended for use with Emergency Responder.

Table 2. Recommended Software

Item

Minimum software release

Description

Email server

Any SMTP email server

Used to send email notifications to onsite alert (security) personnel. If you use an SMTP email paging server, personnel are paged instead of emailed.

Supported Phones

The following table lists the different types of phones that support Emergency Responder. The support that Emergency Responder supplies differs depending on the type of phone and the type of switch port to which the phone is attached.

Table 3. Supported Phones

Phones

Description

Phones that are automatically tracked using Cisco Discovery Protocol

  • Skinny Call Control Protocol (SCCP) on Cisco Unified IP Phone 8945, 8941, 7985, 7975, 7971, 7970, 7965, 7962, 7961, 7960, 7945, 7942, 7941, 7940, 7937, 7936, 7935, 7931, 7912, 7911, 7910, 7906, 6961, 6945, 6941, 6921, 6911, 6901

  • Session Initiation Protocol (SIP) on Cisco Unified IP Phone 9971, 9951, 8961, 8945, 8941, 8865, 8861, 8851, 8845, 8841, 8832, 8831, 8811, 8800, 7975, 7971, 7970, 7965, 7962, 7961, 7960, 7945, 7942, 7941, 7940, 7912, 7911, 7910, 7906, 7905, 7902, 7861, 7841, 7821, 7811, 7832, 6961, 6945, 6941, 6921, 6911, 6901, 3911, 3905; Cisco IP Phone 7821, 7841, 7861; Cisco IP Video Phone E20; Cisco TelePresence EX60, EX90, MX200, MX300, MX700, MX800, SX10, SX20, and SX80; Cisco TelePresence System Quick Set C20 and Cisco TelePresence Codec C40, C60, and C90

  • VXC 6215

  • SPA Phones: 525G, 512G

  • Cisco IP Communicator

  • Cisco Webex DX650, DX70, DX80

These phones do not require any special Emergency Responder configuration. However, you must enable Cisco Discovery Protocol on the switches.

Note 
Although Cisco Analog Telephone Adapter (ATA) phones support Cisco Discovery Protocol and SCCP, Emergency Responder cannot automatically track them. You can add ATA phones manually and assign them to an Emergency Response Location (ERL). Emergency Responder routes calls from ATA phones based on the assigned ERL.
Note 
Cisco IP Communicator can be tracked using Cisco Discovery Protocol only when it is installed with the Device ID containing the MAC address of the wired network interface and operating over a wired network interface.

Phones that you can track using IP subnet

  • Cisco Unified Wireless IP Phone 7920, 7921G, 7925G, 7925G-EX, 7926G, 8821, and Cisco Cius

  • Clients like Cisco Jabber and Cisco Webex

  • VXC 6215

  • Cisco IP Communicator

  • Cisco UC Integration for Microsoft Office Communicator, Cisco UC Integration for Microsoft Lync, Cisco Jabber, Cisco Unified Personal Communicator, and third-party SIP phones

  • Any Cisco Unified IP Phone or third-party SIP phone that is connected to Cisco or third-party switches that are not discovered or supported by Emergency Responder

To track these phones, you must configure the subnet and then assign ERLs to the configured subnets.

Note 
Any IP endpoint can be tracked at call time using the IP subnet provided that the Use IP Address from Call Signaling Telephony setting is enabled.

Cisco Webex client is represented and tracked through the registered Spark RD (Remote Destination) entity in Unified Communications Manager.

Phones that you can manually define or track using IP subnet

  • Phones that are connected to analog line gateways such as Cisco VG350 or VG224 series or ATA 180 series or ATA 190 series or ATA 191 series

  • Any H.323 endpoints

These phones are supported only if their calls are routed by Cisco Unified Communications Manager.

Note 
Any IP endpoint can be tracked at call time using the IP subnet provided that the Use IP Address From Call Signaling Telephony setting is enabled.

Phones supported for off-premises location confirmation and update with the Remote Worker Emergency Calling feature in Unified Communications Manager 9.0 and later

  • Cisco IP Communicator

  • Cisco Unified IP Phone 9971, 9951, 8961,8945, 8941, 8865, 8861, 8851, 8845, 8841, 7975, 7971, 7970, 7965, 7962, 7961, 7945, 7942, 7941, 7911, 7910, and 7906

When configured for off-premises use in Unified Communications Manager 9.0 and later, these phones provide displays for off-premises users to confirm or update their off-premises location.

Note 
If the user dismisses the display before confirming or updating the location, the location can be recovered by selecting Running Applications from the Services menu or by resetting the phone.

Phones supported for Access Point based tracking with Unified Communications Manager 11.5 and later

Cisco Unified Wireless IP Phone 7925G, 7925G-EX, 7926G

Wireless Access Points need to be defined in Unified Communications Manager 11.5 and later, these phones provide their upstream infrastructure information (like BSSID) through Station Info messages to Unified Communications Manager. Cisco Emergency Responder through AXL Change Notification can track these phones through the associated Access Point.

Supported Voice Ready Lan Switches

The following table lists the LAN switch models that Emergency Responder supports. A LAN switch model is supported only if the SNMP System Object ID appears in this table, regardless of the LAN switch configuration or software release.


Note

Emergency Responder requires SNMP Version 1, Version 2, Version 2c, or Version 3 for automatic tracking of Cisco Unified IP Phones by connected switch ports.

Table 4. Supported Voice-Ready LAN Switches

Series (Ethernet Ports Only)

Supported Device

System Object ID from CISCO-PRODUCTS-MIB or CISCO-STACK-MIB

Catalyst 2940

2940-8TF

1.3.6.1.4.1.9.1.542

2940-8TT

1.3.6.1.4.1.9.1.540

Catalyst 2950

2950-12

1.3.6.1.4.1.9.1.323

2950-24

1.3.6.1.4.1.9.1.324

2950C-24

1.3.6.1.4.1.9.1.325

2950G-24-EI-DC

1.3.6.1.4.1.9.1.472

2950S-24

1.3.6.1.4.1.9.1.430

2950SX-24

1.3.6.1.4.1.9.1.480

2950SX-48

1.3.6.1.4.1.9.1.560

Catalyst 2960

2960-24LT-L

1.3.6.1.4.1.9.1.951

2960-24PC-L

1.3.6.1.4.1.9.1.950

2960-24-S

1.3.6.1.4.1.9.1.929

2960-24TC-L

1.3.6.1.4.1.9.1.694

2960-24TC-S

1.3.6.1.4.1.9.1.928

2960-24TT-L

1.3.6.1.4.1.9.1.716

2960-48PST-L

1.3.6.1.4.1.9.1.1016

2960-48TC-L

1.3.6.1.4.1.9.1.695

2960-48TC-S

1.3.6.1.4.1.9.1.927

2960-48TT-L

1.3.6.1.4.1.9.1.717

2960-8TC-L

1.3.6.1.4.1.9.1.798

2960-8TC-S

1.3.6.1.4.1.9.1.1006

2960G-24TC-L

1.3.6.1.4.1.9.1.696

2960G-48TC-L

1.3.6.1.4.1.9.1.697

2960G-8TC-L

1.3.6.1.4.1.9.1.799

2960PD-8TT-L

1.3.6.1.4.1.9.1.952

2960-48PST-S

1.3.6.1.4.1.9.1.1148

2960-24LC-S

1.3.6.1.4.1.9.1.1146

2960-24PC-S

1.3.6.1.4.1.9.1.1147

Catalyst 2960-C

2960CPD-8PT-L

1.3.6.1.4.1.9.1.1315

2960C-8PC-L

1.3.6.1.4.1.9.1.1366

2960C-12PC-L

1.3.6.1.4.1.9.1.1367

Catalyst 2960-Plus

2960-Plus 48PST-L

1.3.6.1.4.1.9.1.1748

2960-Plus 24PC-

1.3.6.1.4.1.9.1.1749

2960-Plus 24LC-L

1.3.6.1.4.1.9.1.1750

2960-Plus 48PST-S

1.3.6.1.4.1.9.1.1753

2960-Plus 24PC-S

1.3.6.1.4.1.9.1.1754

2960-Plus 24LC-S

1.3.6.1.4.1.9.1.1755

Catalyst 2960-S

2960S Stack

1.3.6.1.4.1.9.1.1208

2960S-24PD-L

1.3.6.1.4.1.9.1.1261

2960S-24PS-L

1.3.6.1.4.1.9.1.1265

2960S-48FPD-L

1.3.6.1.4.1.9.1.1258

2960S-48FPS-L

1.3.6.1.4.1.9.1.1263

2960S-48LPD-L

1.3.6.1.4.1.9.1.1259

2960S-48LPS-L

1.3.6.1.4.1.9.1.1264

Catalyst 2960X

Catalyst 2960X-48LPD-L

1.3.6.1.4.1.9.1.1691

Catalyst 2960X-48TD-L

1.3.6.1.4.1.9.1.1692

Catalyst 2960X-24TD-L

1.3.6.1.4.1.9.1.1694

Catalyst 2960X-48FPS-L

1.3.6.1.4.1.9.1.1695

Catalyst 2960X-48LPS-L

1.3.6.1.4.1.9.1.1696

Catalyst 2960X-48TS-L

1.3.6.1.4.1.9.1.1698

Catalyst 2960X-24TS-L

1.3.6.1.4.1.9.1.1699

Catalyst 2960X-24PSK-L

1.3.6.1.4.1.9.1.1700

Catalyst 2960X-48LPS-S

1.3.6.1.4.1.9.1.1701

Catalyst 2960X-24PS-S

1.3.6.1.4.1.9.1.1702

Catalyst 2960X-48TS-LL

1.3.6.1.4.1.9.1.1703

Catalyst 2960X-24TS-LL

1.3.6.1.4.1.9.1.1704

Catalyst 2960X-24PS-L

1.3.6.1.4.1.9.1.1697

Catalyst 2960X-24PD-L

1.3.6.1.4.1.9.1.1693

Catalyst 2960X-48FPD-L

1.3.6.1.4.1.9.1.1690

Catalyst 2960XR

Catalyst 2960XR-24PD-I

1.3.6.1.4.1.9.1.1800

Catalyst 2960XR-24TD-I

1.3.6.1.4.1.9.1.1801

Catalyst 2960XR-48FPS-I

1.3.6.1.4.1.9.1.1802

Catalyst 2960XR-48LPS-I

1.3.6.1.4.1.9.1.1803

Catalyst 2960XR-48TS-I

1.3.6.1.4.1.9.1.1804

Catalyst 2960XR-24PS-I

1.3.6.1.4.1.9.1.1805

Catalyst 2960XR-24TS-I

1.3.6.1.4.1.9.1.1806

Catalyst 2960XR-48FPD-L

1.3.6.1.4.1.9.1.1807

Catalyst 2960XR-48LPD-L

1.3.6.1.4.1.9.1.1808

Catalyst 2960XR-48PD-L

1.3.6.1.4.1.9.1.1809

Catalyst 2960XR-24PD-L

1.3.6.1.4.1.9.1.1810

Catalyst 2960XR-24TD-L

1.3.6.1.4.1.9.1.1811

Catalyst 2960XR-48FPS-L

1.3.6.1.4.1.9.1.1812

Catalyst 2960XR-48LPS-L

1.3.6.1.4.1.9.1.1813

Catalyst 2960XR-48TS-L

1.3.6.1.4.1.9.1.1814

Catalyst 2960XR-24PS-L

1.3.6.1.4.1.9.1.1815

Catalyst 2960XR-24TS-L

1.3.6.1.4.1.9.1.1816

Catalyst 2960XR-48FPD-I

1.3.6.1.4.1.9.1.1797

Catalyst 2960XR-48LPD-I

1.3.6.1.4.1.9.1.1798

Catalyst 2960XR-48TD-I

1.3.6.1.4.1.9.1.1799

Catalyst 2975

2975GS-48PS-L

1.3.6.1.4.1.9.1.1067

2975GS-48PS-L-Stack

1.3.6.1.4.1.9.1.1068

Catalyst 3550

3550-24-DC

1.3.6.1.4.1.9.1.452

Catalyst 3560

3560-12PC-S

1.3.6.1.4.1.9.1.1015

3560-24PS

1.3.6.1.4.1.9.1.563

3560-24TS

1.3.6.1.4.1.9.1.633

3560-48PS

1.3.6.1.4.1.9.1.564

3560-48TS

1.3.6.1.4.1.9.1.634

3560-8PC

1.3.6.1.4.1.9.1.797

3560G-24PS

1.3.6.1.4.1.9.1.614

3560G-24TS

1.3.6.1.4.1.9.1.615

3560G-48PS

1.3.6.1.4.1.9.1.616

3560G-48TS

1.3.6.1.4.1.9.1.617

3560V2-24PS

1.3.6.1.4.1.9.1.1021

3560V2-48PS

1.3.6.1.4.1.9.1.1025

3560CX-12TC-S

1.3.6.1.4.1.9.1. 2133

3560CX-8XPD-S

1.3.6.1.4.1.9.1.2131

3560CX-8PT-S

1.3.6.1.4.1.9.1.2130

Catalyst 3560-C

3560CG-8PC-S

1.3.6.1.4.1.9.1.1317

3560CPD-8PT-S

1.3.6.1.4.1.9.1.1368

3560C-8PC-S

1.3.6.1.4.1.9.1.1466

3560C-12PC-S

1.3.6.1.4.1.9.1.1465

Catalyst 3560-E

3560E-12D

1.3.6.1.4.1.9.1.930

3560E-12SD

1.3.6.1.4.1.9.1.956

3560E-24PD

1.3.6.1.4.1.9.1.795

3560E-24TD

1.3.6.1.4.1.9.1.793

3560E-48PD

1.3.6.1.4.1.9.1.796

3560E-48TD

1.3.6.1.4.1.9.1.794

Catalyst 3560-X

3560X-24P (-L/S/E)

1.3.6.1.4.1.9.1.1228

3560X-48PF (-L/S/E)

1.3.6.1.4.1.9.1.1229

3560X-48P (-L/S/E)

1.3.6.1.4.1.9.1.1229

3560X-48U

1.3.6.1.4.1.9.1.1710

3560X-48TS

1.3.6.1.4.1.9.1.2066

Catalyst 3650

Catalyst C3650-24TS (-L/S/E)

1.3.6.1.4.1.9.1.1823

Catalyst C3650-48TS (-L/S/E)

1.3.6.1.4.1.9.1. 1824

Catalyst C3650-24PS (-L/S/E)

1.3.6.1.4.1.9.1. 1825

Catalyst C3650-48PS (-L/S/E)

1.3.6.1.4.1.9.1. 1826

Catalyst C3650-24TD (-L/S/E)

1.3.6.1.4.1.9.1. 1827

Catalyst C3650-48TD (-L/S/E)

1.3.6.1.4.1.9.1. 1828

Catalyst C3650-24PD (-L/S/E)

1.3.6.1.4.1.9.1. 1829

Catalyst C3650-48PD (-L/S/E)

1.3.6.1.4.1.9.1.1830

Catalyst C3650-Stack (-L/S/E)

1.3.6.1.4.1.9.1.1830

Catalyst C3650-48PQ (-L/S/E)

1.3.6.1.4.1.9.1.1881

Catalyst C3650-48TQ (-L/S/E)

1.3.6.1.4.1.9.1.1882

Catalyst 3750

3750 Stack

1.3.6.1.4.1.9.1.516

3750-24FS

1.3.6.1.4.1.9.1.656

3750-24PS

1.3.6.1.4.1.9.1.536

3750-24TS

1.3.6.1.4.1.9.1.513

3750-48PS

1.3.6.1.4.1.9.1.535

3750-48TS

1.3.6.1.4.1.9.1.512

3750G-12S

1.3.6.1.4.1.9.1.530

3750G-12S-SD

1.3.6.1.4.1.9.1.688

3750G-16TD

1.3.6.1.4.1.9.1.591

3750G-24PS

1.3.6.1.4.1.9.1.602

3750G-24T

1.3.6.1.4.1.9.1.514

3750G-24TS

1.3.6.1.4.1.9.1.511

3750G-24TS-1U

1.3.6.1.4.1.9.1.624

3750G-24WS-S25

1.3.6.1.4.1.9.1.778

3750G-24WS-S50

1.3.6.1.4.1.9.1.779

3750G-48PS

1.3.6.1.4.1.9.1.603

3750G-48TS

1.3.6.1.4.1.9.1.604

3750V2-24PS

1.3.6.1.4.1.9.1.1023

3750V2-48PS

1.3.6.1.4.1.9.1.1027

Catalyst 3750-X

3750X-48P (-L/E)

1.3.6.1.4.1.9.1.1225

3750X-48PF (-L/S/E)

1.3.6.1.4.1.9.1.1225

3750X-48P (-L/S)

1.3.6.1.4.1.9.1.1225

3750X-24P (-L/S/E)

1.3.6.1.4.1.9.1.1224

Catalyst 3750 Metro

3750-24TE-M

1.3.6.1.4.1.9.1.574

Catalyst 3750-E

3750E-24PD

1.3.6.1.4.1.9.1.792

3750E-24TD

1.3.6.1.4.1.9.1.789

3750E-48PD

1.3.6.1.4.1.9.1.791

3750E-48TD-S

1.3.6.1.4.1.9.1.790

Catalyst 3850

Catalyst C3850-24U (-L/S/E)

1.3.6.1.4.1.9.1.1767

Catalyst C3850-48U (-L/S/E)

1.3.6.1.4.1.9.1.1768

3850-48P (-L/S/E)

1.3.6.1.4.1.9.1.1641

3850-24P (-L/S/E)

1.3.6.1.4.1.9.1.1642

3850-48T (-L/S/E)

1.3.6.1.4.1.9.1.1643

3850-24T (-L/S/E)

1.3.6.1.4.1.9.1.1644

Catalyst 3850-12S-S

1.3.6.1.4.1.9.1.1880

Catalyst 3850-12S-E

1.3.6.1.4.1.9.1.1880

Catalyst 3850-24S-S

1.3.6.1.4.1.9.1.1879

Catalyst 3850-24S-E

1.3.6.1.4.1.9.1.1879

Catalyst C3850-12X48U

1.3.6.1.4.1.9.1.1745

Catalyst 4500

4503

1.3.6.1.4.1.9.5.58

4503

1.3.6.1.4.1.9.1.503

4506

1.3.6.1.4.1.9.5.59

4506

1.3.6.1.4.1.9.1.502

4507

1.3.6.1.4.1.9.1.501

4510

1.3.6.1.4.1.9.1.537

Catalyst 4500-E

4503-E

1.3.6.1.4.1.9.1.874

4506-E

1.3.6.1.4.1.9.1.875

4507R-E

1.3.6.1.4.1.9.1.876

4510R-E

1.3.6.1.4.1.9.1.877

4507R+E

1.3.6.1.4.1.9.1.1286

4510R+E

1.3.6.1.4.1.9.1.1287

Catalyst 4900

4948

1.3.6.1.4.1.9.1.626

4948-10GE

1.3.6.1.4.1.9.1.659

Catalyst 6500

6503

1.3.6.1.4.1.9.5.56

6503

1.3.6.1.4.1.9.1.449

6504

1.3.6.1.4.1.9.1.657

6506

1.3.6.1.4.1.9.5.45

6506

1.3.6.1.4.1.9.1.282

6509

1.3.6.1.4.1.9.5.44

6509

1.3.6.1.4.1.9.1.283

6509-NEB

1.3.6.1.4.1.9.5.61

6513

1.3.6.1.4.1.9.5.50

6513

1.3.6.1.4.1.9.1.400

Catalyst 6500-E

6509-E

1.3.6.1.4.1.9.1.283

6506-E

1.3.6.1.4.1.9.1.282

6504-E

1.3.6.1.4.1.9.1.657

6503-E

1.3.6.1.4.1.9.1.449

Catalyst 6800ia

Catalyst 6800ia-48FPD-L

1.3.6.1.4.1.9.1.1866

Catalyst 6800ia-48TD-L

1.3.6.1.4.1.9.1.1867

Catalyst 68xx

Catalyst 68xx Virtual Switch

1.3.6.1.4.1.9.1.1934

Catalyst 6880-X

Catalyst 6880-XLE

1.3.6.1.4.1.9.1.1784

Catalyst 6807-XL

Catalyst 6807-XL

1.3.6.1.4.1.9.1.1765

Catalyst 9200

C9200-24T

1.3.6.1.4.1.9.1.2694

C9200-24P

1.3.6.1.4.1.9.1.2694

C9200-48T

1.3.6.1.4.1.9.1.2694

C9200-48P

1.3.6.1.4.1.9.1.2694

Catalyst 9300

c930024T

1.3.6.1.4.1.9.1.2435

c930024P

1.3.6.1.4.1.9.1.2436

c930024U

1.3.6.1.4.1.9.1.2437

c930024X

1.3.6.1.4.1.9.1.2438

c930048T

1.3.6.1.4.1.9.1.2439

c930048P

1.3.6.1.4.1.9.1.2440

c930048U

1.3.6.1.4.1.9.1.2441

c930048UXM

1.3.6.1.4.1.9.1.2442

Catalyst 9400

C9407R

1.3.6.1.4.1.9.1.2500

C9410R

1.3.6.1.4.1.9.1.2501

C9404R

1.3.6.1.4.1.9.1.2499

Catalyst Express 500

500-24LC

1.3.6.1.4.1.9.1.725

500-24PC

1.3.6.1.4.1.9.1.726

500-24TT

1.3.6.1.4.1.9.1.724

500G-12TC

1.3.6.1.4.1.9.1.727

Catalyst Express 520

520-24LC

1.3.6.1.4.1.9.1.933

520-24PC

1.3.6.1.4.1.9.1.934

520-24TT

1.3.6.1.4.1.9.1.932

520-8PC

1.3.6.1.4.1.9.1.897

520G-24TC

1.3.6.1.4.1.9.1.935

Cisco ME 4900

ME 4924-10GE

1.3.6.1.4.1.9.1.788

Catalyst C6880x

ciscoC6880x

1.3.6.1.4.1.9.1.1936

Catalyst 3560CX

Cisco Catalyst 3560CX-8XPD-S

1.3.6.1.4.1.9.1.2131

Cisco Catalyst 3560CX-8PT-S

1.3.6.1.4.1.9.1.2130

Catalyst C3560

catwsC3560CX12pdS

1.3.6.1.4.1.9.1.2132

catwsC3560CX12pcS

1.3.6.1.4.1.9.1.2134

catwsC3560CX8tcS

1.3.6.1.4.1.9.1.2135

catwsC3560CX8pcS

1.3.6.1.4.1.9.1.2136

Catalyst C2960

catwsC2960CX8tcL

1.3.6.1.4.1.9.1.2137

Catalyst 2960CX

Cisco Catalyst 2960CX-8PC-L

1.3.6.1.4.1.9.1.2191

Supported Cisco Routers

The following table lists the Cisco routers Emergency Responder supports.

Table 5. Supported Cisco Routers

Series (Ethernet Ports Only)

Supported Device

System Object ID from CISCO-PRODUCTS-MIB or CISCO-STACK-MIB

Cisco 1800

Cisco 1861-SRST-B/K9

1.3.6.1.4.1.9.1.904

Cisco 1861-SRST-C-B/K9

1.3.6.1.4.1.9.1.939

Cisco 1861-SRST-C-F/K9

1.3.6.1.4.1.9.1.940

Cisco 1861-SRST-F/K9

1.3.6.1.4.1.9.1.905

Cisco 1861-UC-2BRI-K9

1.3.6.1.4.1.9.1.902

Cisco 1861-UC-4FXO-K9

1.3.6.1.4.1.9.1.903

Cisco1861

1.3.6.1.4.1.9.1.1065

Cisco 1900

Cisco 1905

1.3.6.1.4.1.9.1.1192

Cisco 1921

1.3.6.1.4.1.9.1.1191

Cisco 1941

1.3.6.1.4.1.9.1.1047

Cisco 2800

Cisco 2811

1.3.6.1.4.1.9.1.576

Cisco 2821

1.3.6.1.4.1.9.1.577

Cisco 2851

1.3.6.1.4.1.9.1.578

Cisco 2900

Cisco 2911

1.3.6.1.4.1.9.1.1045

Cisco 2921

1.3.6.1.4.1.9.1.1044

Cisco 2951

1.3.6.1.4.1.9.1.1043

Cisco 3800

Cisco 3825

1.3.6.1.4.1.9.1.543

Cisco 3845

1.3.6.1.4.1.9.1.544

Cisco 3900

Cisco 3925

1.3.6.1.4.1.9.1.1042

Cisco 3925E

1.3.6.1.4.1.9.1.1144

Cisco 3945

1.3.6.1.4.1.9.1.1041

Cisco 3945E

1.3.6.1.4.1.9.1.1145

Related Documentation

Cisco Emergency Responder Documentation

See the publications for Cisco Emergency Responder. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Important

Cisco Emergency Responder 12.0(x) Supported Upgrades

Cisco Emergency Responder 10.x and later is supported on Cisco Unified Computing System (UCS) and other virtual platforms only. All existing installations on Media Convergence Servers (MCS) should be migrated to UCS before upgrading to Cisco Emergency Responder 10.x or later.

Direct upgrades to Cisco Emergency Responder 12.0(x) are supported only from Cisco Emergency Responder 9.0(1) or Cisco Emergency Responder 9.0(2) or Cisco Emergency Responder 10.0(1) or Cisco Emergency Responder 10.0(2) or Cisco Emergency Responder 10.5(1) or Cisco Emergency Responder 10.5(1a) or Cisco Emergency Responder 11.0(1) or Cisco Emergency Responder 11.5(1) or Cisco Emergency Responder 11.5(2) or Cisco Emergency Responder 11.5(2a) or Cisco Emergency Responder 11.5(3). All existing installations on MCS should be migrated to UCS before upgrading to Cisco Emergency Responder 12.0(x).


Note

To improve software integrity protection, Cisco Emergency Responder 12.0 has been signed with new RSA v3 keys to resolve CDET "CSCuo53520". Cisco Emergency Responder 10.0(2) and later releases have the fix for this and when upgrading to Cisco Emergency Responder 10.5 or later, it does not require any COP file installation. Upgrade from Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 or Cisco Emergency Responder 8.7 or Cisco Emergency Responder 9.0(1) or Cisco Emergency Responder 9.0(2) or Cisco Emergency Responder 10.0(1) requires the installation of RSA v3 Cisco Options Package (COP) before you upgrade to Cisco Emergency Responder 10.5 or later. For information on the COP file, see http://www.cisco.com/web/software/282204704/18582/RSA3ver4.pdf

.

Also, when upgrading from Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 it requires the installation of a Refresh Upgrade Cisco Options Package (COP) before you upgrade to Cisco Emergency Responder 10.5 or later. Upgrade to Cisco Emergency Responder 10.5 or later is a Refresh Upgrade and may require longer downtime.

Direct upgrades from Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x or Cisco Emergency Responder 8.0 or Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 or Cisco Emergency Responder 8.7 to Cisco Emergency Responder 12.0(x) are not supported. Customers must first complete an upgrade to Cisco Emergency Responder 8.6.

  • If existing Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x, or Cisco Emergency Responder 8.0 or Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 or Cisco Emergency Responder 8.7 is installed on an MCS model that is supported by Cisco Emergency Responder 8.6 or supported through Bridge Upgrade of the system, the customer must first upgrade to Cisco Emergency Responder 8.6, then migrate to UCS or virtual platform, and then upgrade to Cisco Emergency Responder 12.0(x).

  • If existing Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x or Cisco Emergency Responder 8.0 or Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 or Cisco Emergency Responder 8.7 is installed on MCS, which is not supported by Cisco Emergency Responder 8.6, customer must perform a fresh installation of Cisco Emergency Responder 12.0(x).

Licensing

Cisco Smart Software Manager replaces Prime License Manager in Cisco Emergency Responder Release 12.0(1) and later versions.

Cisco Smart Software Licensing is a new way of thinking about licensing. It adds flexibility to your licensing and simplifies it across the enterprise. It also delivers visibility into your license ownership and consumption.

Cisco Smart Software Licensing helps you to procure, deploy, and manage licenses easily where devices self-register and report license consumption, removing the need for product activation keys (PAK). It pools license entitlements in a single account and allows you to move licenses freely through the network, wherever you need them. It is enabled across Cisco products and managed by a direct cloud-based or mediated deployment model.

This service registers the product instance, reports license usage, and obtains the necessary authorization from Cisco Smart Software Manager or Cisco Smart Software Manager satellite.

You can use Smart Licensing to:

  • Register with Cisco Smart Software Manager or Cisco Smart Software Manager satellite

  • See the license usage and count

  • See the status of each license type

  • See the product licenses available on Cisco Smart Software Manager or Cisco Smart Software Manager satellite

  • Renew License Authorization with Cisco Smart Software Manager or Cisco Smart Software Manager satellite

  • Renew the License Registration

  • Deregister with Cisco Smart Software Manager or Cisco Smart Software Manager satellite

For more information, see the "Plan for Cisco Emergency Responder" chapter of the Cisco Emergency Responder Administration Guide, Release 12.0(1), at https://www.cisco.com/c/en/us/support/unified-communications/emergency-responder/products-maintenance-guides-list.html.


Note

Cisco Emergency Responder is not part of Cisco Unified Workspace Licensing (UWL) or Cisco User Connect Licensing (UCL).

The classic licenses can be migrated to smart entitlements and it can be done through License Registration Portal (LRP) or Cisco Smart Software Manager (CSSM). For more information on Software Licensing Operations, see https://www.cisco.com/web/fw/tools/swift/xui/html/help.html

Caveats

This section contains information about accessing the Cisco Bug Search to find open caveats and resolved caveats.

Access Cisco Bug Search

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

  • All severity level 1 or 2 bugs

  • Significant severity level 3 bugs

You can search for problems by using Cisco Bug Search.

Before you begin

To access Cisco Bug Search, you need the following items:

  • Internet connection

  • Web browser

  • Cisco.com user ID and password

Procedure
Step 1

To access Cisco Bug Search, go to:

https://tools.cisco.com/bugsearch

Step 2

Log in with your Cisco.com user ID and password.

Step 3

To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Open Caveats

There are no known issues in this release.

Resolved Caveats

The following table lists severity 1, 2, and 3 defects that are resolved for Cisco Emergency Responder 12.0(1).

For more information about an individual caveat, click the Identifier. You must be a registered Cisco.com user to access this online information.

Because a caveat's status continually changes, this table only reflects a snapshot of the caveats that were resolved at the time this report was compiled. For an updated view of resolved caveats, access Bug Toolkit as described in Access Cisco Bug Search.

Table 6. Resolved Caveats for Cisco Emergency Responder 12.0(1)

Identifier

Headline

CSCvb99702

Cisco Emergency Responder special characters in ERL can cause Intrado failure.

CSCvb71697

If sub is unreachable, authentication API will fail.

CSCvb67765

Cisco Emergency Responder send call alert to the wrong cluster.

CSCva90090

Cisco Emergency Responder 11.5.2 restoration fails.

CSCuz70826

Add support for asymmetric RTP for Cisco Emergency Responder onsite alerts.

CSCvb58973

Cisco Emergency Responder security vulnerability.

CSCvb06663

Cisco Emergency Responder cross-site request forgery vulnerability.

CSCvb27859

Performance issues on switch tracking after Cisco Emergency Responder restart.

CSCvb10055

Cisco Emergency Responder onsite email alert does not contain the display name.

CSCvb48829

Unable to install vmware tools on a node after running vmtools cop.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.